WEBVTT

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Good morning.

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The meeting will come to order.
Welcome to the thursday,

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May 13th meeting of the public

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safety and neighborhood services
committee.

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I am supervisor mar I am joined

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by committee members.

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I would like to thank sfgovtv
for staffing this meeting.

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Thank you.

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To protect the public during the

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covid-19 health emergency the
board of supervisors committee
room is closed.

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This is taken pursuant to local

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state and federal orders and
directives.

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Committee members will
participate to the same extent

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as if physically present.
Public comment is available for

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each item.
San francisco cable channel 26

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and sfgovtv are streaming the
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this time.

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The opportunity to speak and
provide comments are available

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to you by phone by calling

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415-655-0001.

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Enter meeting id for today

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(187)766-9647.
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Best practices call from a quiet

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location and turndown television

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or streaming device.
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that we May even counter between
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You May submit comments in
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You May e-mail me john.Carroll

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at sfgovtv or write to our

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office in city hall.

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Room 244.

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1 carlton b. Goodlett place, san

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francisco california.
All of this contact information

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is available on the front page

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of our meeting agenda.

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Mr. Chair, items acted upon
today will appear on the agenda

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of May 25th, 2021.
Thank you, Mr. Clerk.

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Please call item 1.
Hearing to consider that the

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transfer of a type-21 off-sale

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general beer, wine and licktor

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license to binnia pokharel doing

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business as 334,724th street

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will serve the public
convenience or necessity of the

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city and county of san
francisco.

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Call 415-655-0001 to comment.

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Enter (187)766-9647.
Press pound pound to connect to

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the meeting and star 3 to enter
the queue to speak.

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Thank you, Mr. Clerk.

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We are going to hear from the
liaison unit.

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I believe the officer is here to

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present the alu report.

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Good morning.

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The type-21 license if approved

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would allow off-sale general
premise.

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Zero letters of protest.

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Zero letters support blot 454.
High crime.

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209 is high saturation.
Mission station no opposition.

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Alu recommends approval that
petitioner shall monitor the

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area to prevent loitering of

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persons on any property adjacent

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to the licensed premises and as

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of April 30th they agreed to

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that condition.

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Thank you, officer.

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I just had a question, officer.

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You know, again, as you stated

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based on your analysis.

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This is located in the high

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crime area and also an area that

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already has more off sale
licenses than authorized by the
state.

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I think it is three times more.

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Can you speak a little bit more

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to why the alu is recommending

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approval or feels that this

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serves the public necessity?

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We are comfortable right now.

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Based on crime stats in the area

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and as well as talking to the
abc licensing rep.

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We are comfortable with the one
condition for them to be
approved.

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Without any letters of protest.

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We haven't received any or
support letters.

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Based on what we have our
investigation we are fine with

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the approval.

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Does that answer your question?
Yes.

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I appreciate that mission

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station is supportive of this.
Okay.

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I believe we have david here

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representing the applicant.

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Do you want to speak?

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Maybe to why this license,

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liquor license serves public

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necessity or convenience?
Good morning.

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As noted by the san francisco
planning department this

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application would be a

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continuation of a year's long

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public convenience at 24 bart
specialty grocery matter.

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It had a 21 before when he

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purchased it, the owner took the
license with him.

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This is a continuation of what

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was there before.
It has community support.

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We did the outreach.

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That is what we are all about.

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We just don't happen hazardly

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support the liquor license
applications.

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If we feel it is detrimental to
the community we will not

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support it.
We feel comfortable.

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The owner is responsible.

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Good guy.
Mr. Pokharel.

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We hope you will support this
application this morning.

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Thank you for pointing out

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this is really just a

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continuation of a neighborhood
business that has been there for

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a while.

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Is this a liquor store?

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Yes, for clarification, this
license could not be approved by

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the planning department or abc

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if it was a straight up liquor
store.

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It is restricted use district.

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It has to be a specialty grocery
store.
An inspection was done by the

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planning department to make

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certain it was still a grocery
store and they found that it
was.

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We had to bring in an architect

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to prepare drawings for planning
department.

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They did a site visit and we

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pulled the site from D.B.I. To

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indicate it is a specialty
grocery matter.

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It is a grocery store with
liquor.

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Thank you for that.

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Colleagues, any questions or

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remarks?
Seeing none.
Mr. Clerk, are there any caller

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on the line for public comment

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on this item?
Thank you, Mr. Chair.

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We are working with jim smith
from the department of

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technology for the callers.

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For watching on cable channel 26
or through sfgovtv if you wish

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to speak on this item call in

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now by dialing 415-655-0001.

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Following that enter id
id1877669647.
Press pound pound and star

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followed by 3 to speak.

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For those who have connected via
phone press star 3 to speak to
this item.

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For those on hold in the queue
wait until you are prompted to
begin.

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You will hear a prompt that
informs you your line is
unmuted.

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Do we have any callers for this
item?

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We have no callers in the
queue.

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Thank you, Mr. Smith.

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Public comment is closed.
Colleagues I understand that

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supervisor ronen supports this
liquor license transfer.

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Given that, I will make a motion
directing the clerk to prepare a

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resolution determining that this

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license will serve the public

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convenience and necessarity and
we send the resolution forward

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to the full board with positive
recommendation.

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Can you please call roll.

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On the motion offered by
chair mar publicking the

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necessity will be served by the
transfer and that be recommended

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to the board of supervisors for
consideration on May 25th.

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Vice chair stefan.

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We will move to member haney.

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Sorry, yes, aye.

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Very good.
Stefani aye.

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Haney.
Aye.
Chair mar.
Aye.

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There are three ayes.

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Thank you, Mr. Clerk.

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Thanks officer.

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Mr. Clerk please call item 2.
2.

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Hearing to discuss the efforts

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by the city and county to
innovate and improve city

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services with the focus on human

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centered and user centered

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design including but not limited
to tex no lodge cal improvements

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to improve user experience and
create pathways to city

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resources for residents.
Members of the public to comment

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on this hearing enter the line

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to provide public comment by

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calling 415-655-0001.

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Today's meeting id1877669647.

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Enter it and press pound twice

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to connect to the meeting.

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Press star followed by 3 to
speak.

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The system prompt will inform
you your line is unmuted.

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That begins your two minutes for
comments.
Mr. Chair.

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Thanks, Mr. Clerk.
Thank you supervisor haney for

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calling this interesting and
important hearing.

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I had forgotten we have an
office ofsivevin innovation.

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I look forward to the
presentation and discussion on

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this topic.
Supervisor haney.

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Thank you, chair mar.

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Thank you, vice chair stefani
for scheduling this hearing

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today.
I am looking forward to it.

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It is something that May be is a

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little different from what we

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talk about in committee.

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It has deep impacts on how our
government works and how people

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interact with it.

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This is to learn from the city

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departments about our efforts to
innovate and improve city

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services with a he foe another
was

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anotherwas -- focus on what we are

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doing to improve service
delivery.

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One of the three principles in

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the proposals innovate by

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focusing on impact.

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We know san francisco is a city

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of innovation, technological hub

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of the country.

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Some of the best ideas have come

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from the city.
It must be reflected in the city

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government services how we serve
residents.

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Our digital infrastructure
connects to the government

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should be governed by the
impact.

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Urban 19 changed and brought to

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light the inequities the
residents face when it comes to

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finding information and

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navigating the web of service

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portal also and department.

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Every day we are helping

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constituents figure out what
website to register for permit

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or get in contact with the right
person to understand what a form

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is asking them to fill out.

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That is reality how many
residents experience government

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and how we do that better and
smarter and more closely

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connected to the needs is
critical.
The function of government is to

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serve people in every system we

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set up and use should be guided
by basic questions.

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What is the need for the system?

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Does it do

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do what we -- is what we
are building targeting that

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need?
What is it like using the

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system?

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Is it easy to learn to use it?

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What are we doing to empower

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someone to be able to use it?

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Does it help users accomplish

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the task they are using it for?

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Does it change in it is not
working?

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There should be a commitment to

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human centered design.
They should be designed to meet

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the need people have.
Residents should have clear

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effective and transparent ways

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to access data when something is
inaccessible, it should be

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changed or eliminated.
Departments must have processes

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in place to identify what is
happening.

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Too often government with or

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without knowing it May design

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solutions for our own purposes

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or the purposes of politicians.

00:15:36.595 --> 00:15:38.595
Human centered design helps

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check on ourselves, itter rating

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solutions to serve people
effectively.

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As the nation expands to the
social landscape we must do more

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as ground breaker.

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I do want to say that there will

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be a focus on technological
improvements.

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Humanserter design is more than
technology.

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It is something that I have

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spent a lot of my time in my
career working on.

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It is how many of the companies

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that work in technology and in

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other spaces.
Hospitality industry will better

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understand the needs and make

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sure the solutions or products

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they are developing are
constantly itter rated to meet

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those needs.

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We have a lot of brilliant

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people doing this within city
government every day.

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I think we are a leader in the
field but I do think it is

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important we as the elected

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officials are supportive and

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understand what is happening and

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expanding it and supporting it
wherever possible.

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We will hear from the department

00:16:54.307 --> 00:16:56.307
of technology, office of civic

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innovation, digital services,
committee on information
technology.

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I want to thank jamie, linda,
carrie for being here today and

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for their hard work.

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They will be sharing one slide
deck.

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We will hear presentations for
passing it between each other

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and take questions after the
entire presentation.

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I am going to kick it to jamie
to start the presentation.

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Thank you.
Thank you, supervisor.

00:17:35.916 --> 00:17:37.916
Let me pull up the slides here.

00:17:38.585 --> 00:17:40.585
Thank you for earn vitting

00:17:42.389 --> 00:17:44.389
for inviting us.

00:17:44.658 --> 00:17:46.658
This is a passiontroject and we

00:17:48.262 --> 00:17:49.996
are excited to work with the
board of supervisors to bring in

00:17:50.864 --> 00:17:53.633
more human centered design
practices to the city and the

00:17:54.501 --> 00:17:57.403
way we use technology.
I am going to kickoff things.

00:18:00.140 --> 00:18:02.140
I want to start with the

00:18:02.443 --> 00:18:03.810
question 3 that you asked us to
address.

00:18:04.712 --> 00:18:07.480
I will be passing it off to
linda for the department of

00:18:09.116 --> 00:18:11.116
technology and carrie to address

00:18:13.587 --> 00:18:14.987
the questions in-turn.
Question 3.

00:18:16.790 --> 00:18:18.790
The city has a five year

00:18:19.660 --> 00:18:21.660
information technology plan and

00:18:22.663 --> 00:18:24.663
digital equity book.

00:18:25.320 --> 00:18:27.320
We recently discussed and

00:18:27.234 --> 00:18:29.535
brought the plan forward to the
board of supervisors, which was

00:18:29.803 --> 00:18:31.803
unanimously approved.

00:18:32.206 --> 00:18:34.373
To recap what the plan's
purpose is.

00:18:34.675 --> 00:18:36.675
Financial document to think

00:18:38.120 --> 00:18:40.120
about what are the upcoming

00:18:40.281 --> 00:18:43.116
technology lessons?
The strategic plan.

00:18:44.952 --> 00:18:46.952
How do we organize city

00:18:48.989 --> 00:18:51.324
operations toward city-wide
goals.

00:18:53.127 --> 00:18:55.596
We do include strategies to
address the questions you

00:18:57.232 --> 00:18:59.232
brought up around goals and

00:19:00.534 --> 00:19:02.836
human centered design.
Regarding your question about

00:19:04.172 --> 00:19:06.172
the digital equity playbook.

00:19:07.408 --> 00:19:09.408
That is a playbook for

00:19:09.877 --> 00:19:11.877
non-profits to be creating a

00:19:12.914 --> 00:19:15.615
curriculum to move towards the
larger digital equity strategy.

00:19:16.951 --> 00:19:18.951
The city has a strategy three

00:19:18.953 --> 00:19:20.953
years ago to start aligning

00:19:21.389 --> 00:19:23.389
where we want to move forward

00:19:23.391 --> 00:19:25.625
and what problems we need to
address and coordinate action

00:19:27.929 --> 00:19:29.195
between the city departments and and
non

00:19:31.466 --> 00:19:33.466
andnon

00:19:33.935 --> 00:19:35.935
andnonprofits.

00:19:36.805 --> 00:19:38.138
There are a lot of different
players.

00:19:39.140 --> 00:19:41.575
We will show where we are going
with digital equity and the

00:19:42.744 --> 00:19:44.744
things we are acting on.

00:19:45.613 --> 00:19:47.613
This plan includes update to the

00:19:48.250 --> 00:19:50.818
digital equity strategy.
Very short document to talk

00:19:51.686 --> 00:19:53.988
about response to covid and
addressing the needs.

00:19:54.956 --> 00:19:56.956
It includes information on

00:19:59.127 --> 00:20:02.620
digital services, innovation,
network, technology procurement

00:20:02.563 --> 00:20:04.563
which are critical to this

00:20:07.436 --> 00:20:09.370
discussion moving forward.
Technology assessments.

00:20:11.907 --> 00:20:13.907
It starts with a large exercise

00:20:14.750 --> 00:20:16.310
and runs different exercises
talking with departments to

00:20:17.679 --> 00:20:20.547
understand the challenges we are
facing and where do we need to

00:20:20.582 --> 00:20:22.582
move forward.

00:20:23.285 --> 00:20:24.686
The it plan is based on the
financials.

00:20:26.288 --> 00:20:28.723
We ask all of the CFOs what
are the things they are dealing

00:20:29.625 --> 00:20:31.625
with and the challenges?

00:20:31.927 --> 00:20:33.227
We go through the technology
stack.

00:20:35.960 --> 00:20:37.498
We reach out to employees and
residents for more input.

00:20:40.169 --> 00:20:42.169
The big part of this plan which

00:20:43.172 --> 00:20:45.172
is unique and new is the

00:20:45.874 --> 00:20:47.874
city-wide service inventory.

00:20:50.479 --> 00:20:52.479
The city's first time of

00:20:52.748 --> 00:20:54.615
cataloging all services and
understanding digital capacity.

00:20:56.417 --> 00:20:58.417
I want to highlight a couple of

00:20:58.488 --> 00:21:00.488
things that based the plan in

00:21:01.357 --> 00:21:02.857
the way we think about
futuretechnology.

00:21:03.826 --> 00:21:05.826
A lot of them have to do with

00:21:06.695 --> 00:21:08.695
our services.

00:21:11.567 --> 00:21:13.567
194 out of 96-7 services were

00:21:13.735 --> 00:21:15.735
designed to be used with people

00:21:15.972 --> 00:21:18.874
with disabilities or other kinds
of barriers to entree.

00:21:21.577 --> 00:21:23.878
This is a big focal point for
moving forward.

00:21:26.117 --> 00:21:28.117
We have over 200 plus websites.

00:21:28.951 --> 00:21:31.486
As we look at the statistics
from last year of who is going

00:21:33.656 --> 00:21:35.656
to the website, we see that 55%

00:21:36.993 --> 00:21:38.326
of our users are on a mobile
device.

00:21:39.362 --> 00:21:41.362
We look at existing websites.

00:21:41.364 --> 00:21:43.297
We don't have full analysis with
full website.

00:21:48.404 --> 00:21:50.404
All of those moving to sfgovtv

00:21:50.407 --> 00:21:52.641
their level is higher than our
intended goal.

00:21:53.543 --> 00:21:56.111
When we asked the departments
the technology issues we are

00:21:59.682 --> 00:22:01.682
trying to deal with over the six

00:22:03.953 --> 00:22:05.953
years the it infrastructure and

00:22:06.490 --> 00:22:08.824
procurement is what they are
struggling with and what we need

00:22:09.693 --> 00:22:11.527
to point to to make a difference
as a city.

00:22:13.530 --> 00:22:15.530
The goals of the it plan this

00:22:17.990 --> 00:22:19.990
round is that all government

00:22:20.736 --> 00:22:22.736
services universally accessible.

00:22:23.806 --> 00:22:25.806
Each goals outline ways to

00:22:26.276 --> 00:22:28.276
invest for specific goals around

00:22:29.279 --> 00:22:31.279
accessible service the,

00:22:32.816 --> 00:22:35.184
efficient operations and it
infrastructure you can trust.

00:22:37.620 --> 00:22:39.620
In terms of status.

00:22:41.190 --> 00:22:43.327
We write the it plan every year.
This is the fifth one I have

00:22:43.327 --> 00:22:46.229
written.
Each year we make progress.

00:22:48.965 --> 00:22:50.965
There is repeated themes for

00:22:51.268 --> 00:22:53.268
innovation and maximizing

00:22:54.604 --> 00:22:56.604
technology to improve services.

00:22:57.700 --> 00:22:59.700
In 2016 the first plan I wrote

00:22:59.310 --> 00:23:01.310
we created digital services

00:23:02.513 --> 00:23:04.513
strategy which led to hiring the

00:23:05.716 --> 00:23:07.716
chief timtal services officer.

00:23:07.851 --> 00:23:09.885
That team has been off and
running since.

00:23:13.990 --> 00:23:16.159
We built a digital program and
worked with the board of

00:23:16.159 --> 00:23:18.159
supervisors.

00:23:19.463 --> 00:23:21.463
The working group and

00:23:21.632 --> 00:23:23.632
acquisition of surveillance to

00:23:24.100 --> 00:23:26.100
what I see is larger effort how

00:23:26.470 --> 00:23:28.805
we are using technology better
in the city.

00:23:30.940 --> 00:23:32.708
Where we are going next is
really we need to support

00:23:35.112 --> 00:23:37.480
department in the service
transformation, introducing

00:23:39.500 --> 00:23:41.500
research and testing, training

00:23:41.118 --> 00:23:43.987
and the development cycles.
We hope to work with each

00:23:45.489 --> 00:23:47.489
department as they are now to

00:23:49.260 --> 00:23:51.260
submit a digital transformation

00:23:51.280 --> 00:23:53.960
road map in the next fiscal
year.

00:23:54.432 --> 00:23:55.766
We need to talk about original
changes.

00:23:58.690 --> 00:24:00.690
The city needs common platforms.

00:24:00.438 --> 00:24:02.438
We need to think about

00:24:06.176 --> 00:24:08.176
transparency of shared services

00:24:08.847 --> 00:24:10.614
and look at rules and
regulations.

00:24:11.582 --> 00:24:12.849
These are things we are focusing
on.

00:24:14.252 --> 00:24:16.252
I am trying to go quickly.

00:24:17.621 --> 00:24:20.156
We are moving on to what is the
department's goals and design

00:24:20.992 --> 00:24:22.992
and implementation of services.

00:24:23.360 --> 00:24:25.360
We will hear from digital

00:24:25.896 --> 00:24:27.896
services, our lead agency, on

00:24:28.867 --> 00:24:30.867
human centered design.

00:24:33.705 --> 00:24:35.705
Office of innovative practices.

00:24:37.108 --> 00:24:39.108
Partnership program to help

00:24:39.243 --> 00:24:40.610
introduce in ways of working and
thinking.

00:24:43.140 --> 00:24:45.140
The it agency.

00:24:51.856 --> 00:24:53.856
These are lead voices today.

00:24:54.192 --> 00:24:56.828
There are other people that are
partners.

00:24:56.828 --> 00:24:58.828
Thinking about the digital

00:25:00.640 --> 00:25:01.731
equity lens to help us with the
outreach.

00:25:02.634 --> 00:25:04.634
I can't say enough how important

00:25:05.370 --> 00:25:06.837
the role is in this
transformation.

00:25:16.714 --> 00:25:18.714
Data is how we make this happen.

00:25:19.918 --> 00:25:22.887
It is critical.
The controller have a number of

00:25:23.722 --> 00:25:25.722
roles.

00:25:28.126 --> 00:25:29.527
Data academy to talk when
technology.

00:25:31.129 --> 00:25:33.197
They have the second largest
technology shop in the city.

00:25:33.732 --> 00:25:35.732
The city departments have a

00:25:35.867 --> 00:25:37.867
number of differently sources

00:25:39.304 --> 00:25:41.304
and experts all across the city

00:25:41.407 --> 00:25:43.407
as well.

00:25:43.909 --> 00:25:45.909
Both data sf and innovation

00:25:46.845 --> 00:25:49.247
teams have innovation experts to
think about moving forward.

00:25:49.981 --> 00:25:51.981
It is part of the information

00:25:54.190 --> 00:25:56.220
sharing and collaboration to
move together.

00:25:57.990 --> 00:25:59.990
We are very small team.

00:26:00.920 --> 00:26:02.920
Three people.

00:26:02.628 --> 00:26:04.628
My team were focused on the

00:26:05.197 --> 00:26:07.197
policy side now as we are

00:26:07.332 --> 00:26:09.332
accommodating or working on the

00:26:09.401 --> 00:26:12.102
acquisition of surveillance
technology and trying to do what

00:26:13.372 --> 00:26:15.372
we can to move forward the way

00:26:15.775 --> 00:26:17.775
we talk about technology.

00:26:19.144 --> 00:26:21.112
As we pass each it map the
subsequent focus areas are on

00:26:21.848 --> 00:26:23.848
the budget.

00:26:25.150 --> 00:26:27.150
All projects over $100,000 come

00:26:27.886 --> 00:26:29.886
for review and approval.

00:26:30.656 --> 00:26:32.557
We try to introduce the
innovative thinking.

00:26:35.561 --> 00:26:37.462
We have significant role in
portfolio management to make

00:26:38.430 --> 00:26:40.430
sure the projects have the

00:26:40.933 --> 00:26:43.801
resources they need and we
develop technology policies for

00:26:45.971 --> 00:26:48.507
those standard rules and
regulations.
One last slide here because you

00:26:51.144 --> 00:26:54.120
did ask how we measure impact.
Terry is going to talk more

00:26:54.547 --> 00:26:56.547
about it on the service level.

00:26:56.782 --> 00:26:58.782
For the budget process, part of

00:26:58.851 --> 00:27:00.851
the process is to start thinking

00:27:02.288 --> 00:27:03.688
about what is the impact of this
project?

00:27:08.261 --> 00:27:10.729
How can it message to the mayor
and board of supervisors to
understand these are important

00:27:11.197 --> 00:27:13.197
to improve the city.

00:27:13.799 --> 00:27:15.799
I highlighted three projects in

00:27:16.435 --> 00:27:18.435
the past of investments we made

00:27:18.604 --> 00:27:20.604
and what impact we should see

00:27:20.973 --> 00:27:22.973
from the use of these projects.

00:27:24.770 --> 00:27:25.811
I will just say a single
measurement is not the right way

00:27:26.790 --> 00:27:28.790
to do this.

00:27:28.314 --> 00:27:29.748
It is a way to start
conversation.

00:27:30.983 --> 00:27:33.619
I am trying to show where we are
going with the investments and

00:27:34.320 --> 00:27:36.320
how to align to the future.

00:27:39.126 --> 00:27:41.126
With that I am going to move it

00:27:49.169 --> 00:27:50.769
on to let linda take over.
Good morning.

00:27:53.473 --> 00:27:55.473
I am the city cio and executive

00:27:55.775 --> 00:27:57.510
director of the department of
technology.

00:28:00.647 --> 00:28:02.647
Responding to question two.

00:28:02.849 --> 00:28:04.849
Technology changes rapidly.

00:28:05.952 --> 00:28:07.952
How often are we makingness

00:28:11.624 --> 00:28:13.624
updates and changes?

00:28:14.428 --> 00:28:16.763
The way I am framing this
conversation around six key

00:28:18.232 --> 00:28:20.232
elements of digital

00:28:21.335 --> 00:28:24.303
infrastructure, access, tools,
technology, data, resource

00:28:25.720 --> 00:28:26.405
models, skills and rights and
equity.

00:28:28.410 --> 00:28:30.410
If we look at those elements,

00:28:31.812 --> 00:28:34.380
what is driving change?
What drives change for city
technology?

00:28:36.317 --> 00:28:38.651
It is first and foremost service
delivery to residents.

00:28:40.870 --> 00:28:41.420
What are we doing to make that
impact?

00:28:43.724 --> 00:28:46.425
What are we doing to target the
outcomes?
What is the foundation we need

00:28:47.994 --> 00:28:50.230
from a technology perspective to
make this happen?

00:28:51.399 --> 00:28:53.500
We also look at improving or
business processes.

00:28:55.350 --> 00:28:57.350
It is not just what is new, it

00:28:58.472 --> 00:29:00.472
is what can be improved.

00:29:01.740 --> 00:29:02.508
A very large driver
cybersecurity.

00:29:04.111 --> 00:29:06.745
All of our systems need to be
safe and resilient.

00:29:08.850 --> 00:29:10.350
It is driving change in the
infrastructure.

00:29:13.120 --> 00:29:15.855
Cost is also a driver.
We are always looking for ways

00:29:16.924 --> 00:29:19.492
to drive down the cost of
technology and the maintenance

00:29:21.962 --> 00:29:24.630
of the ongoing cost of
ownership.
Risk.

00:29:26.300 --> 00:29:28.300
Risk is wrapped around not only

00:29:29.237 --> 00:29:31.605
cybersecurity but resiliency,
redundancy in the system and

00:29:33.441 --> 00:29:34.808
able to recover in the event of
disaster.

00:29:37.945 --> 00:29:39.945
If it is a fire, earthquake, or

00:29:41.149 --> 00:29:43.684
the pandemic, making sure our
system will be operational to

00:29:46.988 --> 00:29:48.988
serve residents and business

00:29:49.357 --> 00:29:50.724
units during any sort of
disaster.

00:29:52.660 --> 00:29:54.660
We are always looking at value.

00:29:54.729 --> 00:29:57.263
City has been fortunate to
implement technology for many,

00:29:58.733 --> 00:30:00.733
many years.

00:30:02.103 --> 00:30:04.872
At least 50 or 100 if you count
business systems.

00:30:05.173 --> 00:30:07.173
Mechanical systems.

00:30:07.242 --> 00:30:09.843
Those systems are end of life.
It is important that we always

00:30:10.378 --> 00:30:12.378
look at that return on

00:30:15.116 --> 00:30:17.852
investment and that value and
modernize.
Sometimes that mean there is is

00:30:18.553 --> 00:30:20.553
an initial expenditure.

00:30:22.290 --> 00:30:25.159
We look at the ongoing cost to
drive it down.
You will see the city make

00:30:28.329 --> 00:30:30.329
changes to lower that cost and

00:30:33.568 --> 00:30:35.568
modernize.

00:30:36.204 --> 00:30:38.204
As we look at the results, what

00:30:38.240 --> 00:30:40.240
have the changes been?

00:30:41.142 --> 00:30:43.142
In the area of access identity

00:30:45.246 --> 00:30:47.246
management and access.

00:30:51.860 --> 00:30:53.860
Multi factor authentication.

00:30:53.655 --> 00:30:55.655
60,000 city employees, vendors

00:30:56.525 --> 00:30:58.525
doing business with the city,

00:30:58.827 --> 00:31:00.929
contractors in the access
management system securing our

00:31:00.929 --> 00:31:02.929
technology.

00:31:03.498 --> 00:31:05.498
Tools and technology.

00:31:06.368 --> 00:31:08.368
Some recent results are and

00:31:09.905 --> 00:31:11.905
change is the next generation

00:31:12.942 --> 00:31:14.942
network which is modernization

00:31:14.977 --> 00:31:16.977
of network technology to

00:31:18.947 --> 00:31:20.314
software defined wide air
network.

00:31:20.982 --> 00:31:22.982
It improves performance,

00:31:25.860 --> 00:31:27.860
capacity and lowers our cost.

00:31:30.726 --> 00:31:33.595
That next gen network enables
voice-over ip retiring end of

00:31:33.996 --> 00:31:35.996
life voice technology.

00:31:37.966 --> 00:31:39.966
It has driven hybrid datacenter.

00:31:41.370 --> 00:31:43.370
Our datacenter is not only

00:31:44.474 --> 00:31:46.474
delivering technology possessing

00:31:47.510 --> 00:31:49.510
and capacity on press but with a

00:31:52.414 --> 00:31:54.820
choice of three commercial crowd
providers with high-speed

00:31:54.983 --> 00:31:56.983
connections from the datacenters

00:31:58.320 --> 00:32:00.955
to the cloud provider to give
business units choice as they

00:32:01.758 --> 00:32:03.758
look how best to deliver

00:32:04.226 --> 00:32:06.226
service, optimize service

00:32:07.930 --> 00:32:10.732
delivery and keep costs low.
Legacy main train retirement is

00:32:10.900 --> 00:32:12.900
one of the changes recently.

00:32:14.870 --> 00:32:16.870
We are underway with that

00:32:17.206 --> 00:32:18.506
process to save $2 million a
year.

00:32:19.809 --> 00:32:21.809
The radio communications system

00:32:22.779 --> 00:32:24.779
is change of technology.

00:32:25.348 --> 00:32:27.348
Not only does it expand use of

00:32:27.450 --> 00:32:29.450
wireless radio technology, but

00:32:31.754 --> 00:32:34.656
it makes us inner operable with
neighbors.
This is incredibly important

00:32:36.793 --> 00:32:38.793
when there are shared resources

00:32:39.496 --> 00:32:41.496
during fires and natural

00:32:41.531 --> 00:32:42.931
disasters we are all able to
communicate.

00:32:44.968 --> 00:32:46.968
First responders are able to

00:32:47.870 --> 00:32:49.870
communicate that is what the new

00:32:51.474 --> 00:32:53.474
radio system does. Of course,

00:32:54.578 --> 00:32:56.578
our department dph and emergency

00:32:58.348 --> 00:33:00.482
management have all been
modernizes business systems.

00:33:01.818 --> 00:33:03.818
It is an exciting time to see

00:33:04.354 --> 00:33:06.354
the new systems online.

00:33:06.756 --> 00:33:08.756
Even during the pandemic.

00:33:13.530 --> 00:33:14.997
That is remarkable.
Results.

00:33:15.932 --> 00:33:17.932
Data sf departments are

00:33:19.536 --> 00:33:21.570
continuously creating data
analyzing, mod

00:33:25.275 --> 00:33:27.776
models, looking at
outcomes, presenting dash boards

00:33:29.480 --> 00:33:31.280
to the public.
Nowhere have we seen the impact

00:33:34.451 --> 00:33:37.186
as with covid which clearly
communicated to our residents

00:33:39.322 --> 00:33:42.258
the status of the pandemic in
our community, how it was

00:33:44.928 --> 00:33:46.928
affecting populations, and I

00:33:48.999 --> 00:33:51.434
think it is a hi, high standard
that dashboard set on

00:33:53.203 --> 00:33:56.138
communication and use of data.
Resource models.

00:33:57.407 --> 00:33:59.407
We continue to evolve

00:34:01.244 --> 00:34:03.178
procurement and specialty
enterprising the license

00:34:05.649 --> 00:34:07.649
agreement to allow the city to

00:34:09.190 --> 00:34:11.190
buy technology, combine

00:34:12.890 --> 00:34:15.580
purchasing power to buy in large
volume.
We use those contracts to drive

00:34:16.860 --> 00:34:18.860
down costs and saving

00:34:20.263 --> 00:34:21.832
$3.7 million this year from the
enterprise agreement.

00:34:26.304 --> 00:34:28.338
We look at shared services and
enterprise systems.

00:34:31.475 --> 00:34:32.942
What are we uses for technology
today?

00:34:36.313 --> 00:34:38.114
Can we leverage that drive down
costs?

00:34:38.783 --> 00:34:40.783
Getting as much value and use

00:34:41.352 --> 00:34:43.352
out of technology is a way to

00:34:44.989 --> 00:34:46.989
maximize our resourcing mad els

00:34:47.910 --> 00:34:49.325
from a talent perspective which
we talk about skills.

00:34:51.295 --> 00:34:53.429
The skills and maintenance cost
for technology.

00:34:56.334 --> 00:34:58.334
In the area of skills we have

00:34:59.237 --> 00:35:01.237
recently seen how on demand

00:35:04.800 --> 00:35:05.375
training created remote workers
overnight.

00:35:06.577 --> 00:35:08.577
That ability to train people

00:35:08.746 --> 00:35:10.746
virtually and to help them be

00:35:10.815 --> 00:35:12.815
successful with technology is a

00:35:18.890 --> 00:35:19.556
very key part of our digital
infrastructure.

00:35:20.391 --> 00:35:22.391
We are also pushing forward with

00:35:24.162 --> 00:35:25.929
our cybersecurity training.
We have had

00:35:30.201 --> 00:35:33.104
we have had terrific results
with employees taking

00:35:33.872 --> 00:35:36.273
cybersecurity training.
Rights and equity.

00:35:37.575 --> 00:35:39.575
As we build out technology

00:35:39.577 --> 00:35:41.577
systems we are looking for

00:35:41.579 --> 00:35:44.414
opportunities to increase use,
make it equitable.

00:35:46.617 --> 00:35:49.220
Virtual meetings have definitely
expanded attendance to the

00:35:49.521 --> 00:35:51.521
public meetings.

00:35:52.290 --> 00:35:54.290
We have delivered that in a way

00:35:54.392 --> 00:35:56.392
and in conjunction with the

00:35:58.129 --> 00:36:01.640
mayor's office of disability to
include disability access.

00:36:02.867 --> 00:36:04.201
How do we provide language
access?

00:36:06.338 --> 00:36:08.338
We challenge vendor partners to

00:36:09.408 --> 00:36:11.408
deliver that language access and

00:36:14.279 --> 00:36:16.279
ability to use disability

00:36:17.480 --> 00:36:18.415
technologies with our meeting
platforms.

00:36:19.618 --> 00:36:21.618
It is very successful.

00:36:22.870 --> 00:36:24.870
On the equity front.

00:36:25.570 --> 00:36:27.570
To close digital divide in the

00:36:27.960 --> 00:36:29.960
city and deliver internet

00:36:30.195 --> 00:36:32.195
service to our unserved areas,

00:36:33.310 --> 00:36:35.310
we have the fiber to housing

00:36:35.330 --> 00:36:37.330
initiative where we have

00:36:37.936 --> 00:36:39.269
delivered service to 7,000
units.

00:36:40.505 --> 00:36:43.410
We are working on the
prioritized list for what will

00:36:43.576 --> 00:36:45.576
come this year.

00:36:45.711 --> 00:36:48.450
We are very excited about that
work.

00:36:48.981 --> 00:36:50.981
The fact we were able to support

00:36:52.500 --> 00:36:54.500
over 500 students during covid

00:36:56.388 --> 00:36:57.788
that fiber to housing network
was extended

00:37:01.761 --> 00:37:03.761
ex spended to the community

00:37:05.831 --> 00:37:07.831
-- extended to the community hub

00:37:08.734 --> 00:37:10.802
as well as test centers and now
vaccine centers.

00:37:14.139 --> 00:37:16.139
The city network is driving

00:37:16.509 --> 00:37:19.278
equity in the city and that
closes the divide around
technology.

00:37:23.316 --> 00:37:25.316
I believe that is my last slide.

00:37:26.485 --> 00:37:29.187
Next slide.
Good morning.

00:37:30.550 --> 00:37:31.823
Thank you for giving me the
opportunity to talk about

00:37:33.893 --> 00:37:35.227
something we are passionate
about.

00:37:36.129 --> 00:37:38.497
The digital services officer
with the city.

00:37:40.990 --> 00:37:42.990
Feedback and how we incorporate

00:37:44.690 --> 00:37:46.690
user feedback and services in

00:37:47.473 --> 00:37:49.473
very general high level terms.

00:37:51.211 --> 00:37:54.179
I will try to keep this short.
Then I will welcome questions

00:38:04.230 --> 00:38:06.230
you might have.

00:38:09.629 --> 00:38:11.629
It is fundamental to our work.

00:38:12.650 --> 00:38:14.650
The city administrator but our

00:38:14.834 --> 00:38:16.834
role is city-wide.

00:38:18.104 --> 00:38:20.104
Services across a broad

00:38:21.541 --> 00:38:23.541
spectrum, housing and a lot of

00:38:25.211 --> 00:38:27.211
our work is around the covid

00:38:27.281 --> 00:38:29.281
response, vaccines and all of

00:38:30.500 --> 00:38:32.384
the information that has gone
along with it.

00:38:35.455 --> 00:38:38.157
Our team is responsible for the
signs and posters that are

00:38:41.561 --> 00:38:44.163
around the city.
Wide scope for our teams.

00:38:47.601 --> 00:38:49.601
I want to make a point.

00:38:51.538 --> 00:38:53.538
Supervisor haney's point that we

00:38:55.275 --> 00:38:57.309
are not about pushing technology
or digital.

00:39:00.346 --> 00:39:02.346
It is about understanding the

00:39:02.583 --> 00:39:04.170
problems residents are
experiencing.

00:39:05.652 --> 00:39:07.652
How might we use technology to

00:39:13.326 --> 00:39:15.326
solve problems?

00:39:18.599 --> 00:39:20.599
We explore topics.

00:39:21.350 --> 00:39:22.502
If you are familiar with the
double diamond.

00:39:25.506 --> 00:39:27.506
Our designers have a lot about

00:39:30.577 --> 00:39:32.577
research and understanding and

00:39:33.647 --> 00:39:35.647
following different instincts

00:39:37.180 --> 00:39:39.180
and talking to a lot of people

00:39:39.520 --> 00:39:41.520
to narrow and define what we are

00:39:43.757 --> 00:39:45.757
doing and come up with concepts.

00:39:46.260 --> 00:39:48.260
You know, once you implement

00:39:50.970 --> 00:39:51.464
something you go back to the
beginning.

00:39:53.101 --> 00:39:55.101
What can we improve, what do we

00:39:59.507 --> 00:40:01.507
need to change?

00:40:02.900 --> 00:40:03.376
Sfgov is one of the major
projects.

00:40:07.615 --> 00:40:09.877
It has come to the fall during
covid.

00:40:13.154 --> 00:40:14.454
There were 211 websites in the
city.

00:40:17.925 --> 00:40:19.925
Supervisor haney mentioned this.

00:40:20.695 --> 00:40:21.995
Some departments have multiple
sites.

00:40:24.198 --> 00:40:26.466
This was developed in 2016.
Laid out the case for a single

00:40:27.134 --> 00:40:29.134
website for the city.

00:40:29.337 --> 00:40:31.905
Ultimately the residents don't
know the departmental structure

00:40:35.509 --> 00:40:36.777
and they shouldn't be expected
to.

00:40:39.747 --> 00:40:41.114
It is really complex to
navigate.

00:40:42.416 --> 00:40:44.416
What they expect to do is with

00:40:45.821 --> 00:40:47.821
everything else go to one place

00:40:49.558 --> 00:40:51.558
and find the services they need

00:40:54.629 --> 00:40:56.629
to access.

00:40:58.933 --> 00:41:00.933
Sfgov is that.

00:41:01.302 --> 00:41:02.636
It kind of thumbs down in some
way.

00:41:04.806 --> 00:41:06.374
We use simple sixth grade
reading level.

00:41:09.277 --> 00:41:11.277
This is about opening up to make

00:41:12.470 --> 00:41:14.515
sfgovtv the equitable platform
for government services.

00:41:19.200 --> 00:41:21.321
We work hard with our police and
disabilities across the board to

00:41:23.892 --> 00:41:25.892
make sure this is comfortable

00:41:28.290 --> 00:41:30.290
for people with disabilities.

00:41:30.465 --> 00:41:32.465
We want to make sure people with

00:41:33.835 --> 00:41:35.835
low literacy can access it.

00:41:35.837 --> 00:41:37.837
We see children accessing on

00:41:40.709 --> 00:41:42.309
behalf of non-english speaking
parents.

00:41:44.413 --> 00:41:46.413
Everybody is busy.

00:41:46.748 --> 00:41:48.748
Nobody has time to read a ph.D.

00:41:48.950 --> 00:41:50.317
Paper to have access to city
services.

00:41:54.188 --> 00:41:56.188
I want to highlight that sfgovtv

00:41:58.160 --> 00:42:00.160
is to be used on a mobile phone.

00:42:04.700 --> 00:42:06.700
In the introduction around of 0 60%

00:42:07.803 --> 00:42:10.738
of the people use a tablet to
access our site.

00:42:12.774 --> 00:42:14.774
While there is a digital divide

00:42:14.844 --> 00:42:16.211
and people with no access to the
internet.

00:42:18.614 --> 00:42:20.614
During the last six months, 95%

00:42:23.219 --> 00:42:24.585
of residents have accessed the
internet.

00:42:26.822 --> 00:42:28.322
We know people are using a range
of devices.

00:42:32.940 --> 00:42:34.529
We are designing for the
devices.
A lot of things.

00:42:37.199 --> 00:42:39.734
It is simple and aimed at
helping people with the most

00:42:42.700 --> 00:42:43.404
need to get the services they
need.

00:42:49.379 --> 00:42:51.379
This is a term that everybody is

00:42:52.148 --> 00:42:55.830
becoming understood.
People.
[Indiscernable]

00:42:56.319 --> 00:42:58.954
If they are hard to load they
are not costing people money.

00:43:00.789 --> 00:43:02.789
We don't want to be unaffordable

00:43:03.292 --> 00:43:05.292
luxury in our websites for

00:43:05.328 --> 00:43:06.829
people who need the services the
most.

00:43:08.665 --> 00:43:10.665
These are the principles we use

00:43:11.401 --> 00:43:13.401
when we design this.

00:43:14.270 --> 00:43:16.270
It is a prime

00:43:17.873 --> 00:43:19.808
primary channel to find
out about the government and

00:43:21.677 --> 00:43:23.677
access the services.

00:43:24.614 --> 00:43:26.614
Four ways for feedback from

00:43:33.189 --> 00:43:35.189
the public.

00:43:35.191 --> 00:43:37.191
Data analytics.

00:43:42.399 --> 00:43:44.399
We get feedback on the site.

00:43:45.302 --> 00:43:47.302
We also have it to say yes or

00:43:50.306 --> 00:43:52.306
no, was this page helpful?

00:43:52.508 --> 00:43:54.508
Believe it or not we get a lot

00:43:55.311 --> 00:43:57.311
of feedback that way.

00:43:57.547 --> 00:43:59.547
This is an example.

00:44:00.984 --> 00:44:02.984
We get about 5200 responses a

00:44:03.320 --> 00:44:05.320
month on the helpful question.

00:44:07.324 --> 00:44:09.291
We are seeing.
[Indiscernable]
And above, yes.

00:44:09.792 --> 00:44:11.792
That is great.

00:44:12.462 --> 00:44:14.462
Always room for improvement.

00:44:15.164 --> 00:44:17.164
We are pretty happy with the way

00:44:19.870 --> 00:44:21.204
those measurements are coming
out.

00:44:24.574 --> 00:44:26.574
We have traffic and monitoring

00:44:27.100 --> 00:44:29.100
the region that 60% of the

00:44:29.679 --> 00:44:31.800
people access with mobile device
or tablet.

00:44:36.587 --> 00:44:38.587
I love this chart showing the

00:44:38.755 --> 00:44:40.223
public traffic when major things
happened.

00:44:42.192 --> 00:44:44.227
The first big is the
shelter-in-place and people

00:44:49.132 --> 00:44:51.132
coming to sf.Ggov for what is

00:44:51.235 --> 00:44:53.235
happening in the city.

00:44:57.141 --> 00:44:58.975
Then again I think when the
vaccine.

00:44:59.376 --> 00:45:01.376
[Indiscernable]

00:45:01.945 --> 00:45:03.680
Vaccinations are been a core
driver of traffic in the last

00:45:11.188 --> 00:45:13.756
few months as well.
Second way to feedback is

00:45:17.495 --> 00:45:19.495
listening to residents.

00:45:24.468 --> 00:45:26.468
They are dedicated to research.

00:45:27.672 --> 00:45:29.672
We have spanish and chinese

00:45:31.876 --> 00:45:33.876
speaking films.

00:45:35.212 --> 00:45:37.212
We need to the times we posted

00:45:39.750 --> 00:45:41.750
in the main library for the

00:45:42.787 --> 00:45:44.787
quick feedback on things.

00:45:45.490 --> 00:45:47.591
Then we were more in depth with
specific research.

00:45:50.594 --> 00:45:52.594
We did a research project around

00:45:54.764 --> 00:45:56.901
people looking for affordsable
housing.
It is something that it works

00:45:56.901 --> 00:45:58.901
on.

00:46:01.139 --> 00:46:03.340
We also recently did in depth
research with people

00:46:09.747 --> 00:46:11.381
traditionally not online.
Nan english speaking to

00:46:13.217 --> 00:46:15.151
determine what they access
services.

00:46:17.856 --> 00:46:19.156
Some important findings out of
that.

00:46:20.459 --> 00:46:22.459
We see those in the language of

00:46:23.128 --> 00:46:24.562
the person who we are
interviewing.

00:46:26.898 --> 00:46:29.533
This is mix and match.
Usability testing.

00:46:33.404 --> 00:46:35.772
Is it funding like you expect it
to function?

00:46:36.175 --> 00:46:38.175
That is slightly different or

00:46:38.944 --> 00:46:40.944
tied to accessibility testing.

00:46:42.781 --> 00:46:45.282
How user friends is this?
Can somebody use it.

00:46:49.587 --> 00:46:51.354
We had design research which is
beyond the scope of digital.

00:46:53.359 --> 00:46:54.726
It is about program and policy
design.

00:46:58.630 --> 00:47:00.630
We think three ways to receive

00:47:01.133 --> 00:47:03.133
that into our program design

00:47:04.903 --> 00:47:06.903
crisis city-wide.

00:47:12.945 --> 00:47:14.945
These are exampling of that.

00:47:15.781 --> 00:47:17.781
Next slide.

00:47:19.651 --> 00:47:21.651
Also this is the charting the

00:47:21.887 --> 00:47:23.887
journey of somebody applies over

00:47:24.856 --> 00:47:26.856
the course of that process.

00:47:31.130 --> 00:47:34.320
How they feel about it at each
stage.

00:47:34.433 --> 00:47:36.433
Community-based organizations is

00:47:37.202 --> 00:47:39.202
the strongest asset as a city.

00:47:40.720 --> 00:47:42.720
We use some other community

00:47:42.508 --> 00:47:44.508
resources next door and those

00:47:45.445 --> 00:47:47.780
groups and channels.
Primarily community-based

00:47:47.780 --> 00:47:49.780
organizations.

00:47:50.950 --> 00:47:52.950
We do compensate the

00:47:53.786 --> 00:47:55.186
organizations for helping
usurycruit.

00:47:57.122 --> 00:48:00.580
I have a research pool if people
want to give us feedback.

00:48:06.650 --> 00:48:07.432
We will reach out to them if we
want it.

00:48:08.568 --> 00:48:10.568
This is what is involved in

00:48:11.304 --> 00:48:13.338
somebody signing up to be part
of that.

00:48:18.978 --> 00:48:20.645
We will compensate with a
$25 gift card to save way.

00:48:21.214 --> 00:48:23.214
We want to recognize that if we

00:48:23.716 --> 00:48:25.716
are asking people for feedback

00:48:27.987 --> 00:48:29.987
we are using their time.

00:48:32.225 --> 00:48:34.225
Who is going to improve the city

00:48:35.661 --> 00:48:37.280
services especially for mom
research.

00:48:40.133 --> 00:48:41.867
It is not enough that you get a
worm fuzzy feeling.

00:48:42.268 --> 00:48:44.268
Time is money.

00:48:48.908 --> 00:48:50.442
Thank you to people with a small
token.

00:48:51.611 --> 00:48:53.611
These are examples of what we

00:48:55.820 --> 00:48:57.820
have done at community-based

00:48:57.818 --> 00:48:59.818
organizations.

00:49:02.689 --> 00:49:05.457
We know that we don't operate in
isolation.
There are other groups in the

00:49:06.759 --> 00:49:08.193
city engaging with our
communities.

00:49:09.795 --> 00:49:12.731
We are working on coordinating
across both departments and

00:49:13.567 --> 00:49:16.680
different organizations to make
sure we are not repeating things

00:49:17.237 --> 00:49:19.237
to our communities or missing

00:49:20.907 --> 00:49:22.942
out on opportunities to make the
most of it.

00:49:26.279 --> 00:49:27.980
How residents are engaging with
us.

00:49:29.916 --> 00:49:31.916
Then the second question how are

00:49:35.122 --> 00:49:36.555
we measuring the systems we are
implementing?

00:49:37.924 --> 00:49:39.924
This is a extremely long ands.

00:49:42.629 --> 00:49:44.629
I will keep it short.

00:49:45.598 --> 00:49:47.598
We use traditional development

00:49:51.505 --> 00:49:53.239
methods in doing this.
It ties together quite nicely

00:49:54.508 --> 00:49:56.508
with the design process.

00:50:03.149 --> 00:50:04.750
As I described at the beginning.
Many

00:50:06.220 --> 00:50:08.220
we put something out there that

00:50:11.250 --> 00:50:13.226
we think will make a difference.
We weren't typically using it.

00:50:15.929 --> 00:50:17.263
It is verying the intended
affect?

00:50:19.901 --> 00:50:21.233
What is happening that we didn't
for see?

00:50:24.500 --> 00:50:26.500
If we are lucky we will get

00:50:27.740 --> 00:50:29.740
lucky to make improvements to

00:50:29.760 --> 00:50:31.678
that and put that back out
there.
Really.

00:50:33.413 --> 00:50:35.682
We need to think differently
about technology.

00:50:40.188 --> 00:50:42.188
It is not one and done.

00:50:44.525 --> 00:50:45.892
It is great to have capital
funding.

00:50:46.861 --> 00:50:48.861
Ecknology has no end.

00:50:49.230 --> 00:50:51.230
There is a lot of stuff that is

00:50:57.438 --> 00:50:59.438
end of life and we have the crisis.

00:51:00.341 --> 00:51:02.341
The fundamental core part how

00:51:02.744 --> 00:51:04.744
the city does its businesses.

00:51:06.747 --> 00:51:08.810
We need to fund it according
leeway.

00:51:10.117 --> 00:51:11.517
In more ongoing ways to
understand.

00:51:15.857 --> 00:51:17.857
This is not about recognizing

00:51:18.693 --> 00:51:20.693
how central technology is to the

00:51:21.529 --> 00:51:23.529
way the city does business in

00:51:26.667 --> 00:51:28.667
21st century organization.

00:51:30.370 --> 00:51:31.437
We talked about the customer
experience.

00:51:32.774 --> 00:51:35.609
People think about sfgovtv.
It is happening and we are

00:51:37.110 --> 00:51:39.800
making sure that is a great
experience.

00:51:39.800 --> 00:51:41.800
The customer experience is

00:51:41.820 --> 00:51:43.751
everything that the city is
doing to create a service.

00:51:44.819 --> 00:51:46.819
That is not just the west side

00:51:49.590 --> 00:51:51.590
which is just the inter face the

00:51:53.729 --> 00:51:55.729
customer sees.

00:51:56.970 --> 00:51:58.970
They see our back end systems,

00:51:59.701 --> 00:52:01.701
processes, structures where one

00:52:03.710 --> 00:52:04.471
set expanding multiple
departments.

00:52:06.874 --> 00:52:08.309
The difficulties of
coordinating.

00:52:11.313 --> 00:52:13.313
The way you design policy is

00:52:14.282 --> 00:52:16.751
informing the customer
experience.

00:52:21.423 --> 00:52:23.423
More prescriptive.

00:52:23.558 --> 00:52:25.558
The harder for customers to feel

00:52:26.228 --> 00:52:28.796
we are putting their needs
first.
All of these things together

00:52:29.732 --> 00:52:31.732
make up the customer experience

00:52:31.733 --> 00:52:33.733
not just the front end piece.

00:52:34.403 --> 00:52:36.538
It is a mind-set shift what we
they when we say customer

00:52:36.538 --> 00:52:38.538
experience.

00:52:43.179 --> 00:52:45.179
On that I will hand it over to

00:52:47.183 --> 00:52:49.984
dee.
Thank you for having us.

00:52:55.290 --> 00:52:56.691
I am the director of civic
innovation.

00:53:02.532 --> 00:53:04.532
Our work, actually, we are a

00:53:05.434 --> 00:53:07.434
commission to help empower city

00:53:08.237 --> 00:53:10.237
departments by introducing new

00:53:12.107 --> 00:53:13.508
approaches, resources and
technology.

00:53:16.945 --> 00:53:18.945
My role as director is to help

00:53:19.515 --> 00:53:21.515
bring in additional capacity

00:53:21.784 --> 00:53:23.784
resources and methods.

00:53:23.853 --> 00:53:25.920
We focus through partnership
work.

00:53:27.556 --> 00:53:29.457
The fundamental is we are better
together.

00:53:29.992 --> 00:53:31.992
Experts within government and

00:53:32.461 --> 00:53:35.131
outside of it that all want to
work together to make our city

00:53:35.131 --> 00:53:37.131
better for all.

00:53:39.569 --> 00:53:41.690
Our role is to help chip away at
that.

00:53:42.505 --> 00:53:45.440
Providing small innovative
introductions towards new

00:53:46.576 --> 00:53:48.576
approaches.

00:53:48.811 --> 00:53:51.546
Our next slide -- sorry.
My team here.

00:53:56.820 --> 00:53:59.621
The director and jane and
matthew.
The

00:54:02.358 --> 00:54:03.725
strategists make our work
possible.

00:54:04.627 --> 00:54:06.961
What we do.
We solve problems.

00:54:09.700 --> 00:54:12.334
We work on solving urgent
challenges through human

00:54:14.700 --> 00:54:16.700
centered design public private

00:54:16.720 --> 00:54:18.720
partnerships.

00:54:18.641 --> 00:54:20.410
We bring in private sec
korexperts.

00:54:26.482 --> 00:54:27.816
I work with different -- pro vit
experts.

00:54:31.421 --> 00:54:33.289
What we run two cohorts per
year.

00:54:33.556 --> 00:54:35.556
Twice a year we go out discovery

00:54:36.893 --> 00:54:38.794
work with various partners to
understand out of everything

00:54:42.650 --> 00:54:44.650
that you just heard, the plan

00:54:44.100 --> 00:54:46.350
that they shared, the work linda
shared, digital equity.

00:54:47.738 --> 00:54:49.710
There are a lot of problems to
solve.

00:54:49.873 --> 00:54:51.873
We start with square one.

00:54:52.909 --> 00:54:54.410
What is your most urgent
priority today?

00:54:57.581 --> 00:54:59.681
How might we help you buy
infusing expertise?

00:55:04.555 --> 00:55:06.222
This might be a concept to let's
build something and try it.

00:55:06.957 --> 00:55:08.957
That is what our work does.

00:55:10.727 --> 00:55:13.462
We work with city partners.
For four months.

00:55:19.690 --> 00:55:21.690
It is an accelerated style to

00:55:21.205 --> 00:55:24.140
produce tangible outputs the
city staff can implement and
share.

00:55:25.676 --> 00:55:28.578
In addition to that and what
folks are less familiar with.

00:55:29.179 --> 00:55:31.179
We are enablers.

00:55:31.481 --> 00:55:33.481
We offer training and support

00:55:33.750 --> 00:55:36.452
and resources.
A partner in that process.

00:55:39.223 --> 00:55:41.191
If you want to look at
technology, you don't have

00:55:41.859 --> 00:55:43.159
resources we can bring that to
you.

00:55:45.229 --> 00:55:46.629
We do that for several city
departments.

00:55:48.131 --> 00:55:50.131
We help showcase events to share

00:55:50.200 --> 00:55:52.768
best practices.
Everyone is an expert.

00:55:54.137 --> 00:55:56.740
We help connect the dots.
How might we learn from what

00:55:57.875 --> 00:55:59.910
other departments are doing on a
shared point?

00:56:01.478 --> 00:56:03.478
We run the innovation network of

00:56:04.181 --> 00:56:06.181
the various teams embedded

00:56:06.317 --> 00:56:08.317
within city departments.

00:56:09.553 --> 00:56:11.553
Ffo, hsa, they all have smaller

00:56:11.955 --> 00:56:13.955
sub teams focusing on innovation

00:56:14.392 --> 00:56:16.392
and human center design.

00:56:18.290 --> 00:56:20.290
We connect them to share best

00:56:20.598 --> 00:56:22.899
practices, what is working, how
to do better.

00:56:25.236 --> 00:56:27.971
We are motivators.
We built two national models.

00:56:30.942 --> 00:56:33.780
We are is only city with this
program.

00:56:33.780 --> 00:56:35.913
We help build trust.
We offer something that is

00:56:37.148 --> 00:56:39.148
nationally recognized.

00:56:39.183 --> 00:56:40.584
It is a model for them to
participate.

00:56:44.722 --> 00:56:46.489
We are integrators to sustain
the broader system.

00:56:48.794 --> 00:56:51.950
The service inventory we were a
partner to execute that.

00:56:53.431 --> 00:56:55.431
When we run the civic bridge

00:56:55.433 --> 00:56:56.800
projects they are focused on
services.

00:56:58.102 --> 00:57:01.400
We partner with digital
services.
Sometimes departments run their

00:57:02.774 --> 00:57:04.774
own website.

00:57:05.310 --> 00:57:07.310
We might start introducing best

00:57:08.313 --> 00:57:10.313
practices that we shared in bite

00:57:10.849 --> 00:57:13.830
sized ways to start to move in
the collective direction that

00:57:14.919 --> 00:57:16.919
the city wants to.

00:57:17.222 --> 00:57:19.222
For technology piloting we work

00:57:19.591 --> 00:57:21.591
with dp and their leadership.

00:57:21.926 --> 00:57:23.928
We help to integrate the teams
and ideas.

00:57:25.163 --> 00:57:27.163
All of these differently sources

00:57:32.370 --> 00:57:34.370
across the city as central note.

00:57:35.307 --> 00:57:38.241
To give a little data since our
launch of the civic bridge.

00:57:39.745 --> 00:57:42.347
We have worked with 29 city
departments, brought on 26

00:57:45.217 --> 00:57:47.217
different partners, executed

00:57:47.886 --> 00:57:49.886
over 55 pro bono projects.

00:57:51.122 --> 00:57:54.910
40,000 hours and volunteers.
$5.5 million in pro bono

00:57:55.326 --> 00:57:57.326
contributions that we are

00:57:57.396 --> 00:57:58.697
bringing to the city to hit the
goals.

00:58:00.332 --> 00:58:02.800
On the policy we are helping
departments implement those by

00:58:05.337 --> 00:58:07.337
bringing in additional resources

00:58:08.840 --> 00:58:10.908
and capacity.
I will dive into how we do what

00:58:11.760 --> 00:58:13.760
we do.

00:58:14.450 --> 00:58:16.450
This slide May look familiar to

00:58:16.480 --> 00:58:18.149
many of you who have been around
the designs.

00:58:19.918 --> 00:58:21.918
There are two things.

00:58:23.656 --> 00:58:25.490
Challenge that has an idea,
need, priority.

00:58:26.525 --> 00:58:28.525
They want to get to a solution.

00:58:30.696 --> 00:58:33.398
We do two primary things.
Help solve the right thing.

00:58:34.133 --> 00:58:36.133
Understand and validate the

00:58:36.169 --> 00:58:38.169
problem and help them solve

00:58:39.105 --> 00:58:41.105
things to do the feedback and

00:58:41.273 --> 00:58:44.142
iteration, prototyping,
concepting.
We are building that muscle in

00:58:44.743 --> 00:58:46.743
all of the department partners

00:58:48.113 --> 00:58:50.113
we work with.

00:58:52.267 --> 00:58:55.530
Innovation isn't held by us.
We are not the owners of
innovation.
We bring that down to all of the

00:58:56.220 --> 00:58:58.790
departments to give them access
to private sector access

00:58:59.225 --> 00:59:01.659
building incredible product
using this type of thinking in

00:59:04.497 --> 00:59:06.497
everything we do on our phones,

00:59:07.701 --> 00:59:09.701
working with the partners how do

00:59:10.837 --> 00:59:13.705
we have that rapid feedback in
what we are doing?

00:59:16.509 --> 00:59:17.876
I saved some of this for the
appendix.

00:59:19.478 --> 00:59:21.478
Two more points very quickly.

00:59:23.149 --> 00:59:25.149
The two diamonds here in the

00:59:29.422 --> 00:59:31.422
middle are very familiar.

01:01:27.575 --> 01:01:28.875
[Please stand by]
.

01:01:30.411 --> 01:01:32.411
We helped design a service

01:01:33.815 --> 01:01:35.815
pilot for the D.P.H. Medicine.

01:01:37.318 --> 01:01:39.318
These are all short specific

01:01:40.320 --> 01:01:42.422
needs that these departments
need to make external services

01:01:43.290 --> 01:01:45.290
available to residents.

01:01:47.428 --> 01:01:49.428
Our most recent project is

01:01:51.633 --> 01:01:53.633
developing services for

01:01:56.671 --> 01:01:58.671
transgender and nonbinary

01:01:58.906 --> 01:02:00.906
community, and another example,

01:02:01.208 --> 01:02:03.677
the next slide, is affordable
housing.
These are some of the processes

01:02:05.446 --> 01:02:07.446
that I just shared, but we've

01:02:07.916 --> 01:02:09.916
also taken board policy and

01:02:10.351 --> 01:02:12.351
implement it.

01:02:15.923 --> 01:02:17.923
So when right to counsel was

01:02:19.294 --> 01:02:21.294
passed, we helped them develop

01:02:21.430 --> 01:02:23.531
that, and then, we continued
working to build a

01:02:24.466 --> 01:02:27.234
communication campaign to make
that service acceptable and

01:02:27.669 --> 01:02:29.669
available for residents.

01:02:34.809 --> 01:02:37.477
So I will -- there's more here
in the appendix for additional
examples, but I wanted to bring

01:02:38.780 --> 01:02:40.780
that to the types of projects

01:02:41.617 --> 01:02:43.617
that we work on and how to

01:02:46.321 --> 01:02:48.321
connect internal partners with

01:02:49.424 --> 01:02:51.158
external experts and
interdepartmental needs.

01:02:51.993 --> 01:02:53.993
And with that, I think I will

01:02:56.932 --> 01:02:58.932
turn it over to steve

01:03:03.839 --> 01:03:06.600
[Inaudible] Thank you.
Chair Haney: great.

01:03:07.576 --> 01:03:09.510
Were you all done there?
Yes.

01:04:06.202 --> 01:04:08.837
That concludes o design, innovation,
human-centered design, usually,

01:04:08.971 --> 01:04:11.473
we go immediately to think
about websites and technology

01:04:12.975 --> 01:04:14.975
and apps and those types of

01:04:15.430 --> 01:04:17.430
things, which I think obviously

01:04:17.546 --> 01:04:19.682
are a huge area where we use
these types of processes and

01:04:19.682 --> 01:04:22.383
tools.
Are there areas where we are

01:04:24.860 --> 01:04:26.860
using these strategies and

01:04:27.857 --> 01:04:30.425
approaches in a more offline
kind of situation, and how --

01:04:35.865 --> 01:04:37.865
who would be responsible for

01:04:40.837 --> 01:04:42.837
that, and how did that play

01:04:59.656 --> 01:05:02.124
itself out?
What about somebody who's on

01:05:03.660 --> 01:05:06.128
the streets experiencing
homelessness who doesn't have a

01:05:08.310 --> 01:05:10.980
cellphone or computer, what has
been your experience that

01:05:10.934 --> 01:05:12.934
they're going to know how to

01:05:13.936 --> 01:05:16.706
get to shelter or housing?
What if you're somebody who's

01:05:16.974 --> 01:05:18.974
getting on a bus, and the

01:05:41.698 --> 01:05:44.667
experience of getting on a bus?
What sort of capacity do we

01:05:46.703 --> 01:05:48.703
have as a city to help our

01:05:51.800 --> 01:05:53.800
services better reach people

01:05:56.146 --> 01:05:58.647
and help them navigate around
our experience of being in our
city offline?

01:06:02.319 --> 01:06:05.200
Well, I can start, but I'd
love to get your input.

01:06:06.891 --> 01:06:08.891
Just very briefly, our civic

01:06:10.661 --> 01:06:13.630
bridge work is inclusive.
We start with the problem

01:06:14.465 --> 01:06:16.465
first: like, what are we trying

01:06:16.500 --> 01:06:18.500
to address, and we have worked

01:06:20.603 --> 01:06:22.603
on offline solutions.

01:06:22.772 --> 01:06:25.750
Our department is open to any
solution that a department is

01:06:25.676 --> 01:06:27.676
trying to tackle.

01:06:30.715 --> 01:06:32.715
For example, we tried to work

01:06:35.753 --> 01:06:38.487
with treasure island and
brought in gensler [Inaudible],

01:06:38.655 --> 01:06:41.490
like, how might we make that
more inclusive, so we're

01:06:42.894 --> 01:06:45.528
starting to build out more
options in that realm.

01:06:47.198 --> 01:06:49.198
We're also working on a pilot

01:06:49.767 --> 01:06:51.767
project on some of the

01:06:52.670 --> 01:06:54.670
in-person translation projects

01:06:57.607 --> 01:06:59.607
for mohcd residents and how we

01:07:03.982 --> 01:07:05.982
might improve the in-person

01:07:06.317 --> 01:07:08.685
community engagement and is
traditional english language

01:07:09.887 --> 01:07:11.887
the best way to deliver

01:07:12.223 --> 01:07:14.223
services to residents of

01:07:14.825 --> 01:07:17.326
multiple languages?
What I'm trying to share is
there are a lot of

01:07:17.762 --> 01:07:19.762
opportunities for that.

01:07:20.131 --> 01:07:22.131
We actually did a project with

01:07:25.103 --> 01:07:27.871
oewd on designing prototypes
for designing physical

01:07:29.974 --> 01:07:31.974
storefronts for owners, so

01:07:32.176 --> 01:07:34.176
there is a lot of room to bring

01:07:34.880 --> 01:07:36.880
in physical design for city's

01:07:37.182 --> 01:07:39.182
needs and solutions and pair it

01:07:40.585 --> 01:07:42.585
to where it make sense for

01:07:43.154 --> 01:07:45.154
on-line, as well; like there's

01:07:56.701 --> 01:07:58.969
opportunity to do both.
[Inaudible]

01:07:59.337 --> 01:08:02.390
In addition to individual
services, we have a dedicated

01:08:03.675 --> 01:08:05.843
services design team.
It's pretty small [Inaudible]

01:08:07.647 --> 01:08:09.647
And there is really a demand

01:08:09.948 --> 01:08:11.749
for this work citywide, but
actually some of the things

01:08:12.718 --> 01:08:14.885
that you mentioned in your
question are things that we

01:08:16.755 --> 01:08:18.755
have worked on in the past year

01:08:19.157 --> 01:08:21.358
or two.
In speaking of the design

01:08:29.902 --> 01:08:31.736
center and the services design
team [Inaudible] Designed

01:08:34.390 --> 01:08:36.390
around the needs of people who

01:08:38.900 --> 01:08:40.611
are going to be coming in.
[Inaudible] So actually, what's

01:08:40.779 --> 01:08:42.779
great is that we have the

01:08:42.781 --> 01:08:44.781
opportunity to do a pilot of

01:08:45.751 --> 01:08:47.986
how some of these in-person
experiences might work while

01:08:49.188 --> 01:08:51.188
[Inaudible] Is still at 1616.

01:08:51.623 --> 01:08:53.623
And eventually, because of that

01:08:55.600 --> 01:08:57.600
work that we now have a

01:08:57.996 --> 01:08:59.897
customer facing customer
service team that are kind of

01:09:02.835 --> 01:09:04.835
the welcoming friendly faces of

01:09:06.380 --> 01:09:08.380
the permit, and they welcome

01:09:09.175 --> 01:09:11.175
people in and help them get to

01:09:12.144 --> 01:09:14.144
the right place, spending time

01:09:15.581 --> 01:09:17.581
talking to customers

01:09:18.350 --> 01:09:20.350
[Inaudible] So that it's

01:09:20.620 --> 01:09:23.588
honestly a little bit more like
an apple store experience than

01:09:25.124 --> 01:09:28.590
a D.M.V.-type experience.
That's the kind of binary that

01:09:29.728 --> 01:09:31.728
we've come up with when we were

01:09:36.101 --> 01:09:38.101
doing the work [Inaudible]

01:09:38.671 --> 01:09:40.671
Mental health S.F. And thinking

01:09:40.907 --> 01:09:43.410
through the design of the
mental health service centers

01:09:43.175 --> 01:09:45.175
and that kind of experience.

01:09:45.545 --> 01:09:47.545
And that is also critical work,

01:09:47.780 --> 01:09:49.780
and I think what I think I

01:09:59.893 --> 01:10:01.893
would love to see the city

01:10:03.796 --> 01:10:05.730
embrace is not just that
fundamental design, but we need

01:10:06.832 --> 01:10:08.832
to take that design thinking

01:10:08.835 --> 01:10:10.835
approach when designing these

01:10:11.300 --> 01:10:13.339
services that are critical, so
that's [Inaudible] That there's

01:10:13.907 --> 01:10:15.907
three people on our team who

01:10:16.900 --> 01:10:18.900
are dedicated to that as well

01:10:18.778 --> 01:10:20.778
as our research, but it will be

01:10:22.648 --> 01:10:24.648
great to see that [Inaudible]

01:10:25.618 --> 01:10:27.618
Around the city.

01:10:27.620 --> 01:10:29.620
Supervisor Haney: I have a

01:10:31.558 --> 01:10:33.558
follow-up question about that,

01:10:34.940 --> 01:10:36.940
which is -- I mean, I know

01:10:37.831 --> 01:10:40.699
you're still in it all the
time, and you're responding to
the

01:10:43.269 --> 01:10:45.269
lots of requests and needs,

01:10:46.500 --> 01:10:48.500
even before covid, but have you

01:10:49.609 --> 01:10:52.178
all thought about designing
your own design impact in the

01:10:54.214 --> 01:10:56.214
sense that, you know, do we

01:10:57.183 --> 01:10:59.851
need somebody with
human-centered design or

01:11:00.120 --> 01:11:02.521
digital services capacity or
knowledge of presence in each

01:11:03.356 --> 01:11:05.356
of our major city departments

01:11:06.260 --> 01:11:07.627
that are kind of embedded
there?

01:11:09.329 --> 01:11:11.329
Do we need to train sort of our

01:11:13.900 --> 01:11:16.435
top-level managers and leaders
in these tools themselves so

01:11:17.770 --> 01:11:19.138
they can do it when you aren't
there?

01:11:20.707 --> 01:11:22.707
I'm worried that the way we've

01:11:24.712 --> 01:11:26.712
designed this is maybe not as

01:11:26.714 --> 01:11:28.714
efficient or it doesn't have as

01:11:29.383 --> 01:11:31.784
wide of a reach in the sense
that you all have small teams,

01:11:33.620 --> 01:11:35.554
and there's a couple of teams
that have specific design

01:11:35.922 --> 01:11:37.990
expertise and capacity, but
it's hard for me to imagine

01:11:39.427 --> 01:11:41.528
with the teams that you just
showed me that you can work

01:11:44.731 --> 01:11:46.731
on -- I'm sure you work on many

01:11:47.401 --> 01:11:49.401
different projects at once, but

01:11:51.380 --> 01:11:53.380
we have a multimillion dollar

01:11:54.441 --> 01:11:56.441
budget, and we have, at one

01:11:57.712 --> 01:11:59.246
time, tens of problems that our
departments are

01:11:59.781 --> 01:12:02.749
departments
departments are trying to
solve.

01:12:06.921 --> 01:12:08.921
How do you embed your knowledge

01:12:11.258 --> 01:12:13.559
and how do you solve --
[Inaudible] We are -- you

01:12:13.628 --> 01:12:15.628
know, I think that is something

01:12:18.700 --> 01:12:21.668
that plays on our mind all the
time, and that's something that
he really

01:12:24.472 --> 01:12:26.940
he -- we really want to be able
to do.

01:12:27.808 --> 01:12:29.909
[Inaudible] In the 967
services, we want to be able to

01:12:32.280 --> 01:12:34.982
do that, but that's not
possible.
We want to focus on that, but

01:12:35.984 --> 01:12:37.984
there's so much that we've had

01:12:38.786 --> 01:12:40.253
to do as a team to pull
together.

01:12:41.220 --> 01:12:42.456
I'll just be super honest with
you.

01:12:45.590 --> 01:12:47.927
It's just been back of mind
during covid.
Also, during covid, there's so

01:12:48.162 --> 01:12:50.698
much recovery work that needs
to be done with the city, as

01:12:52.200 --> 01:12:54.200
well, and that's a prime

01:12:57.839 --> 01:12:59.839
opportunity to breakthrough in

01:13:01.476 --> 01:13:03.844
design thinking.
I would love to [Inaudible]
Across the city.

01:13:04.345 --> 01:13:06.913
That's my dream come true, and
I think some cities are trying

01:13:08.150 --> 01:13:10.150
to do that, but there's no one

01:13:10.418 --> 01:13:12.720
that's got the power to do it
like san francisco has, and I

01:13:14.823 --> 01:13:16.557
also want to say this from a
technology perspective,

01:13:17.592 --> 01:13:19.793
although I know that you're
concerned about the offline

01:13:22.296 --> 01:13:24.296
stuff.

01:13:27.350 --> 01:13:29.350
But really, for the on-line

01:13:29.538 --> 01:13:31.538
stuff, we're trying to make it

01:13:34.209 --> 01:13:36.209
easy for the departments to

01:13:37.712 --> 01:13:39.712
pull things together, that we

01:13:41.383 --> 01:13:43.885
have a platform for accessing
things on-line and application

01:13:43.886 --> 01:13:45.886
forms for services.

01:13:45.888 --> 01:13:47.888
And then, we start to build up

01:13:49.224 --> 01:13:51.759
that kind of data platform for
gathering data and sharing it

01:13:52.494 --> 01:13:54.494
across the city, and we start

01:13:56.164 --> 01:13:59.330
to kind of build in all of
these different ways,
notifications and logging in,

01:13:59.134 --> 01:14:01.134
and all of these different

01:14:01.670 --> 01:14:04.339
components that go in to make a
service.
You have to build those

01:14:07.409 --> 01:14:09.544
services out and then they can
use them for [Inaudible]

01:14:09.711 --> 01:14:11.711
Themselves.

01:14:11.813 --> 01:14:13.813
That's really the direction

01:14:13.982 --> 01:14:15.982
we're going in the long-term,

01:14:16.219 --> 01:14:18.219
and then, we can build it up

01:14:18.221 --> 01:14:20.989
and show them how it's done so
we can build up some

01:14:23.692 --> 01:14:26.270
credibility in this very new
space [Inaudible] Capability in

01:14:27.529 --> 01:14:29.464
the spaces of doing it
themselves.

01:14:30.632 --> 01:14:32.533
And I want to shoutout to some
of the departments that are

01:14:34.370 --> 01:14:37.172
doing it themselves.
I think sfmta and [Inaudible]

01:14:37.507 --> 01:14:39.507
Are two departments that we

01:14:41.177 --> 01:14:43.978
talk about regularly.
H.S.A. Has a design team, as
well.

01:14:44.460 --> 01:14:46.460
It's happening in pockets

01:14:46.382 --> 01:14:48.549
around the city, and we're
trying to find the people and

01:14:50.252 --> 01:14:52.821
sort of create a center of
gravity so we can build up

01:14:52.922 --> 01:14:54.423
communities of practice around
it, as well.

01:14:55.691 --> 01:14:57.691
Yeah, and I'll just briefly

01:14:59.996 --> 01:15:01.996
add to everything that carrie

01:15:08.905 --> 01:15:11.407
just shared is we were starting
an initiative.
We launched our sfgov

01:15:12.800 --> 01:15:14.710
innovators network right before
the pandemic.

01:15:16.879 --> 01:15:19.514
We were all working on similar
problems, similar types of

01:15:20.817 --> 01:15:22.817
process improvements, the stuff

01:15:24.387 --> 01:15:27.323
that carrie was talking about,
all the stuff in the middle,

01:15:30.600 --> 01:15:32.462
whether it's databases or cloud
management, making sure that

01:15:32.462 --> 01:15:34.462
everyone has the information

01:15:35.331 --> 01:15:37.331
available to use, so I think

01:15:37.733 --> 01:15:39.733
there is room to grow in a way

01:15:40.136 --> 01:15:43.104
that is more coordinated and
has more of an effort?

01:15:45.642 --> 01:15:47.642
I think training and resourcing

01:15:48.311 --> 01:15:50.311
is going up the city generally,

01:15:52.448 --> 01:15:54.616
something that other cities do.
Calgary, peak academy, san

01:15:56.719 --> 01:15:58.719
diego, there's a lot of places

01:16:01.325 --> 01:16:03.893
that are trying to embed this
request
with the status quo.

01:16:03.927 --> 01:16:06.562
I think finding opportunities
to be more coordinated is

01:16:08.980 --> 01:16:10.980
definitely the gap, right?

01:16:10.800 --> 01:16:12.800
How do we work collectively,

01:16:13.637 --> 01:16:16.238
and I think the services
inventory is part of our first

01:16:17.340 --> 01:16:19.340
next path on it.

01:16:19.710 --> 01:16:22.678
We collectively work on that,
and our team identified this

01:16:28.985 --> 01:16:30.853
breadth of opportunities, most
of which fall squarely and

01:16:32.823 --> 01:16:34.256
carry a threshold of digital
services.

01:16:35.258 --> 01:16:37.258
But our departments are on

01:16:38.596 --> 01:16:40.596
different ends of that pipeline

01:16:42.366 --> 01:16:44.801
on digital maturity, and we are
partnering with carrie and

01:16:46.603 --> 01:16:48.603
chloe and moving up that

01:16:48.705 --> 01:16:50.705
digital scale as our next idea

01:16:51.408 --> 01:16:53.408
of input, and we'd welcome

01:16:53.978 --> 01:16:56.613
thoughts on that, but that is
something we're absolutely

01:16:56.613 --> 01:16:58.613
looking at.

01:16:58.849 --> 01:17:00.550
Supervisor Haney: thank you.
I appreciate that, and I

01:17:00.918 --> 01:17:02.886
appreciate you looking at the
broader impact.

01:17:05.957 --> 01:17:07.790
You know, on a somewhat
connected but, you know, little

01:17:11.796 --> 01:17:13.796
bit different type of question,

01:17:16.267 --> 01:17:18.267
I do think that I understand

01:17:20.104 --> 01:17:22.272
why, to some degree, we have
these different types of groups

01:17:23.274 --> 01:17:25.274
and committees and departments

01:17:28.412 --> 01:17:30.412
in different places, but it is,

01:17:45.997 --> 01:17:48.733
I think [Inaudible] I'd imagine
most of the members of the

01:17:48.733 --> 01:17:50.934
board of supervisors could not
list off each of these

01:17:51.102 --> 01:17:53.170
different offices and
committees that are in front of

01:17:53.638 --> 01:17:55.638
us today and how you're

01:17:58.142 --> 01:18:00.142
different and what you do, and

01:18:01.879 --> 01:18:04.280
so I wonder if we do have
somewhat of a structural

01:18:04.583 --> 01:18:06.583
challenge or problem here, and

01:18:09.888 --> 01:18:12.289
if you all experience that at
all?

01:18:12.390 --> 01:18:15.225
I don't exactly know what the
solution is, but we've got the

01:18:21.967 --> 01:18:23.967
office of digital information

01:18:24.102 --> 01:18:26.470
and the office of digital
technology.
I know there's some other

01:18:31.810 --> 01:18:33.810
pieces of it, but it -- it is

01:18:35.313 --> 01:18:37.681
somewhat a challenge to really
say this is the hub or the

01:18:39.170 --> 01:18:41.170
clear structure around it, and

01:18:42.200 --> 01:18:44.200
I know that there was formerly

01:18:44.156 --> 01:18:46.156
a chief innovation officer.

01:18:47.125 --> 01:18:48.792
I don't think we have that
position anymore.

01:18:52.931 --> 01:18:54.931
So maybe that's just feedback.

01:19:02.974 --> 01:19:04.974
I'm not asking you to tell me

01:19:05.100 --> 01:19:07.100
that, but I think that most

01:19:08.179 --> 01:19:10.800
people in our city or our
elected government -- I don't

01:19:11.216 --> 01:19:13.584
know that you can tell me
actually every department head

01:19:15.187 --> 01:19:17.790
and every middle bureaucrat or
manager totally understands the

01:19:17.790 --> 01:19:20.491
difference between each of you
or what you do, but if that's

01:19:21.960 --> 01:19:24.895
the case, I'd be impressed, but
it's a little more confusing.

01:19:24.896 --> 01:19:27.731
And supervisor, yeah.
I mean, I think that's spot on.

01:19:31.937 --> 01:19:34.138
We have a legacy organizational
structure here in addition to

01:19:34.874 --> 01:19:37.542
organizational legacy
technologies.
I will just note that carmen

01:19:38.277 --> 01:19:40.812
wanted to be here, but all of
these programs are underneath

01:19:42.881 --> 01:19:45.583
the city administrator, so in
certain extent, we are actually

01:19:48.388 --> 01:19:50.388
under one umbrella, and so in

01:19:52.258 --> 01:19:55.160
her role, she is helping us
organize and coordinate our

01:19:57.290 --> 01:19:59.597
work, and that's how we are
trying to get under one silo,

01:20:01.133 --> 01:20:04.102
but I think we are trying to
rethink how we work together so

01:20:05.972 --> 01:20:07.972
that these silos have less of

01:20:09.410 --> 01:20:11.910
an impact and we can work
together, and I think that

01:20:13.450 --> 01:20:15.180
linda wants to add something,
as well.

01:20:15.715 --> 01:20:18.116
We certainly did see --
good, happy news.

01:20:19.510 --> 01:20:21.510
We certainly did see the

01:20:21.453 --> 01:20:23.453
challenge during covid, right,

01:20:25.191 --> 01:20:27.259
when we all needed to be
working together across the

01:20:33.699 --> 01:20:35.699
entire city, and I'm not just

01:20:35.768 --> 01:20:37.235
talking about one single
department.

01:20:37.770 --> 01:20:40.338
All 52 of them working together
to try to support their

01:20:41.208 --> 01:20:43.208
employees as they all

01:20:47.213 --> 01:20:49.213
telecommuted and then support

01:20:50.830 --> 01:20:52.830
the response with new systems

01:20:52.552 --> 01:20:54.552
that had never been built.

01:20:55.354 --> 01:20:57.957
What was interesting, we had a
coordinating group that got

01:20:57.957 --> 01:21:00.226
together every morning and
talked about the requests that

01:21:00.927 --> 01:21:03.129
was coming in.
That was in the logistics

01:21:04.397 --> 01:21:06.397
branch, and there was a tech

01:21:06.433 --> 01:21:08.801
group in the logistics branch,
and please understand, there is

01:21:09.535 --> 01:21:11.937
no lost time or effort in
assigning work to the right

01:21:12.372 --> 01:21:14.139
place, and it doesn't just go
to us.

01:21:17.144 --> 01:21:19.313
There's also the controller's
office with all the financial

01:21:19.313 --> 01:21:21.313
systems.

01:21:22.150 --> 01:21:24.517
There's all kinds of other
teams where it's appropriate

01:21:25.850 --> 01:21:27.850
for that work to be completed.

01:21:27.870 --> 01:21:29.870
So we'd make those assignments,

01:21:30.256 --> 01:21:32.256
data S.F., and everybody --

01:21:34.962 --> 01:21:36.962
we'd have one central tracking,

01:21:37.865 --> 01:21:40.399
where we were keeping track
that everybody had been
assigned and completed, and the

01:21:42.436 --> 01:21:44.436
users were satisfied.

01:21:44.537 --> 01:21:46.537
I know it May seem disjointed,

01:21:52.713 --> 01:21:54.547
but this is a really big city.
We understand everyone's role,

01:21:54.948 --> 01:21:56.948
and we're very interested in

01:21:58.252 --> 01:22:00.860
getting it done, and we're very
interested in customer service,

01:22:02.823 --> 01:22:05.691
and if there's something that
one team specializes in, that

01:22:07.427 --> 01:22:09.427
goes to them.

01:22:20.440 --> 01:22:22.440
I hear what you're saying, so

01:22:22.442 --> 01:22:24.511
everybody, especially tech
leaders across the city, are

01:22:24.511 --> 01:22:26.278
very aware.
Supervisor Haney: that's

01:22:27.548 --> 01:22:29.548
good to hear, and I'm happy to

01:22:31.952 --> 01:22:33.952
hear that, and, you know, I'll

01:22:34.655 --> 01:22:36.655
provide the feedback to

01:22:41.261 --> 01:22:43.261
administrator chu, as well.

01:23:05.553 --> 01:23:07.553
I think some of the structures

01:23:08.423 --> 01:23:10.423
are maybe sort of worth

01:23:13.794 --> 01:23:15.595
thinking about, the structure
you all have together and how

01:23:16.296 --> 01:23:18.498
that reaches everyone in a most
efficient and effective way.

01:23:20.134 --> 01:23:22.836
I love this stuff, so I could
keep asking questions all day,

01:23:23.905 --> 01:23:25.372
but I'll send it back to my
colleagues.

01:23:26.107 --> 01:23:28.107
You know, one of the other

01:23:33.481 --> 01:23:35.782
things that is a huge really
principle of huge

01:23:36.118 --> 01:23:38.118
man-centered

01:23:38.620 --> 01:23:40.620
designed is multidisciplinary

01:23:41.289 --> 01:23:43.289
teams, and I'm wondering how

01:23:43.858 --> 01:23:45.858
you are integrating that into

01:23:48.296 --> 01:23:50.296
the approach that the

01:23:51.650 --> 01:23:53.330
departments take?
You know, for example, if

01:23:53.435 --> 01:23:55.435
you're trying to solve a

01:23:56.905 --> 01:23:59.240
problem at the department of
public works, probably what you

01:24:08.516 --> 01:24:11.486
want to do is not have a bunch
of high level managers sitting

01:24:13.155 --> 01:24:15.155
in a room, but you want to have

01:24:15.991 --> 01:24:17.991
a bunch of people with a lot of

01:24:18.393 --> 01:24:20.227
expertise that are more
creative because they're seeing

01:24:21.529 --> 01:24:23.529
things from a different angle.

01:24:24.265 --> 01:24:26.265
Is that all something that you

01:24:30.720 --> 01:24:32.473
are doing intentionally or
happening intentionally?

01:24:33.108 --> 01:24:34.909
We did a lot of this in the
school district where all of

01:24:35.110 --> 01:24:37.110
the -- and I mentioned this to

01:24:37.913 --> 01:24:40.514
you all when we met.
The professional development
that is done in the school

01:24:42.551 --> 01:24:45.152
district now is largely
multidisciplinary teams coming

01:24:45.755 --> 01:24:48.890
up and identifying a problem
and then having a process to

01:24:48.624 --> 01:24:51.326
work together to solve it that
includes students, parents,

01:24:53.529 --> 01:24:56.264
teachers, administrators.
Is there anything like that

01:24:57.232 --> 01:24:59.232
that's happening and how you're

01:25:02.804 --> 01:25:04.372
integrating that work into the
overall approach?

01:25:09.378 --> 01:25:11.779
Yeah, I can start with that.
I'm sure they'll have some

01:25:12.381 --> 01:25:14.849
things to add, as well.
Our department, when we are

01:25:15.417 --> 01:25:17.417
designing services, we are

01:25:19.454 --> 01:25:21.390
working with staff in the
departments to understand how

01:25:22.458 --> 01:25:24.458
to design what we're doing and

01:25:29.465 --> 01:25:32.200
figuring out how it works, so
yeah, there are

01:25:32.268 --> 01:25:34.902
multidisciplinary groups coming
together.
I'll be honest.

01:25:35.704 --> 01:25:37.272
Sometimes it's hard to pull
stuff together.

01:25:39.676 --> 01:25:41.643
It seems like it's a
[Inaudible] As opposed to a

01:25:42.512 --> 01:25:44.512
part of people's work, and that

01:25:45.415 --> 01:25:48.830
seems to be a mindset shift
that we want to be engaged with

01:25:48.284 --> 01:25:50.284
other departments because I

01:25:52.421 --> 01:25:54.421
think sometimes that the

01:25:55.358 --> 01:25:57.993
digital element sometimes gets
thought about last, and as I

01:25:58.600 --> 01:26:00.600
said at the beginning

01:26:02.599 --> 01:26:04.466
[Inaudible] But yeah, any time
we're building something with

01:26:07.437 --> 01:26:09.437
the staff running and the core

01:26:10.473 --> 01:26:13.408
bringing in that research, the
dream come true would be the

01:26:13.977 --> 01:26:15.977
design team, the engineering

01:26:16.279 --> 01:26:18.982
team, and the product team all
together in one group and

01:26:18.982 --> 01:26:20.982
working through stuff together,

01:26:22.185 --> 01:26:24.185
and we have, on occasion, been

01:26:26.550 --> 01:26:28.857
able to do things similar to
that, but it does get tricky at

01:26:28.958 --> 01:26:30.958
times.

01:26:35.832 --> 01:26:37.832
Certainly, we see that with

01:26:50.114 --> 01:26:51.547
staff when we're building
services.

01:26:57.154 --> 01:26:59.154
[Inaudible] Office of cannabis

01:26:59.656 --> 01:27:01.656
[Inaudible] And we're really

01:27:21.444 --> 01:27:23.120
one team trying to make this
happen.

01:27:25.749 --> 01:27:27.749
Yeah, just very briefly, all

01:27:28.520 --> 01:27:29.886
of our [Inaudible] Are
multidisciplinary, so we ask

01:27:31.488 --> 01:27:33.488
when a project comes in, that

01:27:33.557 --> 01:27:35.557
we're speaking up and down the

01:27:36.627 --> 01:27:38.794
pipeline to users, executive
managers when appropriate.

01:27:40.163 --> 01:27:41.932
We also bring in similar
departments when there is

01:27:42.934 --> 01:27:45.201
opportunity for a project to
overlap, and so that is part of

01:27:48.639 --> 01:27:50.639
the muscle that we actually try

01:27:55.446 --> 01:27:57.446
to build [Inaudible] And I

01:27:57.648 --> 01:27:59.648
think people come together for

01:28:00.151 --> 01:28:02.151
a finite period of time but

01:28:02.720 --> 01:28:05.555
there's no [Inaudible] In
putting these multidisciplinary

01:28:07.925 --> 01:28:09.659
teams together.
There's all these different

01:28:10.694 --> 01:28:12.694
sort of project-based groups

01:28:13.330 --> 01:28:15.330
that come together that are

01:28:15.467 --> 01:28:17.467
multidisciplinary, so it's a

01:28:18.336 --> 01:28:20.170
process that we do through our
work, and it's something that

01:28:20.772 --> 01:28:22.772
we hope to expand, but it's not

01:28:28.145 --> 01:28:30.145
a citywide practice.

01:28:30.781 --> 01:28:33.116
Supervisor Haney: I
appreciate that.
I think it's something that I

01:28:38.890 --> 01:28:40.890
would love to see more of and

01:28:41.659 --> 01:28:43.493
intentional, building them into
departments, how they operate.

01:28:44.328 --> 01:28:47.130
With all of this, I love what
you all are doing.

01:28:49.433 --> 01:28:51.436
It's so important, and I really
want to see it integrates

01:28:51.436 --> 01:28:53.436
d,

01:28:54.306 --> 01:28:56.306
into, you know, the D.N.A. Of

01:28:57.275 --> 01:28:59.275
how we operate everywhere, so I

01:28:59.411 --> 01:29:00.811
would love to be supportive of
that.

01:29:01.846 --> 01:29:04.781
Last question, are there
examples of, do we have design

01:29:09.521 --> 01:29:11.521
firms like I.D.O. Or folks like

01:29:13.158 --> 01:29:15.158
that who are working with us on

01:29:15.860 --> 01:29:17.860
a more frequent basis or a

01:29:18.496 --> 01:29:20.496
one-off basis?

01:29:21.766 --> 01:29:24.200
Do we ever bring them in to
sort of take on large projects

01:29:24.200 --> 01:29:26.200
for us?

01:29:27.973 --> 01:29:29.740
Is that something that you've
seen happen?

01:29:31.410 --> 01:29:33.410
We have brought I.D.O. In to

01:29:36.514 --> 01:29:37.981
run some design thinking
questions s

01:29:40.180 --> 01:29:41.785
questions, workshops, not
project-based work.

01:29:42.988 --> 01:29:44.988
[Inaudible] That I think carrie

01:29:45.457 --> 01:29:47.457
and all of us are familiar

01:29:47.526 --> 01:29:49.526
with, consulting work and

01:29:51.396 --> 01:29:53.396
D.H.R. And other digital teams.

01:29:55.300 --> 01:29:58.268
They're sort of smaller minded
entities, so I think there's

01:29:58.370 --> 01:30:00.370
opportunity for that space and

01:30:03.976 --> 01:30:05.976
a more integrated partnership,

01:30:06.780 --> 01:30:07.845
but there's nothing that sort
of, in the status quo, and a

01:30:08.147 --> 01:30:10.147
little bit through our

01:30:10.782 --> 01:30:13.317
innovation work, and I know
that through department

01:30:14.119 --> 01:30:15.920
services contracts work with
different groups [Inaudible].

01:30:18.224 --> 01:30:20.224
And I'll just add, as part

01:30:20.526 --> 01:30:22.526
of the budget process, we have

01:30:23.429 --> 01:30:25.429
the benefit of having a very

01:30:26.310 --> 01:30:28.310
small segment of the general

01:30:28.467 --> 01:30:31.302
fund, so we get to do a little
bit more experimental thinking

01:30:33.272 --> 01:30:35.973
how our budget could change
with some of these thoughts.

01:30:38.444 --> 01:30:40.444
We had [Inaudible] Come onto be

01:30:44.216 --> 01:30:46.250
a professional coach in some of
these larng

01:30:46.552 --> 01:30:48.353
ge projects moving
forward.

01:30:48.921 --> 01:30:51.856
Some of those plans got changed
over the last couple of years,

01:30:52.291 --> 01:30:54.291
and some of those funds got

01:30:54.961 --> 01:30:56.961
moved to the covid command

01:31:00.700 --> 01:31:02.700
center, but we're trying to

01:31:03.350 --> 01:31:05.350
bring in some of these high

01:31:08.374 --> 01:31:10.808
level firms to really change
the way we're working.

01:31:12.450 --> 01:31:14.546
We have a lot of thoughts, and
I frequently ask carrie and

01:31:15.648 --> 01:31:17.648
everyone how they can do this,

01:31:18.217 --> 01:31:20.352
and those design firms are
really willing partners to try

01:31:20.419 --> 01:31:22.254
to do this.
Supervisor Haney: yeah, I

01:31:22.989 --> 01:31:24.989
think there's a lot of

01:31:30.430 --> 01:31:32.430
potential to utilize them, you

01:31:33.633 --> 01:31:35.633
know, more, and they came in

01:31:40.373 --> 01:31:42.574
and fundamentally transformed
the school district in

01:31:44.343 --> 01:31:46.779
something that we use to this
day with how we view food.

01:31:47.547 --> 01:31:49.547
We have a lot of design firms

01:31:49.683 --> 01:31:52.118
in our city, and I would
imagine thinking about a role

01:31:52.585 --> 01:31:55.187
for them, in working with them,
and I'm sure you already

01:31:56.689 --> 01:31:58.230
thought about this, but thank
you.

01:31:59.592 --> 01:32:01.893
I appreciate this, and this was
very informative, both the

01:32:02.596 --> 01:32:05.131
hearing and the opportunity to
engage with you around it, and

01:32:07.267 --> 01:32:09.350
it's something that I'm going
to continue to bring to the

01:32:09.469 --> 01:32:12.338
budget process and will look
forward to finding ways to

01:32:12.539 --> 01:32:14.539
continue to support you all,

01:32:15.750 --> 01:32:17.944
and I'll turn it back over to
you, chair mar.

01:32:17.944 --> 01:32:20.345
Chair Mar: thank you,
supervisor haney, for calling

01:32:24.451 --> 01:32:26.953
for this really interesting and
important discussion, and
thanks, everyone, for the

01:32:26.954 --> 01:32:29.550
presentations and sharing
updates on all the important

01:32:29.489 --> 01:32:31.489
work that you're doing and

01:32:33.260 --> 01:32:35.260
we're doing as a city to

01:32:35.795 --> 01:32:37.796
integrate technology and
innovation strategies to

01:32:41.869 --> 01:32:43.869
improve our functioning at city

01:32:46.273 --> 01:32:48.273
government, and especially

01:32:48.842 --> 01:32:51.811
improve accessibility and just
the customer experience for

01:32:52.913 --> 01:32:55.516
residents and constituents here
in the city in their

01:32:55.516 --> 01:32:58.285
interactions with city
government.
You know, I just had a

01:33:00.688 --> 01:33:02.688
question -- a few questions

01:33:04.925 --> 01:33:07.760
more around language access
and, you know, obviously, san

01:33:08.428 --> 01:33:10.696
francisco, over a third of our
population is foreign born, and

01:33:11.765 --> 01:33:14.534
I think there's over 100
languages spoken at home in the

01:33:15.603 --> 01:33:17.603
city, so I would -- and, you

01:33:18.390 --> 01:33:20.473
know, we have a whole separate
language access ordinance, and

01:33:21.308 --> 01:33:23.308
there's a lot of work being

01:33:23.577 --> 01:33:25.577
done by the office of civic

01:33:26.800 --> 01:33:28.781
engagement and immigrant
affairs to ensure that all of

01:33:29.483 --> 01:33:31.785
our government and city
services are accessible to all

01:33:32.754 --> 01:33:35.189
of our immigrant and limited
english speaking population, so

01:33:35.189 --> 01:33:37.189
I was just interested in

01:33:38.526 --> 01:33:41.361
hearing about how that's been
incorporated into the

01:33:42.620 --> 01:33:44.798
technology, the really
important and strategic

01:33:47.836 --> 01:33:50.370
technology strategies that
you're working on.

01:33:53.708 --> 01:33:55.375
I mean, I know -- it seemed
s

01:33:56.878 --> 01:33:58.878
simps -- in terms of the

01:33:59.615 --> 01:34:01.615
digital access, the websites --

01:34:12.160 --> 01:34:14.160
maybe not all of the websites

01:34:14.896 --> 01:34:16.896
and pages have google

01:34:19.330 --> 01:34:21.100
translate, and some of that
have that integrated onto their

01:34:22.136 --> 01:34:24.136
platforms better than other.

01:34:25.340 --> 01:34:27.340
There's also 311, an important

01:34:28.977 --> 01:34:30.744
interface, doesn't seem to have
language access, so I just

01:34:31.746 --> 01:34:34.414
hear -- would be interested in
hearing more about how language

01:34:36.951 --> 01:34:39.152
access has been part of your
work.
Yeah, I can respond to that

01:34:40.322 --> 01:34:41.822
from a digital [Inaudible]
Perspective.

01:34:45.911 --> 01:34:47.730
We take language access really
seriously and try to, you know,

01:34:48.997 --> 01:34:50.997
make sure that it's -- content

01:34:59.508 --> 01:35:02.410
is translated into chinese,
spanish, and tagalog, you know,

01:35:04.346 --> 01:35:06.346
the threshold languages.

01:35:06.448 --> 01:35:08.382
We also find that google
translate is worse than

01:35:09.984 --> 01:35:11.984
nothing, and that's why a lot

01:35:12.200 --> 01:35:14.788
of the time we really strive
for that simple english, as

01:35:17.459 --> 01:35:20.280
well, because if it's in plain
english, then someone with

01:35:20.862 --> 01:35:22.862
limited english can understand

01:35:26.701 --> 01:35:29.170
it even if it isn't translated
fully into their language.

01:35:30.500 --> 01:35:32.740
We've heard that google
translate really doesn't help

01:35:38.146 --> 01:35:40.146
them that much, and so when we

01:35:40.616 --> 01:35:42.616
try human translation during

01:35:46.189 --> 01:35:48.189
covid, it's been extremely

01:35:49.725 --> 01:35:51.725
helpful to have a translation

01:35:51.827 --> 01:35:53.827
function to run things through,

01:35:55.298 --> 01:35:57.298
and it has really enabled us to

01:35:57.366 --> 01:35:59.834
do much more rapid turnaround
of human translation.

01:36:00.970 --> 01:36:03.704
We have a digital services --
we have a contract with a

01:36:04.506 --> 01:36:06.506
digital services agency that we

01:36:06.642 --> 01:36:08.642
can send things to for

01:36:10.146 --> 01:36:12.547
translate, and we've tried to
automate that as much as

01:36:12.815 --> 01:36:14.815
possible through the back end

01:36:15.510 --> 01:36:17.285
so that can happen through our
technology protocols rather

01:36:19.210 --> 01:36:21.220
than having to manage it
through e-mails and that sort

01:36:22.258 --> 01:36:24.659
of thing, so we're trying to
manage that work flow and make

01:36:26.529 --> 01:36:27.863
it a part of everything that we
do.

01:36:30.133 --> 01:36:32.133
It's another reason why I want

01:36:32.401 --> 01:36:34.401
to encourage departments and

01:36:41.944 --> 01:36:44.180
supervisors move to sfgov
[Inaudible] And a little bit

01:36:45.715 --> 01:36:47.883
hit and Miss As to how well the
departments are able to do it,

01:36:48.885 --> 01:36:51.420
and honestly because I think a
lot of departments don't have,

01:36:52.788 --> 01:36:55.390
you know, the budget or the
bandwidth to manage human

01:36:55.958 --> 01:36:57.359
translations of all of their
content.

01:36:58.561 --> 01:37:00.897
It's a lot to manage, and it's
also pretty expensive.

01:37:02.365 --> 01:37:04.365
Not to say that it's not

01:37:04.935 --> 01:37:07.336
important, but that it's kind
of operational, and I think

01:37:08.938 --> 01:37:11.608
that we can centralize and
manage through one platform

01:37:11.608 --> 01:37:13.608
pretty much through there.

01:37:13.610 --> 01:37:16.445
And then, I think I'll just add
that we're really mindful of

01:37:18.448 --> 01:37:20.448
the digital services and that's

01:37:22.853 --> 01:37:25.154
why staff, we have bilingual
content and we make sure that

01:37:26.560 --> 01:37:28.724
we're designing content for all
san franciscans, but it's huge.

01:37:32.195 --> 01:37:34.195
There's more than 70,000 pages

01:37:35.199 --> 01:37:37.199
of content across 200 webpages,

01:37:38.502 --> 01:37:40.336
so we're talking about lots and
lots of content.

01:37:45.142 --> 01:37:47.142
So the language ordinance is

01:37:49.179 --> 01:37:51.179
pretty specific about the

01:37:54.584 --> 01:37:57.153
requirement to translate
[Inaudible] So we use that to

01:37:58.288 --> 01:38:00.490
guide our work as to what we
should prioritize.

01:38:00.824 --> 01:38:03.726
Chair Mar: yeah, thank you,
and thanks for that, yeah, the

01:38:06.863 --> 01:38:08.964
distinction on just -- the
website between human

01:38:11.680 --> 01:38:13.570
translation and google
translate.

01:38:21.245 --> 01:38:23.479
So sf.Gov, all the documents is
translated into those primary
languages?

01:38:24.470 --> 01:38:26.816
For the most part, yeah.
Chair Mar: and do you know

01:38:27.385 --> 01:38:29.419
what or how many or what
percentage of the departments

01:38:31.550 --> 01:38:33.823
or those websites have human
translation versus google
translate?

01:38:34.258 --> 01:38:36.258
I actually do, but I can

01:38:41.164 --> 01:38:43.164
find that out for you.

01:38:43.900 --> 01:38:46.269
Chair Mar: and what about
311, just the app?

01:38:52.877 --> 01:38:55.612
Is that available in other
languages?
I can find that out, as
well.

01:38:56.280 --> 01:38:58.280
I do hesitate to speak on

01:38:58.382 --> 01:39:01.117
behalf of 311 since they're not
here, but I can find that out

01:39:02.454 --> 01:39:04.454
for you.

01:39:05.389 --> 01:39:07.389
Chair Mar: thank you.

01:39:07.492 --> 01:39:09.860
Yeah, so -- well, thanks again,
yeah, for all of your work and

01:39:10.227 --> 01:39:12.227
for sharing the updates and

01:39:13.970 --> 01:39:14.464
having the discussion with us
today.

01:39:15.900 --> 01:39:18.468
Maybe we can go to public
comment?
Mr. Clerk, are there any

01:39:19.300 --> 01:39:21.639
callers on the line for this
item?
Clerk: thank you, Mr.
Chair.

01:39:23.241 --> 01:39:24.775
We will open the line for
public comment.

01:39:25.577 --> 01:39:27.577
For those who are watching on

01:39:28.460 --> 01:39:30.460
meeting on cable channel 26 or

01:39:32.250 --> 01:39:34.918
via streaming link or
sfgov.Org, please call in now

01:39:36.153 --> 01:39:38.456
by following the instructions
displaying on your screen.

01:39:41.159 --> 01:39:43.694
That is by calling
415-655-0001.
Following that, enter the

01:39:44.228 --> 01:39:46.228
meeting I.D. For today's

01:39:50.201 --> 01:39:52.201
meeting, which is 187-766-9647

01:39:52.737 --> 01:39:55.710
and then press the pound symbol
twice followed by star, three

01:39:57.943 --> 01:39:59.943
to enter the queue to speak.

01:40:00.945 --> 01:40:02.945
For those who are already on

01:40:04.516 --> 01:40:07.318
the line, press star, three to
enter the queue to speak, and

01:40:09.354 --> 01:40:12.289
for those already in the queue,
wait until the prompt indicates

01:40:13.580 --> 01:40:14.425
your line has been unmuted to
begin.

01:40:16.395 --> 01:40:18.395
Mr. Smith, could you bring us

01:40:21.990 --> 01:40:24.340
our first caller for agenda
item number two?

01:40:26.137 --> 01:40:28.137
Can you hear me now?

01:40:28.306 --> 01:40:30.875
Clerk: please begin.
Great.

01:40:31.377 --> 01:40:34.345
David pillpel.
Good morning.
I will quickly summarize some

01:40:43.522 --> 01:40:45.823
comments that I made in
February at the meeting.

01:40:46.658 --> 01:40:48.658
Overall, we do need to invest

01:40:49.428 --> 01:40:52.263
in new technology and maintain
and upgrade equipment and
systems.

01:40:54.300 --> 01:40:56.300
I agree with the question from

01:40:57.869 --> 01:40:59.869
supervisor haney to the office

01:41:00.772 --> 01:41:02.772
of civic innovation, digital

01:41:04.309 --> 01:41:06.309
S.F., digital services, ocia

01:41:08.180 --> 01:41:09.614
and others need to be digital
functions.

01:41:10.182 --> 01:41:12.182
I would have the operational

01:41:12.186 --> 01:41:14.719
functions reside at D.T. And
the other city departments, and

01:41:15.688 --> 01:41:17.688
I would have all of the policy

01:41:19.691 --> 01:41:21.526
and outreach functions be in
one central agency.

01:41:27.666 --> 01:41:29.367
I would call it the office of
equity and inclusion and

01:41:30.570 --> 01:41:32.337
include some of these as
separate groups within that

01:41:34.139 --> 01:41:36.342
kind of umbrella agency
probably under the city

01:41:36.342 --> 01:41:38.342
administrator.

01:41:38.644 --> 01:41:40.979
I think there could be some
information that could help
her.

01:41:42.649 --> 01:41:45.384
I continue to support a smaller
digital services team with some

01:41:45.985 --> 01:41:47.985
of the services centralized to

01:41:47.987 --> 01:41:49.454
the other operating
departments.

01:41:53.559 --> 01:41:55.559
I do not find the sf.Gov

01:41:56.280 --> 01:41:58.280
architecture to be useful.

01:42:00.433 --> 01:42:02.433
I think it is a huge downgrade

01:42:03.503 --> 01:42:05.870
from the sfgov structure.
I think it would be better to

01:42:06.906 --> 01:42:09.708
design the websites for a more
common look and feel, but I

01:42:13.312 --> 01:42:15.312
think there's way too much

01:42:18.652 --> 01:42:20.652
white space and the sans

01:42:22.155 --> 01:42:24.723
sans serif font.
Again, the information and

01:42:26.492 --> 01:42:28.594
users areas are good and
helpful to the public.

01:42:28.594 --> 01:42:30.594
Departments should be allowed

01:42:32.166 --> 01:42:34.166
and encouraged to maintain and

01:42:35.936 --> 01:42:37.936
develop their own brand and

01:42:40.507 --> 01:42:43.142
style, like S.F.O. And sfmta,
and finally --

01:42:44.440 --> 01:42:46.440
Clerk: thank you, Mr.

01:42:46.212 --> 01:42:48.212
Pillpel, for your comments.

01:42:48.281 --> 01:42:50.281
Mr. Smith, do we have any

01:42:50.550 --> 01:42:52.985
further callers in the queue?
Operator: we have no further

01:42:54.922 --> 01:42:56.722
callers in the queue.
Chair Mar: great.

01:43:00.600 --> 01:43:01.460
Thank you, Mr. Clerk and
sfgovtv.

01:43:02.762 --> 01:43:05.597
Supervisor haney, what's your
pleasure here?
Would you like to file the

01:43:05.899 --> 01:43:07.899
hearing or continue it?

01:43:07.902 --> 01:43:10.603
Supervisor Haney: we can
file it.
Thanks, everyone.

01:43:11.872 --> 01:43:13.773
Really appreciate your work and
your time.

01:43:14.740 --> 01:43:16.740
Chair Mar: so yeah, I would

01:43:16.760 --> 01:43:18.760
move that we file this hearing.

01:43:18.111 --> 01:43:20.111
Clerk: on the motion

01:43:21.781 --> 01:43:24.316
offered by chair martha
that this
hearing be filed --
[Roll Call]

01:43:30.891 --> 01:43:33.360
Clerk: Mr. Chair, there are
three ayes.

01:43:33.360 --> 01:43:35.895
Chair Mar: thank you.
Thank you again, everyone, for

01:43:37.497 --> 01:43:39.465
that really informative
hearing.

01:43:41.201 --> 01:43:43.703
Mr. Clerk, please call item
three.
Clerk: agenda item number

01:43:43.838 --> 01:43:45.838
three is a hearing to review

01:43:47.908 --> 01:43:50.410
the rise in commercial
shoplifting in neighborhood
small businesses and anchor

01:43:52.146 --> 01:43:54.146
stores such as walgreens,

01:43:54.515 --> 01:43:56.515
safeway, and C.V.S.

01:43:56.617 --> 01:43:58.617
Members of the public who wish

01:43:59.152 --> 01:44:02.890
to provide public comment
should dial the number for
public comment.

01:44:05.260 --> 01:44:07.961
I'll represent it.
415-655-0001, enter the meeting
I.D.

01:44:15.703 --> 01:44:18.405
Today's meeting I.D. Is
187-766-9647.
Press pound twice and then

01:44:22.143 --> 01:44:24.779
star, three to enter the queue.
Mr. Chair?
Chair Mar: thanks, Mr.

01:44:24.779 --> 01:44:27.130
Clerk.
Thanks, supervisor safai.

01:44:28.349 --> 01:44:31.284
I believe you've joined us for
this, and thanks for sponsoring
this hearing.

01:44:31.652 --> 01:44:33.953
The floor is yours.
Supervisor Safai: oh, thank
you, chair.

01:44:37.580 --> 01:44:38.592
I know we're doing some of this
together, right?

01:44:40.227 --> 01:44:42.620
I think we've merged these
together, right?

01:44:42.597 --> 01:44:44.597
You had a hearing, and I had a

01:44:44.832 --> 01:44:47.401
hearing, so I'll say a few
words, and then, I'll hand it

01:44:47.435 --> 01:44:49.269
back to you.
Chair Mar: actually, my

01:44:49.704 --> 01:44:52.372
hearing -- we're still going to
have the hearing that I called

01:44:53.875 --> 01:44:56.109
for that was on a very
similar --

01:44:57.445 --> 01:44:59.445
Supervisor Safai: got it.

01:44:59.614 --> 01:45:01.614
Chair Mar: yeah, around a

01:45:01.916 --> 01:45:04.319
very similar item, public
safety in the commercial
corridors.

01:45:04.319 --> 01:45:06.319
Supervisor Safai: all right.

01:45:07.522 --> 01:45:09.560
So I'm going to make a few
opening remarks.

01:45:09.892 --> 01:45:12.226
For the past few weeks, san
francisco has been in the

01:45:13.228 --> 01:45:15.228
yellow tier, which is the last

01:45:15.430 --> 01:45:18.198
tier before full reopening.
As we reopen as a city and

01:45:19.300 --> 01:45:21.300
begin to attract shoppers back,

01:45:21.302 --> 01:45:23.704
tourists back, workers back to
the offices and everyone and

01:45:25.506 --> 01:45:27.506
everything begins to reopen,

01:45:30.245 --> 01:45:32.245
we've been in the process, and

01:45:35.183 --> 01:45:37.183
I've been calling, much to the

01:45:39.254 --> 01:45:41.254
chagrin of supervisor haney, a

01:45:46.628 --> 01:45:48.628
lot of hearings to prepare san

01:45:49.531 --> 01:45:51.531
francisco to the return.

01:45:53.635 --> 01:45:56.400
We're hoping to create an even
better san francisco economy
and really rehabilitate our

01:45:56.400 --> 01:45:58.400
services that we can provide

01:45:58.720 --> 01:46:00.720
that we had prepandemic.

01:46:00.742 --> 01:46:02.742
My office has also been looking

01:46:03.479 --> 01:46:05.479
at the intersectionality

01:46:09.510 --> 01:46:11.510
between drug addiction,

01:46:11.253 --> 01:46:14.222
criminality, and using an
equity lens.
In addition, we've been

01:46:20.730 --> 01:46:23.398
crafting legislation in an I
innovative way to hold

01:46:26.168 --> 01:46:28.168
individuals accountable while

01:46:32.507 --> 01:46:34.875
looking in a unique way at the
reasons that cause people to

01:46:35.310 --> 01:46:37.310
commit crimes.

01:46:37.347 --> 01:46:39.347
Instead of just focusing on

01:46:40.116 --> 01:46:42.817
felony acts, we've started to
look at misdemeanor behaviors

01:46:43.752 --> 01:46:46.421
and the missed opportunities to
divert these individuals into

01:46:48.691 --> 01:46:50.691
programs that can change the

01:46:54.230 --> 01:46:57.132
individuals actors and their
outcomes, their criminal

01:46:57.867 --> 01:46:59.867
genetic factors and outcomes.

01:47:00.536 --> 01:47:03.471
So today, we're focusing on
commercial shoplifting because

01:47:04.740 --> 01:47:07.642
I personally, along with many
of our constituents -- and I

01:47:08.411 --> 01:47:10.411
know you have, as well,

01:47:11.513 --> 01:47:13.513
supervisor mar -- have seen

01:47:15.151 --> 01:47:17.151
large amounts of items stolen

01:47:18.888 --> 01:47:21.323
brazenly, and from some of our
commercial anchor stores in

01:47:21.958 --> 01:47:23.958
particular, which is why, when

01:47:25.261 --> 01:47:27.696
I called this hearing, I
requested safety

01:47:27.863 --> 01:47:29.863
way, walgreens,

01:47:31.340 --> 01:47:33.340
and C.V.S. To present.

01:47:33.770 --> 01:47:35.571
Safeway did not accept to
present during this hearing,

01:47:35.772 --> 01:47:37.873
but their northern california
district did provide a

01:47:39.309 --> 01:47:41.309
statement, which I'll read

01:47:42.945 --> 01:47:44.312
later once we come back to
them.

01:47:48.919 --> 01:47:50.919
But essentially, we have

01:47:51.988 --> 01:47:53.988
also -- really need to get into

01:47:54.357 --> 01:47:56.525
hearing from some other people
on the frontlines.

01:47:57.260 --> 01:48:00.195
One of the group that I want to
jump down to is C.V.S.

01:48:01.970 --> 01:48:03.665
I'm going to call on them first
today, but essentially,

01:48:04.468 --> 01:48:06.469
shoplifting and petty theft
have become a large problem in

01:48:07.304 --> 01:48:09.304
our city, and not only have I

01:48:09.606 --> 01:48:12.275
heard this over and over again,
but the statistics bear

01:48:12.275 --> 01:48:14.275
themselves out.

01:48:15.450 --> 01:48:17.450
So today's hearing seeks to get

01:48:18.815 --> 01:48:20.815
a real landscape on how our

01:48:21.619 --> 01:48:24.387
city is faring within the city
and statewide as it relates to

01:48:24.488 --> 01:48:26.488
petty shoplifting.

01:48:27.791 --> 01:48:29.791
Also, last year, I did ask some

01:48:30.327 --> 01:48:32.561
of the leadership of walgreens
to meet and talk about how

01:48:33.797 --> 01:48:35.797
their workers were feeling,

01:48:38.201 --> 01:48:40.201
talk about how we can stop and

01:48:40.938 --> 01:48:42.938
stem this activity, so we're

01:48:43.440 --> 01:48:45.440
going to hear from the retailer

01:48:49.790 --> 01:48:51.790
themselves, and we're going to

01:48:52.449 --> 01:48:54.449
have the police department,

01:48:56.453 --> 01:48:58.453
adult probation department,

01:49:00.558 --> 01:49:02.558
juvenile probation department,

01:49:08.999 --> 01:49:10.400
district attorney's office, to
present.

01:49:12.690 --> 01:49:14.604
Industry partners will speak
first, and then government and

01:49:16.607 --> 01:49:18.308
criminal justice agencies will
speak next.

01:49:20.378 --> 01:49:22.812
And maybe I will just say, just
really quickly, what

01:49:24.582 --> 01:49:26.582
walgreens -- excuse me, what

01:49:27.985 --> 01:49:30.190
safeway did send to us.
So this is from their northern

01:49:30.870 --> 01:49:32.823
california division director.
Like other retailers, we've

01:49:34.759 --> 01:49:36.759
seen a dramatic increase in

01:49:37.128 --> 01:49:39.128
shoplifting incidents and

01:49:40.865 --> 01:49:42.666
losses from shoplifting since
california laws changed in 2014

01:49:46.370 --> 01:49:48.370
to make all theft below $950 a
misdemeanor when it was

01:49:49.941 --> 01:49:51.941
previously a wobbler, either a

01:49:53.110 --> 01:49:55.110
felony or a misdemeanor based

01:49:57.248 --> 01:49:59.983
on prosecutorial discretion.
Criminals have figured out a

01:50:02.953 --> 01:50:04.321
way to keep their thefts below
$950.

01:50:06.491 --> 01:50:08.491
That was safeway's position.

01:50:09.628 --> 01:50:11.962
Now this is back to my opinion.
While evidence has shown tough

01:50:12.897 --> 01:50:15.632
on crime policies don't work in
california, california voters

01:50:16.801 --> 01:50:19.436
continue to want greater
investment in rehabilitation
services.

01:50:22.974 --> 01:50:24.641
Community members also want to
see individuals held

01:50:25.911 --> 01:50:27.911
accountable that engage in this

01:50:28.947 --> 01:50:31.114
type of activity.
I recognized and supported prop

01:50:33.585 --> 01:50:35.585
47 and prop 50.

01:50:40.291 --> 01:50:42.291
I view these as bills that

01:50:44.463 --> 01:50:46.463
dismantled our draconian

01:50:48.300 --> 01:50:50.401
measures that
disproportionately affected

01:50:50.535 --> 01:50:53.700
certain communities.
As we move into the second

01:50:54.172 --> 01:50:56.407
decade of criminal justice
reform rehabilitation, I

01:50:57.142 --> 01:51:00.111
believe we as a city will have
to make some tweaks in our

01:51:00.813 --> 01:51:03.140
policy that hold people
accountable for our actions

01:51:04.383 --> 01:51:06.383
while seeking to compel

01:51:07.386 --> 01:51:09.386
individuals to address their

01:51:09.421 --> 01:51:11.421
underlying problems that cause

01:51:15.227 --> 01:51:17.227
individuals to commit crimes.

01:51:19.465 --> 01:51:21.432
As you know, this is -- this
has been out of control.

01:51:22.501 --> 01:51:24.501
People are scared to go into

01:51:24.803 --> 01:51:27.538
these stores -- seniors, people
with disabilities, children --

01:51:28.840 --> 01:51:30.840
and it's just happening

01:51:30.909 --> 01:51:32.909
brazenly, and we can't just as

01:51:32.944 --> 01:51:35.713
a city throw up our hands and
say this is okay.

01:51:37.116 --> 01:51:39.116
We have to come up with

01:51:39.351 --> 01:51:41.687
solutions, and we have to hold
those in those positions

01:51:41.687 --> 01:51:43.687
accountable, but we have to

01:51:44.289 --> 01:51:46.657
come up with solutions, and
that's a conversation that I

01:51:49.294 --> 01:51:51.729
started with walgreens and some
of our community-based
organizations last summer.

01:51:54.867 --> 01:51:56.867
So first, I'm going to call

01:51:57.303 --> 01:51:59.638
C.V.S., and then we'll get into
the criminal justice agencies

01:51:59.638 --> 01:52:02.207
after that.
But if the individual from

01:52:02.908 --> 01:52:04.976
walgreens is here, why don't we
go to them first.

01:52:05.877 --> 01:52:07.812
Thank you, Mr. Chair, unless
you want to say something

01:52:12.885 --> 01:52:14.885
before we go to the presenters?

01:52:14.921 --> 01:52:16.354
Chair Mar: maybe just
briefly.

01:52:17.230 --> 01:52:19.324
I just wanted to thank you,
supervisor safai, for calling

01:52:19.458 --> 01:52:21.726
for this hearing, and I
appreciate your framing

01:52:22.828 --> 01:52:24.828
remarks, you know, about how as

01:52:25.364 --> 01:52:27.364
we continue to, you know, to

01:52:27.633 --> 01:52:29.633
pursue criminal justice reform

01:52:33.406 --> 01:52:35.774
and -- that we also do need to
address real public safety

01:52:37.577 --> 01:52:40.478
concerns in our neighborhood,
and in particular, I think the

01:52:40.880 --> 01:52:43.848
topic today around shoplifting,
you know, in our -- in our

01:52:43.984 --> 01:52:46.180
neighborhood businesses,
particularly the anchor

01:52:46.553 --> 01:52:48.553
businesses, is something that,

01:52:48.989 --> 01:52:50.989
yeah, we've seen across the

01:52:51.224 --> 01:52:53.224
city, and -- but I would also

01:52:53.493 --> 01:52:55.493
add that, you know, this

01:52:55.995 --> 01:52:58.230
affects -- you know,
shoplifting has impacted, you

01:53:02.200 --> 01:53:04.200
know, all the businesses in our

01:53:04.604 --> 01:53:07.339
commercial corridors, including
our small neighborhood

01:53:09.676 --> 01:53:11.676
businesses, and so -- and it's

01:53:12.946 --> 01:53:14.946
also connected to other crime

01:53:14.948 --> 01:53:16.948
trends in our commercial

01:53:21.989 --> 01:53:24.924
corridors, like burglaries, and
those are
the separate hearings that I

01:53:27.393 --> 01:53:29.962
called for is looking at crime
prevention strategies in

01:53:30.230 --> 01:53:32.699
commercial corridors to support
our neighborhood businesses.

01:53:32.699 --> 01:53:34.699
Supervisor Safai: yeah.

01:53:35.735 --> 01:53:37.735
No, that's a really good

01:53:38.539 --> 01:53:40.539
before, supervisor.

01:53:42.376 --> 01:53:44.944
Before I call up walgreens, so
many people that I've heard

01:53:47.130 --> 01:53:49.130
from, as well as the large

01:53:50.250 --> 01:53:52.651
retailers, are the mom-and-pops
that are saying it's impacting

01:53:53.190 --> 01:53:55.288
their businesses because they
don't feel safe, and it's

01:53:56.123 --> 01:53:58.123
something that's plaguing our

01:54:00.461 --> 01:54:02.461
commercial corridors.

01:54:02.963 --> 01:54:05.231
So thank you for having this
hearing, and thank you for

01:54:06.366 --> 01:54:08.366
making that point.

01:54:09.903 --> 01:54:12.106
So if the representative from
C.V.S. Is here, please go

01:54:12.106 --> 01:54:14.106
ahead.

01:54:15.176 --> 01:54:17.544
Yeah, supervisor ahsha,
thank you so much for calling

01:54:18.112 --> 01:54:20.112
for this hearing.

01:54:24.885 --> 01:54:26.885
My name is ben dugan, and I'm

01:54:30.491 --> 01:54:32.726
the [Inaudible] For organized
retail crime.

01:54:33.628 --> 01:54:35.628
Can I just share my slide?

01:54:36.964 --> 01:54:39.650
Is that how we're going to do
it?

01:54:39.300 --> 01:54:41.968
Clerk: Mr. Dugan, this is
the clerk of the committee.

01:54:42.803 --> 01:54:44.803
You will be looking across the

01:54:44.972 --> 01:54:47.374
top of your bar for shared
content selection.
Yes.

01:54:49.210 --> 01:54:51.210
Can you guys see it?

01:54:53.147 --> 01:54:55.147
No.

01:55:01.188 --> 01:55:04.230
Okay.
Clerk: Mr. Dugan, if you

01:55:05.359 --> 01:55:07.494
need, we have a back up copy of
the presentation, and one of

01:55:12.133 --> 01:55:13.834
the clerks can do that if you
can't share your screen.

01:55:14.602 --> 01:55:15.969
Sure, if you can bail me
out.

01:55:17.805 --> 01:55:19.706
Clerk: they can bail us
both out.

01:55:22.677 --> 01:55:25.613
It did share on my side, but
I don't think that's helpful.

01:55:27.515 --> 01:55:30.450
Clerk: thank you very much
for your patience.
Chair Mar: great.

01:55:31.252 --> 01:55:33.252
We can see it.

01:55:37.325 --> 01:55:39.225
You guys can see it?
All right.

01:55:40.429 --> 01:55:41.862
Unfortunately -- there it goes.
All right.

01:55:42.531 --> 01:55:44.531
If we want to go ahead and

01:55:47.269 --> 01:55:49.269
advance that to the next -- to

01:55:51.739 --> 01:55:54.207
the next slide.
I was asked to participate

01:55:55.610 --> 01:55:57.778
today and given a pretty
detailed request on what type

01:55:57.879 --> 01:55:59.879
of information that the

01:56:00.915 --> 01:56:03.284
committee might be looking for
around commercial shoplifting

01:56:04.152 --> 01:56:06.152
at C.V.S., and I did put

01:56:07.255 --> 01:56:09.255
together those numbers to

01:56:09.624 --> 01:56:11.958
encompass all shoplifting and
what we consider external
effect.

01:56:12.760 --> 01:56:14.760
I just wanted to state to the

01:56:15.300 --> 01:56:17.300
committee, I specialize in

01:56:18.100 --> 01:56:20.234
organized retail crime, and
just wanted to call to the

01:56:20.602 --> 01:56:22.602
committee's attention in 2018

01:56:23.872 --> 01:56:26.807
and 2019 and 2020, there have
been multimillion dollar

01:56:27.275 --> 01:56:30.210
organized retail crime cases
resolved in san francisco, all

01:56:30.979 --> 01:56:32.647
the thefts occurring in
downtown san francisco.

01:56:34.250 --> 01:56:36.451
All of them are multimillion
dollar criminal organizations

01:56:36.652 --> 01:56:38.652
that were involved in the theft

01:56:39.188 --> 01:56:41.188
of product, not just from

01:56:42.524 --> 01:56:44.524
C.V.S. But other retailers in

01:56:46.610 --> 01:56:48.929
san francisco.
Specifically, operation
wrecking ball in 2018,

01:56:49.532 --> 01:56:51.532
operation focused lens in 2019,

01:56:51.700 --> 01:56:53.700
and this year, the biggest

01:56:54.436 --> 01:56:56.436
organized retail crime case on

01:56:57.539 --> 01:56:59.640
record was recorded in 2020, on
operation proof of purchase

01:57:01.476 --> 01:57:03.444
where all the products were
stolen from san francisco

01:57:04.613 --> 01:57:06.613
stores and ultimately sold

01:57:09.585 --> 01:57:12.120
through on-line marketplaces
through amazon and ebay, which

01:57:14.123 --> 01:57:15.556
is where most of that product
was going.

01:57:16.792 --> 01:57:18.792
We're talking about organized

01:57:23.733 --> 01:57:25.733
retail organizations and not

01:57:25.835 --> 01:57:27.302
necessarily individual
shoplifters.

01:57:29.405 --> 01:57:31.405
We're talking about organized

01:57:31.608 --> 01:57:33.608
shoplifters that steal up to

01:57:34.777 --> 01:57:36.777
$10,000 worth of product a day

01:57:37.212 --> 01:57:39.212
and that ultimately sell that

01:57:39.481 --> 01:57:41.649
product on e-commerce sites.
It's been a characteristic of

01:57:50.893 --> 01:57:53.829
the organized retail crime in
san francisco.
I wanted to mention that just

01:57:54.664 --> 01:57:56.664
before I got into the organized

01:57:58.367 --> 01:58:00.367
retail shopping rates, and I'll

01:58:01.871 --> 01:58:03.871
be happy to answer questions

01:58:06.175 --> 01:58:08.211
about these rates or how the
retailers were involved.

01:58:08.211 --> 01:58:10.211
Supervisor Safai: just a

01:58:15.518 --> 01:58:17.754
quick question, Mr. Dugan.
Yes.
Supervisor Safai: san
francisco is unique in that

01:58:17.754 --> 01:58:20.522
regard.
How does that compare to other
places in california and maybe

01:58:22.692 --> 01:58:24.493
even the united states?
Because that was very similar

01:58:25.295 --> 01:58:27.295
to the argument that walgreens

01:58:27.664 --> 01:58:29.310
made to us last summer, as
well.

01:58:30.900 --> 01:58:32.868
Yeah.
Lately, san francisco, thefts

01:58:33.136 --> 01:58:35.772
were escalating.
We were able to track back a

01:58:35.973 --> 01:58:37.706
lot of the stolen product
coming from san francisco.

01:58:38.842 --> 01:58:41.510
In other words, we're doing
organized retail crime cases,

01:58:42.312 --> 01:58:44.312
yes, in california, but the

01:58:44.514 --> 01:58:46.582
product is being shipped from
san francisco to new york city,

01:58:49.520 --> 01:58:51.520
to texas, to michigan, so we're

01:58:51.422 --> 01:58:53.422
able to link a lot of the

01:58:54.725 --> 01:58:56.993
millions of dollars in product
that are being stolen in san

01:58:57.628 --> 01:58:59.528
francisco to criminal
enterprises across the country.

01:59:01.264 --> 01:59:03.980
So we're finding that san
francisco is a major player

01:59:03.767 --> 01:59:05.200
where the lefts are actually
occurring.

01:59:06.336 --> 01:59:08.904
The products are sold
elsewhere, but they're stolen

01:59:09.640 --> 01:59:11.640
in san francisco, and the

01:59:12.509 --> 01:59:14.544
numbers are pretty consistent.
I mean, I'm going to go into my

01:59:19.783 --> 01:59:21.783
data here in a minute, but if

01:59:23.487 --> 01:59:25.487
you look comparatively at the

01:59:25.755 --> 01:59:28.157
number of stores, even between
san francisco and los angeles,

01:59:28.526 --> 01:59:30.927
we have a small concentration
of stores in san francisco that

01:59:31.562 --> 01:59:33.562
are generating the majority of

01:59:34.632 --> 01:59:36.632
the theft, which is, by

01:59:36.900 --> 01:59:38.900
comparison and by percentage,

01:59:39.436 --> 01:59:41.971
much more impactful than a city
like los angeles where we have

01:59:43.775 --> 01:59:45.575
four times as many stores, so
it's all kind of relative to

01:59:52.490 --> 01:59:54.684
the number of stores, but
comparatively, the number of

01:59:55.152 --> 01:59:58.540
stores, it makes san francisco
one of the epicenters of

01:59:58.655 --> 02:00:00.655
organized retail crime.

02:00:01.226 --> 02:00:03.627
It's not, you know, being
committed by people that are

02:00:03.795 --> 02:00:05.795
necessarily, you know, looking

02:00:06.264 --> 02:00:08.431
for -- stealing something for
personal use.

02:00:13.771 --> 02:00:15.771
It's all being stolen with the

02:00:16.974 --> 02:00:18.374
intent of reselling it for
profit.

02:00:27.251 --> 02:00:29.251
I know that san francisco has a

02:00:38.863 --> 02:00:40.863
lot of the opportunistic

02:00:41.320 --> 02:00:42.599
organized crime, not just for
personal use.

02:00:44.502 --> 02:00:46.502
If there's no other questions

02:00:47.905 --> 02:00:50.107
about organized retail crime,
we can go into the data,

02:00:50.107 --> 02:00:51.875
.
Supervisor Safai: sure.

02:00:52.543 --> 02:00:54.100
Which would be the next
slide.

02:00:55.880 --> 02:00:57.880
So I was asked to put together

02:00:58.984 --> 02:01:00.984
two charts, and I'll kind of

02:01:01.586 --> 02:01:04.321
explain this chart quickly for
you.
I don't want to take up all the

02:01:04.622 --> 02:01:06.622
committee's time, but this is

02:01:07.125 --> 02:01:09.125
how we breakdown our bay area

02:01:09.159 --> 02:01:11.863
markets, and you'll see the
markets that we at C.V.S.

02:01:12.631 --> 02:01:14.631
Consider the bay area, and I

02:01:15.434 --> 02:01:18.100
included how many stores were
in each market, what percentage

02:01:18.770 --> 02:01:21.205
that represents of our total
stores in that market, and

02:01:22.674 --> 02:01:25.642
then, the number of reported
shoplifting incidents.

02:01:26.770 --> 02:01:28.770
The next percentage is that

02:01:28.447 --> 02:01:30.447
percentage of shoplifting

02:01:31.817 --> 02:01:34.118
incidents as the number of toll
incidents for the bay area, and

02:01:37.789 --> 02:01:39.156
I was able to compare it to
2019.

02:01:44.396 --> 02:01:46.632
Unfortunately, you asked for
data in 2018, but we didn't
collect data under the same

02:01:46.632 --> 02:01:48.632
system.

02:01:49.435 --> 02:01:51.435
But if you look to the right,

02:01:52.300 --> 02:01:54.300
it's the number of total dollar

02:01:55.507 --> 02:01:57.507
loss in 2019 and 2018.

02:01:58.430 --> 02:02:00.645
I was not permitted to provide
our actual hard loss amount

02:02:00.645 --> 02:02:02.645
dollars.

02:02:03.810 --> 02:02:05.450
We don't publicize those
numbers, but I was able to

02:02:06.352 --> 02:02:08.352
break it down by percentages.

02:02:08.487 --> 02:02:11.289
If you look at what I
highlighted for san francisco,

02:02:13.659 --> 02:02:16.270
42% of all of our losses in the
bay area from external theft

02:02:17.829 --> 02:02:19.263
came from our 12 stores in san
francisco.

02:02:20.298 --> 02:02:22.701
So if you look at, you know,
that percentage of what our

02:02:23.269 --> 02:02:25.269
losses were, what san francisco

02:02:26.739 --> 02:02:28.739
was contributing to our losses,

02:02:29.375 --> 02:02:31.375
42% being caused by 8% of the

02:02:31.710 --> 02:02:34.545
stores, and all of those 12
stores were downtown san
francisco stores.

02:02:36.715 --> 02:02:39.150
So you can see comparatively
it's a small concentration of

02:02:39.619 --> 02:02:41.619
stores generating the most

02:02:42.621 --> 02:02:44.621
theft in the bay area.

02:02:44.724 --> 02:02:46.724
Any questions on how I broke

02:02:46.993 --> 02:02:48.993
that down or -- I mean, does it

02:02:51.830 --> 02:02:53.830
make sense to everyone?

02:02:54.330 --> 02:02:55.733
Supervisor Safai: yep?
Okay.

02:02:57.170 --> 02:02:59.438
Well, great.
Thank you.
If you want to go to the next

02:03:00.340 --> 02:03:02.808
slide, I was asked to put
together the same analysis for

02:03:02.875 --> 02:03:04.409
the state of california
comparatively.

02:03:05.144 --> 02:03:08.113
If you look at -- these are
just broken-down by the
markets.

02:03:09.181 --> 02:03:11.181
This is how C.V.S. Breaks down

02:03:11.350 --> 02:03:13.350
the markets, so this is how I

02:03:13.954 --> 02:03:16.155
had to breakdown the data for
you guys to review.

02:03:20.627 --> 02:03:22.862
It's just broken-down by major
metropolitan areas in

02:03:22.862 --> 02:03:24.762
california.
If you look at obviously, los

02:03:25.698 --> 02:03:28.366
angeles, where we had the bulk
of our stores compared to san

02:03:30.569 --> 02:03:32.872
francisco, where that's the 155
stores that were all just

02:03:34.174 --> 02:03:36.875
listed on the chart I showed
you previously, representing

02:03:39.212 --> 02:03:41.212
20% of the market, and 28% of

02:03:43.616 --> 02:03:45.616
our losses statewide were

02:03:47.653 --> 02:03:49.655
generated by those 20%, those
155 stores statewide.

02:03:52.250 --> 02:03:54.250
If you look at los angeles, 55%

02:03:54.728 --> 02:03:57.629
of our market, 51% of our
losses.
So you can see where san

02:03:58.970 --> 02:03:59.865
francisco is -- yes?
Supervisor Safai: I just

02:04:00.300 --> 02:04:02.300
want to ask a question.

02:04:02.836 --> 02:04:04.602
Sure.
Supervisor Safai: are you

02:04:07.441 --> 02:04:09.876
saying we have 155 C.V.S.S in
san francisco?

02:04:14.414 --> 02:04:16.382
In the bay area.
Supervisor Safai: got it.

02:04:16.783 --> 02:04:18.918
Not san francisco, bay area.
I had to break it down this

02:04:18.918 --> 02:04:21.253
way.
It was an exercise to get the

02:04:21.754 --> 02:04:23.754
data together, but I had to

02:04:24.692 --> 02:04:26.225
break it down.
That's the 155.

02:04:28.262 --> 02:04:30.229
If we go to the previous slide,
it breaks it down.

02:04:30.363 --> 02:04:32.899
Supervisor Safai: okay.
That's what wasn't making

02:04:32.899 --> 02:04:34.899
sense.

02:04:35.135 --> 02:04:37.970
It's only 12 stores in san
francisco.
Yeah.

02:04:40.600 --> 02:04:42.600
To break it down further would

02:04:44.678 --> 02:04:46.678
have been really, really

02:04:46.714 --> 02:04:49.382
difficult by city.
It's pretty comparative to take

02:04:50.884 --> 02:04:52.884
a look at the different markets

02:04:52.986 --> 02:04:55.210
across the state and where san
francisco sits.

02:04:56.223 --> 02:04:58.223
And then, if you drill down

02:04:59.126 --> 02:05:01.228
even further, you'll see in the
previous slide, essentially

02:05:04.565 --> 02:05:06.332
half of that money that we're
talking about here, half of

02:05:08.100 --> 02:05:10.236
that 20% was just those 12
stores in san francisco, so if

02:05:11.380 --> 02:05:13.539
you look at it comparatively,
12 stores in san francisco, you

02:05:15.743 --> 02:05:17.812
know, generated 10% of our
total loss for the entire state

02:05:17.812 --> 02:05:19.279
of california, which is
significant.

02:05:27.688 --> 02:05:29.688
And I think that's all I had.

02:05:30.424 --> 02:05:32.592
I know I had seven minutes.
I hope I didn't go over.

02:05:33.695 --> 02:05:36.397
We can go to the next slide
just for questions and my

02:05:36.397 --> 02:05:38.397
contact information is below,

02:05:39.333 --> 02:05:41.468
and I'll be happy to hear any
feedback, questions or any

02:05:42.670 --> 02:05:44.670
comments that the chair or

02:05:44.906 --> 02:05:46.906
supervisor have, and I'd be

02:05:47.808 --> 02:05:49.642
happy to answer any questions.
Supervisor Safai: well, one

02:05:51.245 --> 02:05:53.245
of the things that I'd like to

02:05:53.881 --> 02:05:55.881
know is what strategies are you

02:05:58.190 --> 02:06:00.190
using to minimize shoplifting?

02:06:00.721 --> 02:06:02.722
Well, we use a number of
tactics, right?

02:06:03.691 --> 02:06:06.493
Our number one is always -- we
try to improve our customer
service.

02:06:08.163 --> 02:06:10.831
We try to be present, we try to
be visible, helpful to all of

02:06:11.766 --> 02:06:14.301
our customers, and most of the
time, in my experience of doing

02:06:15.103 --> 02:06:17.103
this for 30 years, is, you

02:06:18.720 --> 02:06:20.720
know, shoplifters don't like

02:06:20.608 --> 02:06:22.608
attention, so we do a lot of

02:06:22.810 --> 02:06:24.810
work around not being covert.

02:06:25.479 --> 02:06:27.479
We don't play cops and robbers

02:06:33.755 --> 02:06:35.755
at C.V.S. Inside of our stores.

02:06:36.858 --> 02:06:38.858
We try to be overt.

02:06:39.160 --> 02:06:41.895
We wear bright red shirts and
try to be present.

02:06:42.197 --> 02:06:44.665
Unfortunately, it doesn't work
for professionals, people

02:06:44.900 --> 02:06:46.900
requiring to steal a certain

02:06:47.135 --> 02:06:49.570
amount of money because they're
indebted to a criminal

02:06:52.641 --> 02:06:55.209
organization or they have some
other criminal need that's
driving that, unfortunately.

02:06:56.440 --> 02:06:58.979
That could be drug addiction or
some other drivers, but those

02:07:01.483 --> 02:07:03.551
are people that really can't be
deterred that unfortunately

02:07:05.387 --> 02:07:07.387
potentially can become violent,

02:07:07.589 --> 02:07:09.589
and then, our strategy is not

02:07:09.992 --> 02:07:12.494
to engage those people, and our
employee and customer safety

02:07:12.494 --> 02:07:14.494
come first.

02:07:16.731 --> 02:07:18.731
We spend a lot of time being

02:07:19.768 --> 02:07:21.768
overt, we spend a lot of time

02:07:22.137 --> 02:07:24.137
with protection devices to make

02:07:26.341 --> 02:07:28.341
it more difficult for bad

02:07:31.947 --> 02:07:33.514
actors to steal those items,
but yet it's steal

02:07:34.516 --> 02:07:37.219
ill friendly for
the
customers.

02:07:43.920 --> 02:07:45.394
So we do have that, and our
management retail crime unit
does investigate, you know, at

02:07:45.394 --> 02:07:47.394
the higher level, the

02:07:49.545 --> 02:07:52.266
professional level, where we
try to eliminate those threats
by law enforcement in
corporation in san francisco,

02:07:54.300 --> 02:07:56.638
who have done a fabulous job.
You saw the cases that I

02:07:57.373 --> 02:07:59.975
highlighted at the start of my
presentation, and we've

02:08:01.443 --> 02:08:03.444
partnered with them to try to
eliminate the criminal element

02:08:04.346 --> 02:08:05.947
that causes by far the most
financial damage.

02:08:07.160 --> 02:08:09.160
So we try to do preventative

02:08:09.651 --> 02:08:12.540
work, education work, and then
yes, we do invest in

02:08:12.688 --> 02:08:15.590
investigations, as well.
Supervisor Safai: do you all
have security guards at each of

02:08:16.793 --> 02:08:18.793
your locations?

02:08:19.362 --> 02:08:21.730
I can't comment on specific
locations and what our security

02:08:24.600 --> 02:08:26.600
coverage is, but C.V.S. Does

02:08:28.938 --> 02:08:31.540
employ security officers at
certain stores based on a

02:08:32.876 --> 02:08:35.377
number of factors, including
threat level and a number of

02:08:36.112 --> 02:08:39.470
other factors, and of course,
for everyone's safety.

02:08:40.116 --> 02:08:42.116
But each store, I have to check

02:08:42.184 --> 02:08:44.184
on that if it's every store.

02:08:44.686 --> 02:08:46.686
But in san francisco, we made a

02:08:46.923 --> 02:08:48.923
significant investment in

02:08:49.250 --> 02:08:50.726
uniformed security officers,
yes.

02:08:51.127 --> 02:08:53.996
Supervisor Safai: okay.
If you wanted those numbers,

02:08:56.132 --> 02:08:58.132
I can check.

02:08:59.235 --> 02:09:01.235
If you need them, I would say

02:09:01.704 --> 02:09:03.704
most, if not all, had a

02:09:04.274 --> 02:09:06.750
uniformed security presence.
Supervisor Safai: and do you

02:09:09.913 --> 02:09:11.913
think that that is a helpful

02:09:12.648 --> 02:09:14.648
deterrent in not the organized

02:09:15.652 --> 02:09:17.753
crime but maybe the shoplifting
in general?

02:09:19.622 --> 02:09:21.424
It can be, and I -- and I've
seen it work.

02:09:24.928 --> 02:09:26.928
San francisco's not a good

02:09:27.330 --> 02:09:29.732
example of that, and
unfortunately, we've had

02:09:29.833 --> 02:09:31.833
incidents where our security

02:09:34.137 --> 02:09:36.137
officers were assaulted on a

02:09:36.372 --> 02:09:37.806
pretty regular basis in san
francisco.

02:09:39.710 --> 02:09:41.310
I think certain stores are
better than others.

02:09:43.547 --> 02:09:45.547
There were certain stores, 7th

02:09:46.683 --> 02:09:48.951
and market, where it was a
tough job.

02:09:49.386 --> 02:09:52.870
I don't know where the
deterrence factor might have

02:09:52.255 --> 02:09:54.255
been less in certain stores

02:09:55.191 --> 02:09:57.191
than others, but it does work,

02:09:58.950 --> 02:10:00.563
and we do it primarily for
safety.

02:10:02.833 --> 02:10:04.833
We don't do it to save money,

02:10:05.402 --> 02:10:07.402
we do it to make our customers

02:10:07.537 --> 02:10:09.738
and employees feel safer.
That's the number one reason we

02:10:11.207 --> 02:10:14.110
put those guards in there.
Supervisor Safai: just my
next question before we move

02:10:14.979 --> 02:10:17.547
onto the next?
Sure.
Supervisor Safai: what

02:10:19.160 --> 02:10:21.384
percentage of your shoplifting
would you estimate are the

02:10:22.953 --> 02:10:24.953
habitual shoplifters or

02:10:27.324 --> 02:10:29.324
low-level shoplifters?

02:10:29.392 --> 02:10:31.395
I don't know number of
incidents -- it's a great

02:10:31.395 --> 02:10:33.395
question.

02:10:39.637 --> 02:10:41.637
The number of incidents is

02:10:46.710 --> 02:10:48.177
higher among opportunistic
shoplifters.

02:10:48.880 --> 02:10:51.748
The problem is 85% of the
incidents are done by
professionals.

02:10:52.550 --> 02:10:54.550
Low level shoplifting, that's

02:10:55.520 --> 02:10:56.953
only 15% of what our losses
are.

02:10:57.989 --> 02:11:00.123
They're very low dollar,
usually generated around

02:11:01.250 --> 02:11:03.893
specific types of products,
whereas professionals have a

02:11:05.128 --> 02:11:07.128
large amount of products that

02:11:07.765 --> 02:11:10.601
they resell, and 85% of the
losses we experience come from

02:11:10.868 --> 02:11:12.702
professionals.
Supervisor Safai: and these

02:11:13.671 --> 02:11:15.671
professionals, are they coming

02:11:19.310 --> 02:11:21.310
in with a bag, targeting ten

02:11:24.516 --> 02:11:26.584
items, and then coming back in?
Can you describe the profile?

02:11:26.718 --> 02:11:29.520
Sure.
Most of the time -- well, they

02:11:31.823 --> 02:11:33.623
are a part of a criminal
organization, and most of the

02:11:37.995 --> 02:11:40.897
time, there's a crew leader or
a crew that provides the

02:11:43.869 --> 02:11:45.236
shopping list of items to
steal.

02:11:49.641 --> 02:11:52.900
At C.V.S., it's over the
counter medications and beauty

02:11:52.900 --> 02:11:54.177
products.
Sometimes they'll work in teams

02:11:57.715 --> 02:11:59.951
and use what's called booster
bags that are lined with

02:12:03.622 --> 02:12:05.589
tinfoil to try to beat the
electronic surveillance in the

02:12:06.900 --> 02:12:08.900
front of the store, but they'll

02:12:10.595 --> 02:12:12.595
go in and fill out bags --

02:12:12.930 --> 02:12:14.930
sometimes it's trash bags.

02:12:16.468 --> 02:12:19.103
They'll use distraction
techniques to try to distract

02:12:20.839 --> 02:12:23.607
the limited employees in the
store away from what their

02:12:24.976 --> 02:12:26.976
partner is up to, and most of

02:12:32.500 --> 02:12:35.190
those guys will go to at least
ten, if not 12 stores in the
same day.

02:12:43.295 --> 02:12:45.295
They'll go to store to store

02:12:45.464 --> 02:12:48.132
and steal up to $20,000 to
$30,000 a day.

02:12:51.337 --> 02:12:53.971
They sell that to a fence and
then a disbursement person, and

02:13:04.820 --> 02:13:06.183
then, that goes to an official
marketplace.

02:13:08.121 --> 02:13:10.880
They're given a very specific
list, very specific cost that

02:13:11.157 --> 02:13:13.625
they get paid, and they're at
it every day.

02:13:14.593 --> 02:13:16.593
So the habitual shoplifter just

02:13:19.198 --> 02:13:21.834
goes in based on need and is a
totally different profile.
Supervisor Safai: and how

02:13:21.834 --> 02:13:24.635
are you determining this?
Are you working with our police

02:13:25.700 --> 02:13:27.572
and our district attorney?
Yes, absolutely, absolutely.

02:13:29.208 --> 02:13:30.809
We have several on going
investigations now.

02:13:34.460 --> 02:13:36.282
We deal with san francisco
police department -- has been

02:13:36.282 --> 02:13:38.282
fantastic to work with.

02:13:39.451 --> 02:13:42.186
I hope they're on the call.
I applaud their efforts to help

02:13:45.458 --> 02:13:47.226
us, and the prosecutor's office
specifically on some of those

02:13:47.860 --> 02:13:50.462
cases that I mentioned.
San mateo, as well, has come

02:13:50.997 --> 02:13:52.997
into the city and helped us on

02:13:54.400 --> 02:13:57.680
cases, so yeah, we have a very
close working relationship with
law enforcement in the area,

02:13:59.171 --> 02:14:01.540
and it's -- like you saw 2018,
2019, and then last year.

02:14:02.943 --> 02:14:04.943
And then, I venture to say,

02:14:08.147 --> 02:14:10.315
you'll see the same thing in
2021.
Supervisor Safai: okay.

02:14:10.683 --> 02:14:12.683
Thank you, Mr. Dugan.

02:14:13.190 --> 02:14:15.190
I didn't -- I didn't realize

02:14:15.688 --> 02:14:17.688
the scale of organized crime

02:14:18.558 --> 02:14:21.600
hitting our drugstores.
That's pretty phenomenal, and

02:14:21.528 --> 02:14:23.528
to hear you say that san

02:14:24.564 --> 02:14:26.564
francisco is the epicenter of

02:14:29.680 --> 02:14:31.103
organized retail shoplifting is
pretty astonishing

02:14:31.938 --> 02:14:33.938
I'll just end with this.

02:14:36.810 --> 02:14:39.780
Are there things that, since
san francisco is that

02:14:39.346 --> 02:14:41.346
epicenter, as you described,

02:14:41.882 --> 02:14:44.350
are there things that we could
be doing differently?

02:14:46.186 --> 02:14:49.121
You said you have a good
relationship with the police
department.

02:14:49.522 --> 02:14:51.623
Are there things that we could
be doing differently?

02:14:52.525 --> 02:14:55.194
Yeah, there's several
things.
I know that you're proud of

02:14:56.230 --> 02:14:58.230
that legislation, and I don't

02:14:59.800 --> 02:15:01.800
necessarily disagree with you,

02:15:03.537 --> 02:15:06.438
but what I would say is we have
to treat professional

02:15:11.278 --> 02:15:13.780
shoplifters different than
opportunistic shoplifters.

02:15:14.682 --> 02:15:17.116
They have to be treated like
the criminals that they are,

02:15:20.120 --> 02:15:22.120
and we have to do some things

02:15:22.723 --> 02:15:25.324
with aggravating factors and
someone involved in criminal

02:15:27.995 --> 02:15:30.263
activity, it would go a long
way.

02:15:31.999 --> 02:15:34.100
Supervisor Safai: if people
are stealing 2,000

02:15:35.936 --> 02:15:38.304
$2,000 to $3,000 a
day,

02:15:41.842 --> 02:15:43.842
per store, and $20,000 to

02:15:44.644 --> 02:15:46.644
$30,000 a day, that's higher

02:15:48.315 --> 02:15:50.315
than that level.

02:15:51.510 --> 02:15:52.819
Are you not seeing them charged
appropriately?

02:15:54.655 --> 02:15:56.655
Yes, I am seeing them

02:15:57.900 --> 02:15:59.900
charged appropriately, but I

02:15:59.727 --> 02:16:01.727
think that walgreens made the

02:16:03.831 --> 02:16:06.660
point, that people know the
criminal level.

02:16:08.603 --> 02:16:10.603
I'll go to ten walgreens store

02:16:12.773 --> 02:16:15.375
and ten C.V.S. Stores and steal
$1,000.
It's a misdemeanor complaint

02:16:16.577 --> 02:16:19.545
and it gets treated
differently.
So what our team does -- we

02:16:21.149 --> 02:16:23.149
work closely with walgreens, as

02:16:23.351 --> 02:16:25.351
well, is we collect that

02:16:25.420 --> 02:16:27.954
information and try to charge
that appropriately.

02:16:29.890 --> 02:16:32.425
If it was a different charge
greater than where we are now,

02:16:34.495 --> 02:16:36.495
as as far as a threshold, it

02:16:40.968 --> 02:16:43.370
would go a long way than
documenting each of those
incidents independently.

02:16:43.438 --> 02:16:46.406
It would deter the shoplifter
from doing that.
Supervisor Safai: right.

02:16:47.241 --> 02:16:49.241
Maybe that's something we need

02:16:50.244 --> 02:16:51.678
to do, is aggregate the
charges.

02:16:53.347 --> 02:16:55.347
If they're staying below the

02:16:55.817 --> 02:16:58.352
threshold, but they're hitting
20 stores a day, they're over

02:16:58.820 --> 02:17:00.820
that threshold -- because this

02:17:01.560 --> 02:17:03.560
is, again, we're not talking

02:17:06.270 --> 02:17:08.270
about the opportunistic

02:17:08.629 --> 02:17:10.797
shoplifter, we're talking about
organized crime.

02:17:11.866 --> 02:17:13.866
This is absolutely mind

02:17:14.836 --> 02:17:16.836
boggling to me, and san

02:17:18.140 --> 02:17:21.410
francisco is being preyed upon,
and if we're not charging at

02:17:21.760 --> 02:17:22.910
the appropriate level or
charging at the appropriate

02:17:23.344 --> 02:17:25.344
rate, we're going to continue

02:17:25.613 --> 02:17:27.613
to be, as you said, you know,

02:17:27.749 --> 02:17:29.416
the epicenter of organized
crime.

02:17:31.119 --> 02:17:32.487
That's pretty awful for our
city.

02:17:33.388 --> 02:17:35.222
Yeah.
Supervisor Safai: thank you.

02:17:36.491 --> 02:17:38.892
I love the city.
Thank you.

02:17:39.327 --> 02:17:40.694
I appreciate the opportunity
today.

02:17:44.399 --> 02:17:45.732
Supervisor Safai: thank you,
sir.

02:17:46.701 --> 02:17:49.604
Supervisor haney, did you have
a question?

02:17:49.605 --> 02:17:51.605
Supervisor Haney: yeah, I

02:17:52.708 --> 02:17:54.708
did have a question.

02:17:56.645 --> 02:17:58.946
One is, you know, you gave some
examples of things that the

02:18:00.150 --> 02:18:02.150
city can do better, and that's

02:18:03.318 --> 02:18:05.521
definitely something that we
should hear and explore, and I

02:18:05.521 --> 02:18:07.989
think our district attorney's
office is going to be here.

02:18:08.591 --> 02:18:11.526
Are there things that you all
have been able to implement in

02:18:14.196 --> 02:18:16.196
the store that you've seen make

02:18:18.133 --> 02:18:20.133
a difference, and are those

02:18:20.368 --> 02:18:22.203
things happening in san
francisco or what are some of

02:18:23.840 --> 02:18:25.840
the strategies that you all

02:18:28.511 --> 02:18:30.511
take yourselves that you see

02:18:31.747 --> 02:18:34.148
making a difference?
I apologize.

02:18:35.284 --> 02:18:36.684
I was cutoff there for a
second.

02:18:37.686 --> 02:18:40.654
Could you repeat that question?
Supervisor Haney: I'm just
wondering.

02:18:42.910 --> 02:18:44.910
I appreciate -- one of the

02:18:45.694 --> 02:18:47.929
questions I had was similar to
supervisor safai, which is what

02:18:48.631 --> 02:18:51.299
can we do differently and what
can the city do differently and

02:18:51.901 --> 02:18:53.901
what you see working?

02:18:53.936 --> 02:18:55.936
But my question to you was, are

02:18:56.400 --> 02:18:58.105
there things that you're
implementing in the stores that

02:19:00.510 --> 02:19:03.145
you see making a difference?
What are some of the preventive

02:19:04.347 --> 02:19:06.349
things that you see in the
store having a positive impact

02:19:06.349 --> 02:19:08.349
on prevention?

02:19:08.851 --> 02:19:10.851
It's the way we handle our

02:19:11.200 --> 02:19:13.200
product, right?

02:19:13.155 --> 02:19:15.757
It's -- we know specifically
that these criminal

02:19:15.792 --> 02:19:18.610
organizations target specific
products, and it's very

02:19:18.610 --> 02:19:19.962
consistent.
Not just san francisco, across

02:19:24.100 --> 02:19:26.100
the country, right?

02:19:28.271 --> 02:19:31.720
It's fuelled by the market of
on-line product demand.

02:19:32.208 --> 02:19:34.777
We educate our employees on how
to protect their product, and

02:19:36.790 --> 02:19:38.113
again, even the professionals
don't like attention.

02:19:39.516 --> 02:19:41.516
So we like to dedicate a lot of

02:19:41.951 --> 02:19:44.720
our training and attention of
our employees around those

02:19:44.887 --> 02:19:47.722
products and how to protect
them, and how to offer great

02:19:49.960 --> 02:19:51.928
customer service to our
customers and try to kind of

02:19:52.329 --> 02:19:53.963
deter once those things are
going on.

02:19:54.865 --> 02:19:57.366
So we spend a lot of time
around those products and

02:20:00.169 --> 02:20:03.500
protecting them and reporting
incidents around those
products.
The stores know how to

02:20:03.640 --> 02:20:05.640
recognize organized retail

02:20:07.344 --> 02:20:08.811
crime as opposed to
shoplifting.

02:20:10.800 --> 02:20:12.800
The report's up to us, and

02:20:13.984 --> 02:20:16.485
we've had pretty good success
as far as identifying who those

02:20:17.187 --> 02:20:19.855
bad actors are and the
organizations that they're
associated with.

02:20:20.957 --> 02:20:23.926
So customer service, product
protection.
Obviously, we invest in

02:20:24.293 --> 02:20:26.293
innovation and technology to

02:20:27.197 --> 02:20:29.197
try to help with those

02:20:29.199 --> 02:20:31.300
identifications or how to
identify and provide law

02:20:32.236 --> 02:20:33.936
enforcement any evidence that
they May need.

02:20:35.706 --> 02:20:37.706
But a lot of things that might

02:20:38.141 --> 02:20:40.442
help deter shoplifting, you
know?

02:20:41.344 --> 02:20:43.245
There's a lot of technology out
there, audible surveillance,

02:20:44.548 --> 02:20:47.183
and a lot of things that we
deploy to try to deter that

02:20:47.785 --> 02:20:49.785
activity at that level.

02:20:50.454 --> 02:20:52.454
So it all has minimal success.

02:20:55.258 --> 02:20:58.930
It has its success, but the
amount of products that these

02:20:58.294 --> 02:21:00.294
criminal organizations target

02:21:06.704 --> 02:21:08.704
are pretty wide, about 200

02:21:08.839 --> 02:21:10.839
SKUs, 200 different products.

02:21:11.208 --> 02:21:13.208
We can't lock all of our stuff

02:21:13.243 --> 02:21:15.243
up.

02:21:15.412 --> 02:21:17.980
We have to balance, so we
balance it with what the needs

02:21:20.500 --> 02:21:22.519
of our customers are with what
we need to protect.

02:21:23.154 --> 02:21:25.755
Supervisor Haney: mm-hmm,
mm-hmm.
The situation is awful and

02:21:25.856 --> 02:21:28.391
obviously unacceptable where
you have a store where people

02:21:29.293 --> 02:21:31.961
are constantly coming in and
taking things.

02:21:32.496 --> 02:21:34.496
It's hard to operate a store,

02:21:36.670 --> 02:21:38.702
it goes without saying, and so
I don't mean to gas that to say

02:21:39.804 --> 02:21:42.139
you should resolve it yourself.
You're obviously taking some

02:21:42.874 --> 02:21:44.874
actions, and as a city, we have

02:21:45.509 --> 02:21:47.509
a huge responsibility, as well.

02:21:47.778 --> 02:21:49.778
What -- what about, from a --

02:21:51.582 --> 02:21:53.784
you know, from a preventative
standpoint, you know?

02:21:55.920 --> 02:21:57.920
Do you see sometimes where

02:21:58.189 --> 02:22:00.189
folks are asking for, you know,

02:22:00.691 --> 02:22:02.726
sort of more policing or food
patrols or those kind of things

02:22:03.161 --> 02:22:05.795
around stores and such?
Do you see those kind of things

02:22:05.896 --> 02:22:07.896
making a difference or as far

02:22:08.165 --> 02:22:09.632
as how you're working with law
enforcement?

02:22:10.935 --> 02:22:12.935
Yes, yeah.

02:22:13.738 --> 02:22:15.739
And the -- and the police
department has been very

02:22:16.207 --> 02:22:18.207
responsive, and we've asked for

02:22:18.743 --> 02:22:20.743
police patrols, and we've

02:22:20.745 --> 02:22:22.745
gotten them, but again, that's

02:22:24.949 --> 02:22:26.949
really focused around the

02:22:29.755 --> 02:22:32.423
amateur shoplifter, you know?
Unfortunately, people that, you
no

02:22:33.625 --> 02:22:35.625
know, you have a need -- you

02:22:35.860 --> 02:22:37.860
know, like, in certain stores,

02:22:38.363 --> 02:22:40.798
there are large crowds gathered
around the store, on the

02:22:40.965 --> 02:22:42.965
sidewalk, and different parts

02:22:43.968 --> 02:22:46.538
of the store, and they'll come
and kind of clear those folks

02:22:46.538 --> 02:22:49.440
out and try to do some
different things to try to keep

02:22:50.175 --> 02:22:52.878
a much safer environment in and
around the store, and I think

02:22:52.878 --> 02:22:54.878
san francisco has done a great

02:22:58.850 --> 02:23:00.850
job of doing that for us, or at

02:23:00.919 --> 02:23:03.654
least trying to do that for us,
but that's going to only

02:23:03.989 --> 02:23:06.691
prevent the 15%.
That's not going to prevent the

02:23:08.260 --> 02:23:09.493
85% in the store that goes
undetected.

02:23:10.962 --> 02:23:13.960
Those guys don't appear to be
who they are, right?

02:23:14.650 --> 02:23:16.401
They don't -- you know, they're
making a lot of money, you

02:23:16.401 --> 02:23:19.370
know?
So -- so they usually --

02:23:20.390 --> 02:23:22.207
usually, they drive or have a
vehicle close by.

02:23:23.742 --> 02:23:25.776
You know, they dress
differently, they carry

02:23:27.312 --> 02:23:29.413
different bags, they perform
differently and act differently

02:23:30.282 --> 02:23:32.282
when they're inside the store.

02:23:33.185 --> 02:23:35.920
That's tough for a uniformed
patrol officer to detect,
right?

02:23:36.821 --> 02:23:39.124
It takes a certain eye, a
certain behavior that we have

02:23:39.291 --> 02:23:41.492
to recognize and then alert
that uniformed officer.

02:23:45.864 --> 02:23:47.864
So yeah, the response has been

02:23:55.107 --> 02:23:57.107
good from san francisco, but

02:23:57.443 --> 02:23:59.443
yeah, the core problem is the

02:24:00.412 --> 02:24:03.140
professionals that go
undetected that require

02:24:04.683 --> 02:24:06.985
significant investigation,
detective-level intervention,

02:24:10.923 --> 02:24:13.759
and a major enforcement action
to stop.
Supervisor Haney: makes

02:24:15.895 --> 02:24:18.764
sense, and focusing on the more
organized crime aspect and

02:24:19.232 --> 02:24:21.766
being able to collect the
investigation data and

02:24:22.568 --> 02:24:24.568
everything makes sense, and I'm

02:24:25.371 --> 02:24:27.371
sure others will say this, as

02:24:32.378 --> 02:24:34.378
well, you know.

02:24:34.681 --> 02:24:36.681
For the areas that I represent,

02:24:37.350 --> 02:24:40.118
stores like these are important
for access for residents, so it

02:24:42.154 --> 02:24:44.989
is important, and I appreciate
supervisor safai bringing this

02:24:45.291 --> 02:24:47.525
forward and our ability to have
a conversation about that, but

02:24:48.294 --> 02:24:50.294
I did just want to say that

02:24:50.363 --> 02:24:52.364
this is an important thing for
our neighborhoods.

02:24:52.465 --> 02:24:54.465
I represent south of market and

02:24:54.467 --> 02:24:56.467
the tenderloin, and obviously,

02:25:00.907 --> 02:25:03.275
we rely on C.V.S.S and I'm sure
walgreens and your competitors,

02:25:04.845 --> 02:25:06.845
as well, and being able to

02:25:07.800 --> 02:25:09.800
operate and being able to

02:25:09.820 --> 02:25:11.820
operate safely, and also, the

02:25:11.484 --> 02:25:13.552
safety of your employees is
incredibly important, and I'm

02:25:15.210 --> 02:25:17.589
sure we're going to talk about
them, as well, in part of this

02:25:20.260 --> 02:25:22.828
conversation, but I do thank
you for being here.
Yes, thank you.

02:25:23.163 --> 02:25:26.650
I appreciate it, and appreciate
the opportunity, and I'd love

02:25:26.133 --> 02:25:28.133
to come back and answer any

02:25:28.134 --> 02:25:30.536
questions you have.
I'm always available.

02:25:30.804 --> 02:25:32.905
Supervisor Safai: thank you,
supervisor haney.

02:25:34.874 --> 02:25:36.874
Next person we're going to call

02:25:37.143 --> 02:25:39.143
up -- thank you, Mr. Dugan --

02:25:39.178 --> 02:25:42.148
we're going to call up
walgreens executive vice

02:25:43.216 --> 02:25:45.451
President For california, jason
cunningham.
Jason, are you here?

02:25:48.880 --> 02:25:50.623
Yes, I am.
Supervisor Safai: you're up.
All right.

02:25:51.458 --> 02:25:53.458
If I could ask for the clerk to

02:25:57.640 --> 02:25:59.333
pull our slides up, as well?
Clerk: hang on just a
moment, Mr. Cunningham.

02:25:59.333 --> 02:26:01.333
Thank you.

02:26:10.510 --> 02:26:12.978
While you're doing that -- just
a second.
I have a small technical

02:26:27.461 --> 02:26:29.280
difficulty here.
All right.

02:26:29.796 --> 02:26:31.430
I think that got that scared
away.

02:26:31.865 --> 02:26:33.667
First, I'd like to say thank
you, Mr. Chair.

02:26:33.934 --> 02:26:36.135
Thank you, clerk, for getting
me set up there.

02:26:36.871 --> 02:26:38.571
I'd also like to thank the
board of supervisors,

02:26:39.673 --> 02:26:41.740
supervisor safai, for the
invite.

02:26:41.942 --> 02:26:43.943
Very excited to be here and
share and continue the

02:26:45.913 --> 02:26:47.913
conversation that we've been

02:26:51.218 --> 02:26:53.754
having with a variety of
leaders both with the

02:26:55.957 --> 02:26:57.357
supervisors and the mayor's
office.

02:26:58.225 --> 02:27:00.225
My presentation -- let me get

02:27:00.361 --> 02:27:02.361
my timer started here -- is

02:27:03.297 --> 02:27:05.599
going to focus on three areas.
A brief overview of san

02:27:05.599 --> 02:27:07.599
francisco.

02:27:07.735 --> 02:27:10.270
Second will be a comparison of
how our business compared to

02:27:10.738 --> 02:27:12.738
other major cities across the

02:27:13.207 --> 02:27:15.342
country, and then, the third
piece is what is walgreens

02:27:16.177 --> 02:27:18.177
specifically doing about it?

02:27:19.460 --> 02:27:21.281
So my name is jason cunningham.
I am the regional vice

02:27:21.682 --> 02:27:24.150
President For walgreens.
I oversee our operations in

02:27:24.419 --> 02:27:26.419
california and hawaii.

02:27:27.222 --> 02:27:29.690
I've been in this role for
starting my fifth year now, so

02:27:33.628 --> 02:27:35.628
I am based in california.

02:27:36.497 --> 02:27:38.497
So if we go to the next slide,

02:27:40.868 --> 02:27:42.868
I'll start in with -- a little

02:27:46.140 --> 02:27:48.609
bit about the walgreens
footprint in san francisco.

02:27:49.144 --> 02:27:50.577
Advance the slide, please.
All right.

02:27:56.184 --> 02:27:58.518
Thank you.
Well, this slide looks like

02:28:00.550 --> 02:28:02.550
it's not coming up on my end

02:28:02.291 --> 02:28:04.759
completely, but I'll just go
ahead and speak to what we have

02:28:05.860 --> 02:28:08.563
in walgreens, and we'll jump
in.
We have 53 locations in san

02:28:08.563 --> 02:28:10.732
francisco.
We've been in san francisco

02:28:10.732 --> 02:28:12.732
since 1937.

02:28:12.734 --> 02:28:14.734
Our original store, you can

02:28:15.300 --> 02:28:17.304
still visit the site, although
it's significantly different,

02:28:18.173 --> 02:28:20.173
located on powell street and

02:28:20.175 --> 02:28:22.175
union square.

02:28:24.446 --> 02:28:27.214
We have partnerships with some
of the most well known
organizations in the city, and

02:28:27.916 --> 02:28:29.884
our footprint has changed over
the last five years.

02:28:30.418 --> 02:28:33.387
Before I jump into that piece,
I'd like to talk about what

02:28:34.557 --> 02:28:36.958
supervisor safai was talking
about, the new san francisco

02:28:37.893 --> 02:28:39.327
kind of emerging out of
covid-19.

02:28:40.729 --> 02:28:42.729
Our 53 locations, all are

02:28:42.931 --> 02:28:44.298
providing covid immunizations
today.

02:28:45.400 --> 02:28:48.102
We do that pretty much on a
daily basis seven days a week.

02:28:48.470 --> 02:28:50.470
Happy to be part of the

02:28:50.538 --> 02:28:53.508
community and helping, you
know, san francisco, arguably,

02:28:56.178 --> 02:28:58.178
and maybe not even arguably,

02:29:00.182 --> 02:29:02.116
the most successful city in
vaccinating its population.

02:29:02.684 --> 02:29:04.684
I've got to imagine we're

02:29:07.222 --> 02:29:09.222
pushing close to 80%, and even

02:29:12.940 --> 02:29:14.940
today, I was looking at our

02:29:15.898 --> 02:29:17.898
news, with pfizer immunizing 12

02:29:21.300 --> 02:29:23.905
to 15 year olds, we've got
pfizer appointments booked, as
well.

02:29:25.540 --> 02:29:27.540
Over the past five years,

02:29:28.444 --> 02:29:29.878
walgreens footprint has
changed.

02:29:31.314 --> 02:29:33.815
Five years ago, we had 70
locations in san francisco, and

02:29:36.118 --> 02:29:38.520
it's an unpopular and difficult
decision to close a location,

02:29:40.556 --> 02:29:41.990
but we have closed 17
locations.

02:29:42.858 --> 02:29:45.394
Market conditions can account
for some of these closures, but

02:29:47.897 --> 02:29:49.731
the primary driver, especially
over the past couple of years

02:29:50.366 --> 02:29:52.634
has been the cost of doing
business in san francisco,

02:29:52.768 --> 02:29:54.768
specifically, left in my

02:29:55.371 --> 02:29:57.371
stores, and as my peer from

02:29:57.873 --> 02:30:00.675
C.V.S. Pointed out, it is the
organized retail crime that is

02:30:00.843 --> 02:30:02.912
a factor when deciding to close
those stores.
[Please stand by]

02:31:02.806 --> 02:31:05.107
And we originally put this slide
together.
At that time we were spending

02:31:05.876 --> 02:31:07.543
seven times the chain averaged
in san francisco.

02:31:09.946 --> 02:31:11.946
We have since invested in a

02:31:13.284 --> 02:31:16.252
variety of different areas, most
significantly the program, which

02:31:17.454 --> 02:31:18.955
is the san francisco uniformed
officer program.

02:31:21.525 --> 02:31:23.525
You see that our spin is 35

02:31:24.361 --> 02:31:26.261
times the chain average for our
stores in san francisco.

02:31:26.663 --> 02:31:28.663
I will call out with the

02:31:30.534 --> 02:31:32.301
program, has brought some
success.

02:31:33.604 --> 02:31:35.604
It is prohibitively expensive.

02:31:36.730 --> 02:31:38.574
A store has to have significant
amounts of loss to justify

02:31:39.376 --> 02:31:41.376
hiring a police officer, through

02:31:43.213 --> 02:31:45.748
the program.
There's other data on here that

02:31:46.718 --> 02:31:48.418
I'd be happy to speak to.
I think one of the questions

02:31:50.454 --> 02:31:52.689
that I heard, and I think
supervisor haney brought up,

02:31:54.925 --> 02:31:56.492
okay, well -- walgreens, you've
known about this.

02:31:57.561 --> 02:31:59.561
What are you doing about it

02:32:00.330 --> 02:32:01.631
from, you know, from an internal
piece.

02:32:05.370 --> 02:32:08.205
If we can go to the next slide.
So here's some of the things

02:32:09.874 --> 02:32:11.174
that, you know, that we are
doing.

02:32:12.410 --> 02:32:14.410
Really talks about the different

02:32:14.745 --> 02:32:17.647
measures that we've put in.
So we install locks on products.

02:32:18.515 --> 02:32:19.882
We put items behind the
counters.

02:32:20.851 --> 02:32:23.420
And to be very clear, this hurts
sales.
This is not what you want to do

02:32:24.880 --> 02:32:26.880
for the consumer.

02:32:26.591 --> 02:32:29.250
You make it more difficult for
the customer to get the product.

02:32:30.161 --> 02:32:31.461
But it is necessary to reducing
theft.

02:32:33.300 --> 02:32:35.300
We've also done things like

02:32:36.834 --> 02:32:39.168
bolting down register tills to
prevent thieves from taking the

02:32:40.205 --> 02:32:42.373
entire cash register till.
You know, you'll hear different

02:32:42.607 --> 02:32:44.607
things with locking cases,

02:32:45.910 --> 02:32:47.311
you'll see pieces with
plexiglass.

02:32:48.846 --> 02:32:50.846
We've put plexiglass around our

02:32:54.318 --> 02:32:57.870
checkout areas and our pharmacy
counters.
Not from a covid-19 perspective,

02:32:57.923 --> 02:33:00.491
but to keep people from jumping
over the counter and taking

02:33:01.393 --> 02:33:03.930
product and, you know, or
interacting with our team

02:33:03.728 --> 02:33:06.130
members in a way that would be
unsafe.

02:33:08.266 --> 02:33:10.266
There is a benefit with covid-19

02:33:12.360 --> 02:33:14.406
as well, but it is specifically
there to target that and put

02:33:14.406 --> 02:33:16.406
that prevention in.

02:33:17.750 --> 02:33:19.743
You also see a picture there of
a recent meeting we have.

02:33:23.581 --> 02:33:25.581
And in the previous topic around

02:33:25.817 --> 02:33:27.885
technology as supervisor haney
was talking about

02:33:28.486 --> 02:33:30.921
multi-disciplinary groups and
working and tieing into things

02:33:31.657 --> 02:33:34.291
we have done, especially in the
last 12 months or so.

02:33:35.427 --> 02:33:37.427
We've partnered with a group

02:33:37.462 --> 02:33:39.730
with specialty that we don't
necessarily do.

02:33:40.865 --> 02:33:42.233
The group is called alto
alliance.

02:33:43.701 --> 02:33:45.436
It does it ties in retailers, it
ties in the data.

02:33:46.304 --> 02:33:48.304
We have a group of toni that

02:33:50.109 --> 02:33:53.110
work with not only local law
enforcement, but also bring the

02:33:53.145 --> 02:33:55.413
prosecutors through the system,
the data that we're bringing in

02:33:55.681 --> 02:33:58.449
the store and bringing that
through.
I think the last reporting I saw

02:34:03.188 --> 02:34:05.356
on that, we have somewhere close
to 90 cases going through the

02:34:05.523 --> 02:34:07.523
prosecutor's office right now,

02:34:09.128 --> 02:34:10.595
really tied around organized
retail theft.

02:34:11.397 --> 02:34:13.632
I think the last piece and maybe
I'll bring up and pause for

02:34:13.632 --> 02:34:15.632
question.

02:34:21.440 --> 02:34:23.775
Keep an eye on my time here.
I know C.V.S. Was talking

02:34:23.775 --> 02:34:26.411
talk around
and downtown specifically.

02:34:26.846 --> 02:34:29.814
We monitor through data what's
happening in our stores.
We have a security operations

02:34:32.117 --> 02:34:34.385
center that oversees activities
happening in -- across the

02:34:36.188 --> 02:34:38.856
country and in our stores.
And two of the districts that we

02:34:39.858 --> 02:34:42.528
have, and I think districts --
you'll recognize the names in
san francisco.

02:34:43.963 --> 02:34:46.898
The castro district and the
mission district rank highest in
the company for those alerts in

02:34:49.468 --> 02:34:52.700
recent weeks.
Crime is the top reason for
those alerts.

02:34:55.207 --> 02:34:57.375
And the top 15 stores in the
company are in san francisco,

02:34:59.979 --> 02:35:01.979
with the alerts.

02:35:02.615 --> 02:35:04.615
Those alerts are criminal

02:35:05.318 --> 02:35:07.585
activity, theft and threats.
I covered a lot of information

02:35:07.920 --> 02:35:09.920
and I'm sure there's questions.

02:35:10.289 --> 02:35:13.570
So I just say thank you for this
time.
And I'll pause now and open it

02:35:16.830 --> 02:35:18.530
up to questions.
Commissioner Safai: thank

02:35:18.932 --> 02:35:20.699
you, jason.
Really appreciate that.

02:35:21.000 --> 02:35:23.000
A couple of questions I have

02:35:25.938 --> 02:35:28.373
similar to what we have for
C.V.S.
What percentage of your loss

02:35:30.743 --> 02:35:32.743
would you say is done by

02:35:33.112 --> 02:35:35.481
organized professional crime?
Yeah.

02:35:36.249 --> 02:35:38.217
If I look at it from a
percentage basis, and I heard

02:35:38.885 --> 02:35:41.720
that question, so I was thinking
about, you know, what this looks
like.

02:35:43.890 --> 02:35:46.424
We have benchmarking in our --
the backdoor strength is part of

02:35:47.260 --> 02:35:49.861
what we -- that's part of doing
retail.
That happens.
And it can.

02:35:50.129 --> 02:35:52.565
A variety of different ways.
So when I benchmark that and

02:35:53.767 --> 02:35:56.268
look at it, it's probably in
line with what C.V.S. Reported

02:35:56.536 --> 02:35:58.971
in there.
The difference when you see the

02:35:59.639 --> 02:36:01.639
amount of theft in san francisco

02:36:02.108 --> 02:36:04.108
versus some of our average

02:36:04.944 --> 02:36:06.944
stores in the company, that

02:36:07.380 --> 02:36:09.380
multiplier factor is really

02:36:09.817 --> 02:36:11.150
driven by the organized retail
crime.

02:36:12.753 --> 02:36:15.588
It is not the, you know,
unhoused citizen that's, you
know, getting something out of

02:36:15.889 --> 02:36:17.889
need or necessity.

02:36:17.958 --> 02:36:20.759
It's not, you know, the youth
coming in and taking candy.

02:36:24.300 --> 02:36:26.464
That's not driving the
exponential piece.

02:36:26.633 --> 02:36:29.101
My peer was talking around
organized retail crime.

02:36:30.137 --> 02:36:31.904
The ability to turn into cash
through the online marketplace.

02:36:32.272 --> 02:36:34.474
You know, amazon marketplace is
a big driver of that.
We know it.

02:36:34.474 --> 02:36:36.474
We have that.

02:36:37.477 --> 02:36:40.112
It's part of why we're working
federally on the inform act and

02:36:40.113 --> 02:36:42.948
supporting that to get reform at
the higher levels, to help get

02:36:43.918 --> 02:36:45.918
to the root causes, where it's

02:36:46.153 --> 02:36:48.721
not, you know, so financially
lucrative to, you know, pursue

02:36:56.229 --> 02:36:59.310
that activity.
Commissioner Safai: is
there something we could be

02:36:59.650 --> 02:37:01.650
doing differently here?

02:37:03.400 --> 02:37:05.400
One of the things I heard C.V.S.

02:37:06.474 --> 02:37:08.541
Say, Mr. Dugan, aggregating the
charges, since these are

02:37:10.440 --> 02:37:12.645
organized crime, if they're
hitting multiple stores in the
same day.

02:37:13.113 --> 02:37:15.748
I know you have cameras.
I'm sure you're probably

02:37:15.949 --> 02:37:17.949
catching that information.

02:37:18.151 --> 02:37:20.554
Do you take that documentable
information and present it to

02:37:21.489 --> 02:37:23.220
our police department and our
district attorney?

02:37:24.191 --> 02:37:26.194
And what has the response been
working with them?

02:37:31.799 --> 02:37:33.801
Yes, supervisor.
We felt we needed to do a better

02:37:33.801 --> 02:37:35.468
job of this.
We have the data.

02:37:36.270 --> 02:37:38.270
You know, our -- at the end of

02:37:39.306 --> 02:37:41.141
the day, we're running
drugstores, right.

02:37:42.343 --> 02:37:44.711
Our purpose is to champion the
health and well being of every

02:37:45.790 --> 02:37:47.780
community in america, not
necessarily trying to solve, you
know, these issues.

02:37:51.118 --> 02:37:53.252
So we had to go and look -- to
find different investments to
bring that.

02:37:53.454 --> 02:37:56.230
I feel great about aggregating
the data, the alto alliance

02:37:56.658 --> 02:37:58.492
partnership that I talked about.
We have tremendous response from

02:37:59.661 --> 02:38:01.895
the prosecutor's office, the
police department and

02:38:02.663 --> 02:38:05.980
aggregating that data, being
able to get that together.

02:38:05.466 --> 02:38:08.101
I don't think that, you know,
there's a specific -- I think

02:38:08.702 --> 02:38:11.504
it's really part of a piece
where the city, you know, have

02:38:11.940 --> 02:38:14.842
to look at where do we want to
put our resources and what is

02:38:15.377 --> 02:38:16.910
the, you know, effects of not
doing that.

02:38:18.213 --> 02:38:20.414
Does that mean supporting it?
I think things like community

02:38:21.316 --> 02:38:23.316
business districts.

02:38:40.235 --> 02:38:42.235
I like that.

02:38:42.503 --> 02:38:44.971
We can talk about what is the
consequence.
I go back a little bit further

02:38:46.107 --> 02:38:47.842
and think about if we had 70
stores in san francisco right

02:38:48.577 --> 02:38:50.577
now, like we did five years ago,

02:38:53.682 --> 02:38:55.682
we would have # -- 70 stores

02:38:57.519 --> 02:38:59.653
doing covid immunizations at
this point I don't think anyone

02:39:01.589 --> 02:39:03.859
thought putting that in, the
idea to impact health care in

02:39:03.859 --> 02:39:06.561
san francisco.
That's never the intention.

02:39:06.562 --> 02:39:08.796
We can see what the consequences
could look like.
Commissioner Safai: I mean,

02:39:09.131 --> 02:39:11.131
the reason I ask is because

02:39:11.567 --> 02:39:14.435
again you show -- see this is
something different from what we
met last summer.

02:39:14.870 --> 02:39:16.870
You know, this is the first time

02:39:17.239 --> 02:39:19.973
that I've heard that 85% of the
losses are around that -- are

02:39:20.208 --> 02:39:22.677
from organized crime.
So you can put a police officer

02:39:23.145 --> 02:39:25.460
out there, it's going to deter
some what.

02:39:26.482 --> 02:39:27.882
You can put a community
ambassador.

02:39:28.684 --> 02:39:31.850
You can put, you know, more
pressure on store staff.

02:39:32.254 --> 02:39:34.254
But at the end of the day, you

02:39:34.422 --> 02:39:36.422
know, it seems to me that if

02:39:38.930 --> 02:39:40.930
we're catching these folks at

02:39:41.530 --> 02:39:43.530
some point and they're doing,

02:39:43.665 --> 02:39:45.665
you know, what was estimated

02:39:48.937 --> 02:39:50.937
from dugan $30,000 in a day and

02:39:51.390 --> 02:39:53.207
they're a main cause there,
there's something different

02:39:54.509 --> 02:39:56.509
about san francisco than new

02:39:56.747 --> 02:39:58.747
york, chicago, L.A., you know,

02:39:58.848 --> 02:40:01.383
the other markets that you
identified.
And so that's what I'm trying to

02:40:01.383 --> 02:40:03.383
get to the bottom.

02:40:03.919 --> 02:40:05.787
Why is organize
ed crime targeting

02:40:05.988 --> 02:40:07.988
san francisco, versus those

02:40:08.623 --> 02:40:11.125
other places?
And if it means that individuals

02:40:14.430 --> 02:40:17.000
need to be charged differently,
it's not the threshold.

02:40:17.000 --> 02:40:18.900
The threshold is one incident at
one store.

02:40:20.200 --> 02:40:22.637
But they're doing thousands of
dollars over multiple stores.

02:40:23.539 --> 02:40:26.441
And you all have the
information, working with our
police department.

02:40:28.310 --> 02:40:30.578
We should be able to put a
department into this.

02:40:31.848 --> 02:40:34.450
This is not -- when my elderly
mother goes to the walgreens in

02:40:35.840 --> 02:40:37.753
our neighborhood, and half the
store is empty because you don't

02:40:39.880 --> 02:40:41.880
have those products or any of

02:40:41.290 --> 02:40:43.290
our constituents go to that

02:40:43.793 --> 02:40:46.940
store, I mean, it's not only
difficult to get to it, because

02:40:47.430 --> 02:40:49.564
it's locked up.
There aren't -- the products

02:40:56.906 --> 02:40:59.408
aren't there any more.
In a covid crisis, there's 17

02:41:01.711 --> 02:41:03.144
stores left that are not doing
vaccinations.

02:41:05.915 --> 02:41:08.384
So I just have to say, I will
ask you again, it seems as

02:41:08.785 --> 02:41:11.720
though we need to be doing
something differently in terms

02:41:11.988 --> 02:41:13.988
of aggregating the charges,

02:41:15.458 --> 02:41:17.458
getting the individuals.

02:41:19.950 --> 02:41:21.364
Because this is not the
opportunistic.
This is not the unhoused.

02:41:23.320 --> 02:41:25.601
This is not the person dealing
with extreme poverty or drugs.

02:41:27.971 --> 02:41:30.106
This is organized syndicates
that are doing millions of

02:41:30.106 --> 02:41:32.675
dollar.
Again this is a revelation to me
today.

02:41:33.476 --> 02:41:35.476
I had no idea that it was on

02:41:35.545 --> 02:41:38.313
that scale.
And appreciate what everyone is

02:41:38.381 --> 02:41:41.350
doing to break these up.
But it sounds like we're not

02:41:41.719 --> 02:41:43.719
doing enough, if we're still

02:41:45.155 --> 02:41:47.557
shutting down stores and we're
at the epicenter of organized

02:41:52.195 --> 02:41:54.195
retail theft in the country.

02:41:54.631 --> 02:41:56.631
I will echo, we're turning

02:41:56.666 --> 02:41:58.567
the data off to law enforcement.
That's not something we're

02:41:59.269 --> 02:42:00.637
sitting on and keeping to
ourselves.

02:42:01.372 --> 02:42:02.705
Commissioner Safai: okay.
Great.

02:42:04.808 --> 02:42:07.176
Well, you answered my questions.
Looks like supervisor haney has

02:42:07.844 --> 02:42:10.479
a question.
Supervisor haney.
Supervisor Haney: yeah.
Thank you.

02:42:11.715 --> 02:42:13.715
Thank you for those questions.

02:42:14.170 --> 02:42:16.170
Some of those are some I had.

02:42:20.891 --> 02:42:22.891
I was wondering about trends and

02:42:25.620 --> 02:42:27.620
kind of the growth of this, you

02:42:28.632 --> 02:42:30.632
know, 10, 12 of the stores that

02:42:31.670 --> 02:42:33.436
have the highest level of
shrinkage or loss in the country

02:42:35.390 --> 02:42:37.207
are here in san francisco.
Did I get that right?

02:42:38.142 --> 02:42:40.610
Or in the state?
In the state.

02:42:42.460 --> 02:42:43.346
Supervisor, I'll clarify
that.

02:42:44.481 --> 02:42:46.481
When I referenced that data on

02:42:47.170 --> 02:42:49.452
those top stores, they called in
incidents to our security
operations center.

02:42:50.721 --> 02:42:53.323
These are criminal activity that
we track and report in, threats

02:42:54.192 --> 02:42:56.192
made in stores.

02:42:58.429 --> 02:43:00.429
Not necessarily just, you know,

02:43:01.565 --> 02:43:03.266
actual theft/loss.
Supervisor Haney: got it.

02:43:05.135 --> 02:43:06.836
And do you have a sense of the
trends around this?

02:43:07.838 --> 02:43:10.400
I mean, has it been that way for
the last ten years?

02:43:10.508 --> 02:43:12.508
Did that just become the case in

02:43:12.910 --> 02:43:14.910
the last five, in the last two?

02:43:19.483 --> 02:43:21.184
And similar around the sort of
general loss or theft.

02:43:23.254 --> 02:43:24.587
Is it something that is more
recent?

02:43:28.260 --> 02:43:29.993
Has this been an issue in san
francisco for the last ten
years?

02:43:31.963 --> 02:43:34.798
I mean, this is obviously awful
and a huge problem that we need

02:43:34.999 --> 02:43:37.200
to address.
But this is a newer problem, a

02:43:39.690 --> 02:43:41.805
very new problem or sort of a
consistent problem that has been

02:43:43.542 --> 02:43:46.310
in san francisco for a number of
years?
Yeah.

02:43:48.460 --> 02:43:50.781
I've been -- since I've been in
california, we're going back

02:43:51.416 --> 02:43:53.416
about four year ago.

02:43:53.985 --> 02:43:56.254
Four years ago we had some
theft, but not at the

02:43:56.254 --> 02:43:59.890
exponential rate.
If you really look in the last

02:44:02.127 --> 02:44:04.295
36 months, when we look at our
internal projection and part of

02:44:04.829 --> 02:44:07.532
the reason why you see the
investment in the variety of

02:44:07.532 --> 02:44:09.532
different methods, we look out

02:44:11.200 --> 02:44:13.300
and see it's not sustainable,
you know, that's part of the

02:44:13.571 --> 02:44:15.571
reason on some of the closures.

02:44:16.341 --> 02:44:18.842
You can't -- sustainable, not a
way to do business, then that's

02:44:19.478 --> 02:44:20.811
when the tough decisions come
in.

02:44:21.546 --> 02:44:24.181
Really the last 36 months, you
go back and seeing the trends

02:44:25.384 --> 02:44:27.384
pick up in 2017.

02:44:27.385 --> 02:44:29.553
Really 2019 is when -- I saw it
really starting accelerating.

02:44:30.488 --> 02:44:32.923
And we've continued to see it
accelerate, you know, in 2020

02:44:35.226 --> 02:44:37.226
and even into 2021.

02:44:37.530 --> 02:44:39.530
Supervisor Haney: got it.

02:44:40.399 --> 02:44:42.399
And do you have data on that in

02:44:42.401 --> 02:44:44.401
the sense of where it's shown

02:44:45.370 --> 02:44:47.338
growth, those sort of things?
I think that would be helpful.

02:44:47.372 --> 02:44:49.306
I don't know if you can share in
a follow-up.

02:44:50.775 --> 02:44:52.775
Obviously I take your word that

02:44:52.844 --> 02:44:54.844
you've seen in your professional

02:44:56.415 --> 02:44:58.616
role the last 36 months.
I'm wondering how san francisco

02:44:58.617 --> 02:45:01.452
has compared?
Is it in the last 36 months

02:45:03.188 --> 02:45:05.188
you've seen a growth everywhere,

02:45:07.593 --> 02:45:09.694
but san francisco more so?
Or everywhere has been

02:45:09.694 --> 02:45:11.694
consistent and san francisco has

02:45:12.131 --> 02:45:14.131
really seen the growth.

02:45:15.000 --> 02:45:17.000
I don't -- I'm trying to

02:45:17.360 --> 02:45:19.337
understand the -- when this
started getting really bad and

02:45:20.139 --> 02:45:22.374
did it get bad across the state,
across the country.

02:45:22.374 --> 02:45:24.508
Sort of at the same time or
worse in the city?

02:45:24.709 --> 02:45:26.709
Or did it really get worse in

02:45:28.381 --> 02:45:30.682
the city in the last 36 months?
Yeah.

02:45:31.651 --> 02:45:34.119
And we had data.
There's some things that I
can't.

02:45:35.288 --> 02:45:37.288
We monitor all of those things,

02:45:38.451 --> 02:45:40.692
profitability, sales.
Those pieces.
Here's where I've seen it.
California has been an outlier

02:45:42.494 --> 02:45:44.494
to the rest of the country.

02:45:44.530 --> 02:45:47.990
San francisco has been an
outlier to california.
So it's a double piece.

02:45:48.467 --> 02:45:51.370
We're seeing it in new york city
somewhat as well.

02:45:51.904 --> 02:45:53.205
And, you know, on a day-to-day
basis.

02:45:54.730 --> 02:45:56.730
I work with my peers there.

02:45:56.943 --> 02:45:58.943
They've taken the similar steps

02:45:59.780 --> 02:46:01.212
around the amount -- like the
$950 per shoplifting.

02:46:04.840 --> 02:46:06.485
But really kind of post-prop 47
where california took a few

02:46:06.820 --> 02:46:09.154
years to become an outlier to
the company and san francisco an

02:46:10.356 --> 02:46:12.791
outlier on top of that.
Supervisor Haney: all
right.
Thank you again.

02:46:13.359 --> 02:46:15.359
And again I appreciate all the

02:46:15.528 --> 02:46:17.830
work that you're doing in the
cooperation with law enforcement

02:46:17.830 --> 02:46:20.980
and the district attorney.
And, you know, echo what has

02:46:21.267 --> 02:46:23.702
been said by others about the
real importance for us to put a

02:46:24.700 --> 02:46:26.700
stop for this.

02:46:27.306 --> 02:46:29.410
Because it really is -- as I
said, can't operate businesses

02:46:30.376 --> 02:46:32.376
in this kind of situation.

02:46:33.646 --> 02:46:36.414
You know the type of business
that you operate and basic
essential goods that you provide

02:46:36.916 --> 02:46:39.318
are really important for many of
our residents, including the

02:46:41.988 --> 02:46:43.456
ones I represent.
Thank you.

02:46:46.260 --> 02:46:48.661
Commissioner Safai: thanks,
supervisor haney.

02:46:48.661 --> 02:46:50.663
Supervisor stefani.
Supervisor Stefani: I have
a few questions in terms of the

02:46:50.663 --> 02:46:52.899
incidence.
We're talking about shoplifting

02:46:52.899 --> 02:46:54.499
at a certain level and things
like that.

02:46:55.368 --> 02:46:57.570
But I'm wondering if you're also
documenting the level of

02:46:58.739 --> 02:47:01.400
violence that is involved?
Because this is not just taking

02:47:02.576 --> 02:47:05.440
things off the shelves at times.
I just attempted to go to

02:47:06.312 --> 02:47:08.312
walgreens the other day with my

02:47:08.715 --> 02:47:10.715
11-year-old daughter in the

02:47:11.951 --> 02:47:13.951
evening, around 8:00 at lombard.

02:47:14.622 --> 02:47:17.560
And we couldn't enter the store
because the security guard had

02:47:18.158 --> 02:47:20.594
been pepper sprayed by someone
they tried to keep out, as

02:47:20.594 --> 02:47:22.561
someone they recognized as a
person who continued to come

02:47:23.630 --> 02:47:26.398
into the store and shoplift from
that store.

02:47:27.567 --> 02:47:30.169
The entire store had been pepper
sprayed.
There were employees still there

02:47:33.107 --> 02:47:35.575
coughing from the pepper spray.
That's not just an incident of

02:47:35.876 --> 02:47:38.678
shoplifting, but also an
incident involving violence and
assault.

02:47:39.513 --> 02:47:41.513
Also I've heard reports of

02:47:43.183 --> 02:47:45.418
customers trying to film people,
because they're so astounded at

02:47:47.200 --> 02:47:49.256
what is happening in the stores,
that they've been threatened by

02:47:51.525 --> 02:47:53.590
the person who is trying to
shoplift.

02:47:55.829 --> 02:47:58.665
Also I've heard stories of those
brandishing knives at your
employees.

02:47:59.333 --> 02:48:01.734
And I would like to know if you
have any information on the

02:48:01.969 --> 02:48:03.969
level of violence that are

02:48:05.773 --> 02:48:07.773
involved with some of these, not

02:48:07.842 --> 02:48:09.842
just purely shoplifting

02:48:10.845 --> 02:48:12.845
incidence, in my opinion.

02:48:13.113 --> 02:48:14.614
Supervisor stefani, thanks
for the question.

02:48:15.349 --> 02:48:17.349
I'm sorry for the experience you

02:48:18.752 --> 02:48:20.853
had at the store with your
daughter.
That's unfortunate just as I

02:48:20.888 --> 02:48:22.888
think, you know, for anyone

02:48:22.890 --> 02:48:25.525
regardless of who caused it or
what's looked for.

02:48:25.993 --> 02:48:28.628
We do track those information
and that type of thing.

02:48:28.730 --> 02:48:31.331
And I think there's a couple of
things that I will speak to.

02:48:31.332 --> 02:48:33.332
We train our team members.

02:48:33.934 --> 02:48:35.735
This is a shift over -- I've
been a greens for 23 years.

02:48:36.103 --> 02:48:38.103
I started out in the stores.

02:48:38.439 --> 02:48:39.739
I was a store manager working in
that.

02:48:42.243 --> 02:48:43.610
I was not in california at that
time.

02:48:44.279 --> 02:48:46.947
We've shifted over time, we've
had to evolve the way we treat

02:48:46.947 --> 02:48:49.783
our team members.
There was a day you confront a

02:48:50.284 --> 02:48:52.284
shoplifter and you would go and

02:48:52.286 --> 02:48:54.422
have a discussion and catch
someone past the point of

02:48:54.422 --> 02:48:57.190
entrance.
We don't do that any more.

02:48:58.360 --> 02:49:00.561
We invested in training our team
members, especially over the

02:49:00.595 --> 02:49:02.595
last couple of years.

02:49:03.698 --> 02:49:06.200
We've trained internal, for
public safety.

02:49:09.637 --> 02:49:12.239
It's -- it's a recipe for, you
know, something dangerous
happening.

02:49:13.341 --> 02:49:15.341
It is part of why we employ

02:49:15.677 --> 02:49:18.790
security guards and police
officers, as C.V.S. Mentioned,

02:49:21.249 --> 02:49:23.249
really around team member and

02:49:26.341 --> 02:49:29.222
customer safety.
If someone comes in and wants to
pepper spray someone, I don't
have a policy that initially
stops that from happening.
I think that's a piece where we

02:49:30.391 --> 02:49:32.692
also have to continue to report
to the law enforcement, both as

02:49:35.597 --> 02:49:37.597
businesses and also as citizens,

02:49:38.667 --> 02:49:40.670
as well as so those are
addressed.

02:49:41.903 --> 02:49:44.371
It's putting team members and
customers in harm's way.

02:49:44.639 --> 02:49:46.873
I think team member safety is
the reason why we've made the

02:49:46.975 --> 02:49:48.975
investment that we've made.

02:49:49.878 --> 02:49:51.878
You see that 35 times.

02:49:54.320 --> 02:49:56.684
There's definitely a loss piece
and business area that goes with
it.
Team member safety and customer
safety is the critical piece on

02:49:57.386 --> 02:50:00.154
that investment.
It's not cheap.
But you go through and look at

02:50:00.522 --> 02:50:02.723
it, you have the data, you know
it, you have to go and take in,

02:50:03.910 --> 02:50:05.126
you know, different actions and
align our own resources.

02:50:05.694 --> 02:50:07.361
That's also when you talk around
store closures.

02:50:09.532 --> 02:50:11.366
Look at it and say we can't
operate this store in the manner

02:50:12.468 --> 02:50:14.969
we want to run it and keep it
safe.
So that's where some of those

02:50:15.704 --> 02:50:17.772
decisions have happened as well.
And I don't know if I captured

02:50:18.373 --> 02:50:19.740
everything there on your
question.

02:50:23.545 --> 02:50:25.246
I'm happy to take a follow-up.
Supervisor Stefani: given

02:50:25.882 --> 02:50:28.516
the policies in place, that the
suspects are often long gone

02:50:29.351 --> 02:50:32.120
before the police arrive.
And, therefore, making it much

02:50:34.123 --> 02:50:35.990
more difficult for our officers
to apprehend those who are

02:50:36.391 --> 02:50:38.391
involved in these organized

02:50:38.994 --> 02:50:41.296
crime rings, that know how to
evade, because they now your

02:50:41.296 --> 02:50:43.197
policies.
They know how to leave in time

02:50:44.167 --> 02:50:46.167
before the police arrive, making

02:50:47.236 --> 02:50:49.672
it, thus, much more difficult
for them to be apprehended at a

02:50:49.672 --> 02:50:52.574
later date.
So, you know, I think that that

02:50:53.876 --> 02:50:56.311
-- I mean, I am not shocked that
these are organized crime rings.

02:50:56.311 --> 02:50:58.579
This is something that I have
known for a while.

02:50:59.248 --> 02:51:01.951
So I think that those that are
participating in these

02:51:01.951 --> 02:51:04.786
activities, those that are in
the crime rings that where you

02:51:05.221 --> 02:51:07.221
see all of the products ending

02:51:07.290 --> 02:51:09.724
up on amazon and ebay, which
is a whole another thing that

02:51:10.259 --> 02:51:12.227
needs to be taken care of.
They know what they're doing.

02:51:12.661 --> 02:51:15.463
And they know how to evade the
police and they know how to

02:51:16.665 --> 02:51:18.665
evade prosecution as well.

02:51:19.869 --> 02:51:21.236
So I thank you for trying your
best.

02:51:23.539 --> 02:51:25.941
And I look forward to more
presentations to see if there's

02:51:26.209 --> 02:51:28.209
any way possible to get a handle

02:51:31.480 --> 02:51:33.480
on this in san francisco.

02:51:36.219 --> 02:51:38.687
Thank you, supervisor
stefani.
Thank you, jason.

02:51:40.457 --> 02:51:43.158
Appreciate you coming,
continuing to be a partner in

02:51:47.297 --> 02:51:49.564
trying to work with us on this.
But sound like we have more work
to do here.

02:51:51.267 --> 02:51:52.667
So we will move on to the next
presenter.

02:51:54.438 --> 02:51:56.438
Next I'm going to call on rachel

02:51:57.273 --> 02:52:00.109
michelin, who represents
california retail association.

02:52:00.510 --> 02:52:02.510
And I know that she doesn't have

02:52:02.846 --> 02:52:04.880
a presentation.
But I know she'd like to make

02:52:05.315 --> 02:52:07.315
some comments, if she's -- are

02:52:18.228 --> 02:52:20.228
you still there, Miss Michelin?

02:52:23.232 --> 02:52:25.232
Rachel?

02:52:27.137 --> 02:52:29.972
Through the chair to member
-- guest safai, we see that

02:52:31.241 --> 02:52:33.409
rachel is connected to the call
and her microphone is unmuted.

02:52:35.879 --> 02:52:37.947
So we're ready to hear from her.
Commissioner Safai: okay.

02:52:45.890 --> 02:52:48.190
Rachel?
While we're waiting for her,

02:52:49.426 --> 02:52:51.426
I'll just say one of the other

02:52:51.428 --> 02:52:53.496
things besides aggregating
charges, sound like we need to

02:52:55.332 --> 02:52:57.332
reach out to amazon marketplace.

02:52:57.868 --> 02:52:59.868
Sounds like from the presenters

02:53:00.137 --> 02:53:02.137
here today, this is a big

02:53:02.139 --> 02:53:04.139
problem in terms of people's

02:53:04.875 --> 02:53:06.875
ability to steal items and then

02:53:08.212 --> 02:53:10.580
use marketplace to resell those
items.
So we certainly will be

02:53:12.315 --> 02:53:14.315
following up with them, see what

02:53:15.686 --> 02:53:18.588
can be done and if it's federal
issue, we'll certainly reach out

02:53:22.460 --> 02:53:24.460
to speaker pelosi's office,

02:53:26.397 --> 02:53:28.397
because that is,er, because this

02:53:28.666 --> 02:53:30.666
is a driver on the other end.

02:53:31.635 --> 02:53:33.635
Miss Michelin, are you there?

02:53:40.311 --> 02:53:42.120
Rachel?
Maybe her microphone is not

02:53:44.915 --> 02:53:47.417
working?
I think she just called our

02:53:48.219 --> 02:53:51.540
office to say that her
microphone is not working.

02:53:52.756 --> 02:53:54.157
Is there a call-in number,
Mr. Clerk?

02:53:54.825 --> 02:53:56.694
Clerk: that's right.
So on the individual invites

02:53:57.395 --> 02:54:00.197
that went out to today's
presenters, there is also a

02:54:01.766 --> 02:54:04.668
call-in number with a conference
number as well.
I'm not giving out that

02:54:05.236 --> 02:54:06.803
conference number on our live
meeting.

02:54:08.439 --> 02:54:10.439
But if Miss Michelin would

02:54:11.675 --> 02:54:13.710
caught her invite, she can find
the call-in number there.

02:54:15.800 --> 02:54:17.800
And we'll watch for her call.

02:54:18.216 --> 02:54:20.216
Commissioner Safai: okay.

02:54:20.218 --> 02:54:22.286
Maybe we'll skip down to our
government agencies.

02:54:23.187 --> 02:54:25.187
The next person we have, that is

02:54:25.356 --> 02:54:28.225
going to present, is from the
san francisco police department.

02:54:31.830 --> 02:54:33.932
I believe it's acting deputy
chief.
Are you here?

02:54:33.932 --> 02:54:35.266
Yes.
I am.

02:54:36.401 --> 02:54:38.401
And actually I think commander

02:54:38.803 --> 02:54:40.803
walsh will start the

02:54:42.807 --> 02:54:44.874
presentation.
Good afternoon.
So sorry.

02:54:46.844 --> 02:54:49.380
This is lily with sfpd.
Could you grant me access to

02:54:51.160 --> 02:54:52.750
share our presentation, please?
Yes.

02:54:56.655 --> 02:54:58.655
Thank you.

02:55:02.527 --> 02:55:04.228
Great.
Clerk: the access is

02:55:06.465 --> 02:55:09.200
updating.
Great.
Thank you.

02:55:21.779 --> 02:55:23.779
Give me one second, please.

02:55:23.849 --> 02:55:26.117
See if I can see it?
Can you all see the

02:55:28.320 --> 02:55:30.688
presentation?
Clerk: yes, we can.
Great.

02:55:37.429 --> 02:55:39.563
Thank you.
Good afternoon, supervisors.

02:55:41.000 --> 02:55:42.801
This is commander peter waller,
san francisco police department.

02:55:45.271 --> 02:55:47.271
I am the commander in field

02:55:48.140 --> 02:55:50.140
operations, which is patrol.

02:55:50.208 --> 02:55:52.208
I will be going over this

02:55:54.746 --> 02:55:56.614
presentation with act the acting
deaf

02:55:58.551 --> 02:56:00.180
act -- the acting deputy chief in
investigations.

02:56:00.987 --> 02:56:03.388
I'll lead in with what happens
on patrol.

02:56:05.357 --> 02:56:06.691
And some of the stats around
that.

02:56:08.593 --> 02:56:11.529
And then acting deputy chief
will talk about follow-up and
investigations.

02:56:13.599 --> 02:56:15.533
And how that moves forward.
Next slide, please.

02:56:16.269 --> 02:56:19.400
The computer didn't connect
to my audio.

02:56:21.140 --> 02:56:23.140
So obviously I believe some

02:56:24.310 --> 02:56:26.310
of the supervisors have mention

02:56:27.980 --> 02:56:30.848
mentioned this that in general,
taking away what some of the

02:56:31.784 --> 02:56:33.784
speakers from C.V.S. And

02:56:34.353 --> 02:56:36.889
walgreens said about tend being
present, where an officer is

02:56:40.420 --> 02:56:42.527
hired by those businesses, your
typical shoplifting in most

02:56:44.764 --> 02:56:46.197
cases simply works like every
other prime.

02:56:47.500 --> 02:56:49.500
When a business will go ahead

02:56:51.400 --> 02:56:52.838
and call in, patrol will arrive
and gather as much information

02:56:53.506 --> 02:56:55.506
as possible.

02:56:56.342 --> 02:56:58.744
One of the things that we do,
especially with businesses who

02:57:00.179 --> 02:57:02.948
tend to be a little bit more
tech-savvy and have more video,

02:57:05.117 --> 02:57:07.117
is try to get as much

02:57:07.253 --> 02:57:09.253
information from them

02:57:09.856 --> 02:57:12.910
immediately and post up photos
once the investigation again.

02:57:16.229 --> 02:57:19.197
I'll leave that to deputy chief
swanny.
We take an original police
report.

02:57:19.832 --> 02:57:21.832
We try to get as much of the

02:57:22.368 --> 02:57:25.103
information as we can, in
regards to how much or what

02:57:25.205 --> 02:57:27.205
items were taken.

02:57:29.242 --> 02:57:31.242
And again as you all know, that

02:57:32.112 --> 02:57:34.346
can help us versus am
misdemeanor which is not under

02:57:39.452 --> 02:57:42.200
900 $50 -- $950.
[Please stand by]

02:59:28.596 --> 02:59:30.596
The stores larger places such

02:59:32.267 --> 02:59:34.801
as wall greens and app 8 can't apple can't
afford that type so our best

02:59:38.172 --> 02:59:40.172
method of keeping awareness and

02:59:42.343 --> 02:59:44.944
preventative measures is to have
an active set of officers in

02:59:47.349 --> 02:59:48.949
patrol or on the beat which we
do.

02:59:54.756 --> 02:59:56.756
So, next slide.

02:59:59.627 --> 03:00:02.562
Here are some of our shoplifting
strategies.
Obviously as I mentioned, foot

03:00:03.665 --> 03:00:05.966
beat and commercial corridors,
consistent passing calls and I

03:00:08.336 --> 03:00:10.336
know this is off topic but we

03:00:11.439 --> 03:00:13.439
have been doing a lot of patrol

03:00:16.477 --> 03:00:18.477
at night in commercial corridors

03:00:18.580 --> 03:00:20.480
and everything from putting our
lights flashing through and

03:00:23.619 --> 03:00:26.587
we're taking all aspects of
theft there it's bug larry at

03:00:26.588 --> 03:00:28.588
night or the incidents in

03:00:30.292 --> 03:00:32.559
commercial corridors very
seriously.

03:00:35.897 --> 03:00:37.931
We use.
Sandra: data-driven policing.

03:00:38.901 --> 03:00:41.602
Known on areas of shoplifting.
Marked patrol vehicles parked

03:00:42.871 --> 03:00:44.871
outside some storefronts and

03:00:45.400 --> 03:00:46.440
then we've already touched on
10-b.

03:00:50.445 --> 03:00:52.880
I'm going to let you talk about
the investigative strategies but

03:00:57.386 --> 03:00:59.386
let me jump over to outreach we outreach.

03:00:59.421 --> 03:01:01.689
We have a strong district level
group of captains that meet with

03:01:02.758 --> 03:01:04.959
the merchants and their
associations and their larger

03:01:06.280 --> 03:01:08.280
retail so if you take the

03:01:09.665 --> 03:01:12.133
supervisor mar, captain has
excellent relationships with

03:01:15.805 --> 03:01:17.539
everybody from pops out on ter a
bell to stones town which is

03:01:21.210 --> 03:01:23.210
clearly a large retail star and

03:01:23.645 --> 03:01:25.645
we try to keep those

03:01:26.148 --> 03:01:28.816
partnerships and those data
exchanges together so that the

03:01:29.584 --> 03:01:31.584
captains of their stations know

03:01:33.589 --> 03:01:35.589
what is going on in their

03:01:35.725 --> 03:01:38.159
district and our safety walks
and not just station personnel

03:01:38.527 --> 03:01:40.527
and you see the I am flux of our

03:01:40.796 --> 03:01:42.796
community engagement and

03:01:45.100 --> 03:01:48.200
reaching out and we use a steady
by wing wall officers and
officers that know the community

03:01:48.438 --> 03:01:50.606
to get messages out because if
there's anything that we can do

03:02:01.500 --> 03:02:03.852
the best way to stop this, if
you stop is there's not a

03:02:09.659 --> 03:02:11.659
statistic to show it's not been

03:02:28.812 --> 03:02:30.812
stopped.

03:02:31.848 --> 03:02:33.248
That is I very costly
proposition.

03:02:35.510 --> 03:02:37.652
If it's a cost-benefit analysis
it's available to any business

03:02:38.870 --> 03:02:40.870
in san francisco.

03:02:41.259 --> 03:02:43.259
I'll go ahead and turn this part

03:02:43.894 --> 03:02:45.561
over to the investigation side.
Great.

03:02:47.464 --> 03:02:49.464
I just want to, I'm just going

03:02:51.735 --> 03:02:53.735
to interrupt for a second.

03:02:55.438 --> 03:02:58.390
Some of this presentation now
feels -- not because of nueces
county you

03:03:00.844 --> 03:03:03.245
anythingon your end but based on the
information that we're provided,

03:03:05.449 --> 03:03:07.616
about how 85% of the theft is by
organized crime.

03:03:10.587 --> 03:03:12.788
It seems to me like we should
spend conversation talking about

03:03:14.157 --> 03:03:16.893
that a little bit.
That requires more coordination

03:03:19.963 --> 03:03:21.797
between you and the stores and
police and the district attorney

03:03:22.533 --> 03:03:24.467
and what are we actually doing
to great up this organized

03:03:25.100 --> 03:03:27.836
crime, given the fact that it
seems, based on the ta advertise
ticks

03:03:30.173 --> 03:03:32.173
statisticspresented today, we are far

03:03:33.811 --> 03:03:36.179
ahead of any other place.
I understand for each passing

03:03:37.414 --> 03:03:39.414
calls and the other staff that

03:03:41.785 --> 03:03:43.785
is more important, it sounds

03:03:44.421 --> 03:03:47.122
like the opportunistic
shoplifter which is a smaller

03:03:47.657 --> 03:03:49.925
percentage of the shoplifting.
Certainly it's important and I

03:03:51.329 --> 03:03:53.863
think we're all working on those
strategies.
I've been asking for foot beats

03:03:55.666 --> 03:03:57.666
for the last four years and I

03:03:59.360 --> 03:04:01.360
haven't gotten them so, I would

03:04:02.706 --> 03:04:05.475
prefer to focus in on what your
strategy to break up this

03:04:05.809 --> 03:04:07.577
organized crime that is
happening in these stores that

03:04:10.181 --> 03:04:12.649
is impacting the entire city.
Yeah, absolutely.

03:04:12.917 --> 03:04:14.917
That's more on the investigative

03:04:15.286 --> 03:04:17.286
side so as stated, I'll use an

03:04:17.354 --> 03:04:19.856
example that was given.
If a individual walked into

03:04:21.992 --> 03:04:23.992
store a and took less than $950,

03:04:24.728 --> 03:04:26.728
even if they were going onto the

03:04:28.199 --> 03:04:30.199
next store, that single incident

03:04:30.368 --> 03:04:32.368
is still a petty theft.

03:04:34.338 --> 03:04:36.338
So, we used to have, again, in

03:04:37.875 --> 03:04:40.843
this -- I know that prop 47 gets
knocked but it's one of the
thought processes that needs to

03:04:42.847 --> 03:04:44.847
be really kind of maybe thought

03:04:45.617 --> 03:04:47.717
of as it goes to this organized
retail left

03:04:48.820 --> 03:04:50.820
theft.

03:04:51.522 --> 03:04:53.522
You can walk in, as described to

03:04:54.392 --> 03:04:56.927
a wall greens, a maceys,
whatever area you would like,

03:05:01.366 --> 03:05:04.235
and there is no burglary charge
like pre prop 47, if that amount

03:05:07.390 --> 03:05:10.340
is it under $950.
So if I walk into wallgreens and

03:05:10.841 --> 03:05:12.841
I'm going to steal $700 worth of

03:05:13.778 --> 03:05:15.778
items but I have a bag that has

03:05:17.480 --> 03:05:19.583
foil inside or other security
defeating mechanisms I've shown

03:05:21.219 --> 03:05:22.686
the intent, I'm going in there
to steal.

03:05:23.321 --> 03:05:25.321
Under prop 47, the change in the

03:05:25.590 --> 03:05:27.590
law does not come in until we

03:05:28.326 --> 03:05:30.996
reach that $950 mark.
So, investigations even at that

03:05:32.630 --> 03:05:33.963
level, would have to put
together that string.

03:05:35.134 --> 03:05:37.134
Again, I'll leave that to that.

03:05:43.641 --> 03:05:45.843
As you know, in that earlier cvs
presentation, that's a regional

03:05:45.843 --> 03:05:47.945
effort.
Crime May be focused in san

03:05:49.114 --> 03:05:52.820
francisco but it's definitely
regional.
I think that's probably a good

03:05:53.586 --> 03:05:55.586
segway to turnover to D.C. To

03:05:56.855 --> 03:05:58.855
how we go after this --

03:05:58.891 --> 03:06:00.891
before you do that, I just

03:06:01.293 --> 03:06:03.293
want to clarify.

03:06:03.561 --> 03:06:05.561
If someone does x amount in one

03:06:07.398 --> 03:06:09.398
store and the other store in one

03:06:09.835 --> 03:06:12.270
day, you can't aggregate that to
a larger amount and you have

03:06:14.907 --> 03:06:16.907
video evidence of it?

03:06:19.611 --> 03:06:22.246
Each one is a separate separate
victim.
I'll leave that if the D.A.

03:06:22.480 --> 03:06:24.581
Wants to correct me.
If you have the possession of

03:06:25.417 --> 03:06:28.180
all those items, could you go
felony possession of stolen

03:06:29.550 --> 03:06:31.623
property over $950 so if you
have two stores $1,000 each, now

03:06:33.250 --> 03:06:35.250
you are in possession of $2,000,

03:06:38.630 --> 03:06:40.630
I do know that you would have

03:06:40.933 --> 03:06:42.933
stolen property over $950 which

03:06:43.569 --> 03:06:45.303
is a felony.
Right.

03:06:45.805 --> 03:06:48.206
That was my point of
classification.

03:06:48.908 --> 03:06:50.908
Yeah, D.C. --

03:06:51.677 --> 03:06:53.677
good afternoon.

03:06:55.140 --> 03:06:57.582
So mine is acting deputy pointed
I oversee investigations and

03:06:59.952 --> 03:07:01.952
within investigations I have the

03:07:05.191 --> 03:07:07.527
burglary unit and it's basically
responsible for investigating

03:07:07.527 --> 03:07:09.528
shoplifting.
There's also a specialty within

03:07:13.933 --> 03:07:16.101
the units of all 19
investigators that we have 19

03:07:18.570 --> 03:07:20.338
general investigators that are
all trained in shoplifting and

03:07:21.740 --> 03:07:23.740
crimes related to retail theft

03:07:23.610 --> 03:07:25.610
and crimes related to organize

03:07:30.383 --> 03:07:32.617
retail theft and in addition to
that, we have two investigators

03:07:33.352 --> 03:07:35.352
whose full time it is to

03:07:36.255 --> 03:07:38.255
investigate organized retail

03:07:38.658 --> 03:07:40.658
theft and they work regionally

03:07:41.228 --> 03:07:43.228
and just to go into kind of an

03:07:44.297 --> 03:07:46.297
idea of what our investigations

03:07:47.533 --> 03:07:49.935
focus, we focus on the serious
repeat vile enter

03:07:52.438 --> 03:07:54.205
repeat offenders.
They're serious because they

03:07:54.775 --> 03:07:56.775
have multiple open cases and

03:07:57.770 --> 03:07:59.178
repeat offenders, they're
serious because they've endured

03:07:59.579 --> 03:08:01.579
someone in this store and I can

03:08:07.860 --> 03:08:08.920
talk a little bit about how that
goes into different crimes which

03:08:12.770 --> 03:08:14.770
is handled by our investigative

03:08:14.128 --> 03:08:16.128
units or they are violent.

03:08:17.397 --> 03:08:19.397
So, on the organized retail

03:08:19.766 --> 03:08:21.133
front, what kind of outreach we
do.

03:08:22.302 --> 03:08:25.170
So these two specialized
members, they're both sergeant.

03:08:26.720 --> 03:08:28.720
They do outreach with the store.

03:08:28.408 --> 03:08:30.208
They do educations with the
different stores.

03:08:31.311 --> 03:08:34.800
They actually monitor the
different stores and have

03:08:35.482 --> 03:08:37.482
regular meetings with some of

03:08:38.619 --> 03:08:40.152
their security personnel,
managers.

03:08:41.855 --> 03:08:43.956
They work with district
stations.
The captains of the district

03:08:44.557 --> 03:08:46.825
stations and some of the
investigators that are assigned

03:08:47.961 --> 03:08:49.961
to different stations.

03:08:52.933 --> 03:08:54.300
They do lock for aggregate crime
patterns.

03:08:55.335 --> 03:08:57.335
They work with a company under

03:08:58.380 --> 03:09:00.380
wall greens, they've worked with

03:09:00.173 --> 03:09:02.675
the alliance but even outside of
that, they'll take multiple

03:09:04.144 --> 03:09:07.130
cases in different locations and
look for the same person

03:09:07.248 --> 03:09:09.248
committing the crime, they'll

03:09:09.683 --> 03:09:11.683
look for data and it takes hours

03:09:12.219 --> 03:09:15.154
and hours of watching the video
and getting the police reports

03:09:15.689 --> 03:09:17.689
together, looking at the history

03:09:18.258 --> 03:09:20.258
of the individuals, and putting

03:09:22.130 --> 03:09:24.300
a case together and bringing it
to the district attorney.

03:09:25.666 --> 03:09:27.666
We actually have a specific

03:09:27.835 --> 03:09:29.835
meeting with the district

03:09:30.370 --> 03:09:32.370
attorney that we meet with to go

03:09:32.606 --> 03:09:34.606
over just retail theft and then

03:09:34.808 --> 03:09:36.808
on another level, organized

03:09:37.244 --> 03:09:39.244
retail theft and in addition

03:09:39.245 --> 03:09:41.245
that, they are also members of

03:09:42.250 --> 03:09:44.250
the california organized retail

03:09:44.752 --> 03:09:47.187
crime association which looks at
all california retail theft and

03:09:48.489 --> 03:09:50.489
they meet regularly with them to

03:09:51.759 --> 03:09:54.460
look for patterns and a lot of
our stuff is connected to L.A.

03:09:55.262 --> 03:09:57.262
Outside the area and some of it

03:09:57.965 --> 03:10:00.934
outside the country.
They work with the security not

03:10:02.904 --> 03:10:05.380
just at the corporate level but
each individual store and they

03:10:06.574 --> 03:10:08.574
troy to come up with ways that

03:10:08.809 --> 03:10:11.544
the store can physically change
the environment to troy to

03:10:15.160 --> 03:10:17.160
reduce crime and they work with

03:10:17.419 --> 03:10:19.887
security that is hired by the
store and go over protocol of

03:10:19.887 --> 03:10:21.887
best practices and the other

03:10:22.123 --> 03:10:24.123
thing they do is they try to get

03:10:25.960 --> 03:10:27.960
video from these different

03:10:29.463 --> 03:10:31.631
stores than in once they get
patterns, they separate those

03:10:32.200 --> 03:10:34.869
cases into organized retail
theft.
So the one thing I wanted to

03:10:39.307 --> 03:10:41.307
talk about, I know listening to

03:10:41.976 --> 03:10:44.144
cvs, waltgroans, Mr. Cunningham
and duke and they're looking at

03:10:48.149 --> 03:10:50.818
the total loss as a profit loss
and they are is a segment of

03:10:52.154 --> 03:10:54.690
organized retail theft that's
associated with that and the

03:10:54.690 --> 03:10:56.690
thing that police department

03:10:57.125 --> 03:10:59.726
also has an obligation is for
general public safety and

03:11:01.997 --> 03:11:04.531
communities so we do look at the
individuals that are committing

03:11:05.800 --> 03:11:07.800
the crimes and we focus on the

03:11:08.837 --> 03:11:10.837
repeat offenders.

03:11:11.740 --> 03:11:13.740
They have multiple open cases

03:11:14.109 --> 03:11:16.109
with not just shoplifting, their

03:11:18.646 --> 03:11:20.646
committing auto burglary,

03:11:22.350 --> 03:11:24.718
residential and street
robberies.
Wove had members within the

03:11:25.870 --> 03:11:27.957
store staff that have been
stabbed, attacked, pepper

03:11:27.957 --> 03:11:30.524
sprayed, so those are the kind
of things that they're looking

03:11:32.610 --> 03:11:34.610
at not all of that is organized

03:12:03.426 --> 03:12:05.160
retail theft so those are what
types of call for service and

03:12:05.527 --> 03:12:07.527
times of call for survey so we

03:12:07.596 --> 03:12:09.596
can relay that to patrol this is

03:12:09.665 --> 03:12:11.665
what we're seeing and pattern

03:12:12.334 --> 03:12:14.680
wise this is where foot beat
officers need to be because

03:12:22.645 --> 03:12:25.447
that's what we're seeing and --
do you have statistics or are

03:12:26.150 --> 03:12:28.150
you just reading that to us?

03:12:28.851 --> 03:12:30.752
I can go into it in slide 4.
Let's go to slide 4.

03:12:31.620 --> 03:12:33.620
Let's go to the statistics,

03:12:45.401 --> 03:12:47.401
that will be helpful.

03:12:48.137 --> 03:12:50.905
Right now we're looking and
since you'll see in 2018-2019 as

03:12:53.710 --> 03:12:55.710
far as the arrest we've made

03:12:57.647 --> 03:12:59.647
2,449 arrests over the three

03:13:06.856 --> 03:13:09.624
years and we have a law that
helps us aggregate.

03:13:09.926 --> 03:13:11.926
Repeat shoplifting offenders

03:13:14.163 --> 03:13:16.163
that are committing this in

03:13:16.466 --> 03:13:19.235
multiple stores and ex see thing
that over the multiple stores.

03:13:19.235 --> 03:13:21.235
What law is that?

03:13:25.942 --> 03:13:27.942
409.4 of the personal code.

03:13:29.413 --> 03:13:31.413
It's under ab10-65 and supposed

03:13:31.515 --> 03:13:33.515
to sunset and it's currently

03:13:36.686 --> 03:13:38.686
extended from January 2021 to

03:13:41.524 --> 03:13:44.260
July of 2021 and we work closely
ex our retail task force works

03:13:53.103 --> 03:13:55.103
with the state and we have a

03:13:55.739 --> 03:13:58.607
team that addresses the high
level and rehave in our

03:14:01.444 --> 03:14:03.444
investigators that sit with

03:14:07.284 --> 03:14:09.318
their teams for high-level
people taking this product.

03:14:09.653 --> 03:14:11.653
We've recovered millions of

03:14:15.725 --> 03:14:17.725
dollars of products including a

03:14:18.695 --> 03:14:20.695
semi truck of stolen proper

03:14:22.133 --> 03:14:23.966
stores in union squares and cvs,
wallgreens and then if we can go

03:14:24.635 --> 03:14:26.635
to the next slide, that can give

03:14:38.749 --> 03:14:40.749
you an idea of the trend.

03:14:43.287 --> 03:14:45.287
Before the pandemic, you will

03:14:52.290 --> 03:14:53.729
see it so between that March,
it's slowing down and then it

03:15:00.771 --> 03:15:03.600
stopped for a little.
It was lower and starting to

03:15:03.600 --> 03:15:05.600
trend back up again.

03:15:19.223 --> 03:15:21.658
The one trend we are seeing is
if they're stopped by security

03:15:22.360 --> 03:15:24.360
or store person and it escalates

03:15:25.763 --> 03:15:27.763
and it becomes a robbery and

03:15:32.670 --> 03:15:34.471
I'll go into what that is in a
second.

03:15:35.139 --> 03:15:37.841
When it's basically a shop
lifting that is elevated by use

03:15:38.743 --> 03:15:40.743
of force or fear.

03:15:42.947 --> 03:15:45.548
It's actually based on a 1983
case that occurred.

03:15:46.217 --> 03:15:48.217
What that then does it makes it

03:15:54.659 --> 03:15:56.659
a violent crime and we charge

03:15:58.960 --> 03:15:59.429
them with felony robbery
section.

03:16:07.605 --> 03:16:10.407
We see a lot of repeat is
offenders.
They have a guy that's been out

03:16:12.711 --> 03:16:14.711
on pa role, 202 open

03:16:14.913 --> 03:16:17.281
2020 open cases and
he has been charged several
times.

03:16:18.749 --> 03:16:20.749
He has been charged under the

03:16:25.524 --> 03:16:27.524
prc as parole and currently he

03:16:27.926 --> 03:16:29.226
has throw or our fourth case in
2021.

03:16:32.197 --> 03:16:34.197
He is still out and he has open

03:16:35.734 --> 03:16:37.734
cases and we rarely see them

03:16:37.969 --> 03:16:40.139
going to state prison like they
were supposed to go under prc

03:16:40.139 --> 03:16:42.139
acts.

03:16:43.542 --> 03:16:45.542
Why is that?

03:16:49.147 --> 03:16:51.147
I don't and I think a lot of

03:16:52.117 --> 03:16:54.952
it is because of the pandemic, a
lot of the jails were

03:16:55.487 --> 03:16:57.487
prioritized for just very

03:16:57.723 --> 03:16:59.723
violent offenders.

03:17:01.560 --> 03:17:03.560
I think that's part of it and I

03:17:04.597 --> 03:17:06.597
just think just part of it is in

03:17:22.681 --> 03:17:24.480
the totality of so they take
priority.

03:17:24.850 --> 03:17:26.850
What is prcs again?

03:17:29.721 --> 03:17:32.489
So it's post community row
leaf and it's supervisor re

03:17:33.760 --> 03:17:35.760
lease what it did is it takes

03:17:37.960 --> 03:17:39.960
someone who is sentenced to

03:17:39.832 --> 03:17:41.832
state prison instead of sending

03:17:42.100 --> 03:17:44.535
him to state prison they
released him to the community on

03:17:46.380 --> 03:17:48.380
patrol but they're now the

03:17:49.509 --> 03:17:51.276
responsibility of the county and
adult probation.

03:17:52.450 --> 03:17:54.450
We have adult probation

03:17:55.481 --> 03:17:57.480
coming up.
Anything else?

03:17:59.485 --> 03:18:00.785
I have a question, deputy
chief.

03:18:02.388 --> 03:18:04.388
The slides around the trends

03:18:05.124 --> 03:18:06.691
around shoplifting over the last
three years.

03:18:09.562 --> 03:18:11.562
I think the prior slides shows

03:18:13.233 --> 03:18:15.233
2018, 2019, 2020.

03:18:15.768 --> 03:18:17.768
So basically it looks like there

03:18:18.700 --> 03:18:20.700
was a significant decline in

03:18:25.812 --> 03:18:28.181
incidents in 2020 and then if I
look at the bars there was a

03:18:28.181 --> 03:18:30.649
decline in the percentage of
this and that resulted in

03:18:42.929 --> 03:18:44.597
arrests in 2020.
There was a further decline

03:18:45.310 --> 03:18:47.310
compared to 2020 in accidents?

03:18:50.804 --> 03:18:53.706
Ok.
If you have further slides, even

03:18:55.441 --> 03:18:57.441
though there's a decline and

03:18:57.644 --> 03:18:59.344
we've seen a decline in
shoplifting incidents which

03:19:01.682 --> 03:19:03.682
seems the staff seems to do a

03:19:04.384 --> 03:19:06.384
little story that was portrayed

03:19:11.257 --> 03:19:13.425
and described by cvs and wall
wallgreens that there is the

03:19:17.231 --> 03:19:19.331
types of incidents have changed.
We've heard from

03:19:21.568 --> 03:19:23.568
investigators and officers that

03:19:24.504 --> 03:19:26.504
a pretty significant number of

03:19:28.675 --> 03:19:30.675
it is not reported especially

03:19:35.516 --> 03:19:37.516
the lower level we're not just

03:19:39.860 --> 03:19:41.860
auking about wall greens and all

03:19:45.726 --> 03:19:48.427
kinds of businesses so yao have
a slide because the data was

03:19:54.368 --> 03:19:56.803
pulled so these robberies not
reflected in this but we're

03:20:00.274 --> 03:20:02.274
seeing a decline that it's

03:20:05.879 --> 03:20:08.414
trending up and in so that
usually where so that's not

03:20:12.853 --> 03:20:14.621
reflected in the slide.
That's about what I'm hearing

03:20:15.656 --> 03:20:17.656
from my investigators and a lot

03:20:17.725 --> 03:20:20.627
of my and the cases are pickupel
together and one of the cases

03:20:24.231 --> 03:20:26.231
we're looking at the person

03:20:26.568 --> 03:20:27.935
had -- they committed 15
robberies.

03:20:28.703 --> 03:20:30.703
They were all bundled into one.

03:20:32.273 --> 03:20:34.274
They were all wallgreens
pharmacies in our city and the

03:20:34.709 --> 03:20:36.709
person got probation and two

03:20:38.379 --> 03:20:40.379
months later the person gets

03:20:42.349 --> 03:20:44.349
another charge for robbing

03:20:46.870 --> 03:20:48.755
someone at bart.
He gets adult, young adult court

03:20:51.192 --> 03:20:53.192
and then he gets probation and

03:20:56.230 --> 03:20:58.365
he has been released from
custody since then.

03:20:59.333 --> 03:21:01.333
These are the robbery cases and

03:21:02.604 --> 03:21:04.305
we'll take priority on and then
organized staff.

03:21:07.542 --> 03:21:09.343
We've had successes with the
district attorney also we have a

03:21:11.713 --> 03:21:13.713
list of frequent offenders that

03:21:14.882 --> 03:21:16.882
will take to them on burglary on

03:21:17.840 --> 03:21:19.840
residential burglary but we also

03:21:19.288 --> 03:21:21.822
have them for organized retail
thefts where we'll take this and

03:21:23.558 --> 03:21:25.558
say hey, this person is involved

03:21:26.294 --> 03:21:28.294
in these number of cases and we

03:21:28.863 --> 03:21:30.863
show connections with this group

03:21:32.367 --> 03:21:34.434
or that group and some of these
groups are gangs within the city

03:21:35.536 --> 03:21:37.536
and some of them are from

03:21:41.377 --> 03:21:43.377
outside, either oakland, san --

03:22:17.579 --> 03:22:19.579
go back to that slide.

03:22:20.149 --> 03:22:22.717
Everybody thinks habitual and
all kinds of and that's not just

03:22:26.210 --> 03:22:28.210
the shoplifting they're doing.

03:22:29.158 --> 03:22:30.825
They're telling me that is a
high percentage.

03:22:33.950 --> 03:22:35.950
So when it says shoplifting

03:22:40.569 --> 03:22:42.569
incidents district these

03:22:50.880 --> 03:22:53.748
arrests.
I was having a few more

03:22:53.949 --> 03:22:56.718
questions, I'm sorry, supervisor
mar.
I think I'm good.

03:22:58.530 --> 03:23:00.654
It looks like supervisor stefani
is in the cue for questions.

03:23:02.224 --> 03:23:05.930
Ok, yeah.
I'll come back.

03:23:06.729 --> 03:23:09.364
I just wanted to make sure that
you guys, it would be good to

03:23:10.600 --> 03:23:13.201
see how many arrests were made
related to shoplifting and theft

03:23:13.502 --> 03:23:15.502
and how many related to

03:23:18.307 --> 03:23:19.674
organized crime and repeat
offenders.

03:23:20.309 --> 03:23:22.811
We can come back to that.
Supervisor stefani.
Thank you.

03:23:26.816 --> 03:23:28.750
I just have a question for
deputy chief.

03:23:29.652 --> 03:23:31.753
With regard to repeat offenders
have been individual has picked

03:23:32.855 --> 03:23:34.855
it up for theft and that

03:23:35.157 --> 03:23:38.920
individual is on parole or
probation, are you keeping track

03:23:41.310 --> 03:23:43.233
whether or not that individual
is charged or received new

03:23:43.233 --> 03:23:45.233
charges or whether or not

03:23:46.350 --> 03:23:47.703
they're just referred to patrol
or whether or not they're

03:23:48.237 --> 03:23:50.237
referred to probation to have

03:23:51.674 --> 03:23:53.674
their probation revoked.

03:23:53.676 --> 03:23:55.760
Is anyone keeping track of those
statistics?

03:23:56.480 --> 03:23:58.480
My retail left will probably

03:23:58.749 --> 03:24:00.749
be better able to answer that.

03:24:02.519 --> 03:24:04.519
I can tell you that a lot of the

03:24:04.954 --> 03:24:06.954
people they're making up have

03:24:07.890 --> 03:24:10.250
stayed orders and they're and
they're on probation and just by

03:24:10.960 --> 03:24:13.762
our conversations I had a
detailed conversation with them

03:24:15.132 --> 03:24:17.132
recently to see what patterns

03:24:18.702 --> 03:24:21.670
they were seeing and from both
from the organized and just the

03:24:22.706 --> 03:24:25.340
general population and commit
something of these violations.

03:24:26.242 --> 03:24:28.242
And also, just the feedback from

03:24:29.479 --> 03:24:31.479
the store is like want to know

03:24:34.885 --> 03:24:36.885
what union square, what the

03:24:37.487 --> 03:24:39.956
different corporate and?
Of the ving mom and pop stores

03:24:43.126 --> 03:24:45.126
and the smaller businesses like

03:24:45.795 --> 03:24:48.530
what are they hearing from them
because they have community
meetings also.

03:24:49.300 --> 03:24:51.300
The main thing I hear is also

03:24:51.669 --> 03:24:53.669
that some of the stores, they

03:24:53.670 --> 03:24:56.720
have really hard timekeeping
employees employed because they

03:24:58.742 --> 03:25:00.742
feel unsafe.

03:25:05.916 --> 03:25:07.916
[Please stand by]

03:26:55.394 --> 03:26:57.394
Like what happens down the

03:27:12.945 --> 03:27:14.945
road, if it's being disbound to

03:27:15.613 --> 03:27:17.613
a some of them are committing

03:27:18.683 --> 03:27:21.418
other crimes so when you think
of organized retail, it's just

03:27:22.320 --> 03:27:24.320
a group of people that know

03:27:25.156 --> 03:27:27.326
each other and they plan retail
theft and they're very

03:27:27.326 --> 03:27:29.326
sophisticated.

03:27:31.897 --> 03:27:33.897
They bring in stolen cars, they

03:27:41.139 --> 03:27:44.740
change the plates and they'll
go get a store.
We've had success with the
stores.

03:27:44.543 --> 03:27:46.543
Many times they know who some

03:27:46.679 --> 03:27:48.679
of these people are, they'll

03:27:50.115 --> 03:27:52.115
call us ahead of time we'll

03:27:54.620 --> 03:27:56.620
track them to other locations

03:27:59.458 --> 03:28:02.280
in the bay area.
We'll track them and do cases
on them.

03:28:02.280 --> 03:28:04.429
Thank you.
I don't really know what to say

03:28:08.670 --> 03:28:10.670
in terms of, I mean, I'll

03:28:15.841 --> 03:28:18.676
withhold my comments at this
point.
Thank you supervisor
stefani.

03:28:20.279 --> 03:28:22.279
I just want to see if you guys

03:28:23.490 --> 03:28:25.490
have statistics on the number

03:28:25.618 --> 03:28:27.452
of people that have been
arrested related to this type

03:28:28.187 --> 03:28:30.187
of shoplifting and how many of

03:28:31.123 --> 03:28:33.825
those are repeat offender.
If you don't have that today,

03:28:35.394 --> 03:28:37.394
you can follow up with us.

03:28:38.264 --> 03:28:40.832
We have adult and juvenile
probation.
So is there something else you

03:28:46.338 --> 03:28:48.338
want to wrap up with.

03:28:49.608 --> 03:28:51.608
Thank you, deputy chief.

03:28:51.744 --> 03:28:53.744
So just quickly, the slide

03:28:54.281 --> 03:28:56.348
that's in front of you is from
2019 and 2020.

03:28:57.216 --> 03:28:59.618
Obviously, you can tell that
with major timelines of san

03:29:01.187 --> 03:29:03.455
francisco being closed to
retail and other things.

03:29:05.758 --> 03:29:07.758
And just so we are clear, what

03:29:07.893 --> 03:29:10.294
we are able to gather are
basically camera stores,

03:29:12.899 --> 03:29:15.435
department stores, drug stores.
Grocery stores, liquor stores,

03:29:15.435 --> 03:29:18.237
and supermarkets.
So if you have a business that

03:29:19.406 --> 03:29:21.740
falls out of that or listed in
the police report because it

03:29:22.174 --> 03:29:24.174
doesn't fall into one of the

03:29:24.310 --> 03:29:27.145
major categories, that May not
be captured in this slide.

03:29:28.949 --> 03:29:31.417
As you can see, I'll just use
the central district because it

03:29:33.353 --> 03:29:35.287
has union square, so it's easy
to end to notice.

03:29:38.224 --> 03:29:40.224
I mean, that's a huge drop

03:29:40.627 --> 03:29:42.627
between 2019 and 2020 for

03:29:42.695 --> 03:29:45.430
shoplifting incidents for those
districts.
So this was just to kind of

03:29:46.299 --> 03:29:48.299
highlight that, you know,

03:29:48.736 --> 03:29:51.637
obviously there has been a
significant drop in most of the

03:29:52.839 --> 03:29:54.240
areas with the exception of the
three.

03:29:56.476 --> 03:29:58.476
You can see northern, mission,

03:30:02.148 --> 03:30:04.517
and angleside.
Next slide.

03:30:06.420 --> 03:30:08.788
And then, lastly, this is
incidents and events just for

03:30:12.250 --> 03:30:13.459
the year 2020 for each
district.

03:30:15.762 --> 03:30:17.762
And, again, just for that

03:30:18.640 --> 03:30:20.799
single year based on the stats.
Again, as you can see, those

03:30:21.469 --> 03:30:24.437
numbers going back, I'll just
use central because it's the
largest.

03:30:26.173 --> 03:30:28.173
One of the things to note

03:30:28.175 --> 03:30:30.175
depending on where an incident

03:30:31.411 --> 03:30:33.514
does happen, obviously, some
areas have security versus

03:30:33.514 --> 03:30:35.514
other areas.

03:30:36.950 --> 03:30:39.686
For instance, if you took the
westfield mall, although not

03:30:39.987 --> 03:30:41.987
completely open during 2020,

03:30:44.658 --> 03:30:46.658
they have a lot of security

03:30:47.528 --> 03:30:49.528
that either detains or stops

03:30:49.830 --> 03:30:51.830
which also assists in arrests.

03:30:52.165 --> 03:30:54.165
They have much better video

03:30:54.268 --> 03:30:56.970
systems compared to like
japantown.
So like when we see or

03:30:57.738 --> 03:31:00.730
investigators see some of our
officers on the street who are

03:31:00.441 --> 03:31:02.441
familiar with people, they're

03:31:04.578 --> 03:31:07.113
able to match up a lot of these
incidents based on either

03:31:08.582 --> 03:31:11.517
vehicles, photos of video of
the actual crimes and also

03:31:11.818 --> 03:31:13.818
obviously with the help of

03:31:17.292 --> 03:31:19.326
security from some of these
areas.

03:31:20.194 --> 03:31:22.194
Then, that next slide, I think

03:31:24.131 --> 03:31:25.632
we've taken a lot of your
questions.

03:31:27.680 --> 03:31:29.680
We're happy to answer anymore

03:31:30.806 --> 03:31:33.240
in regards to that as it
affects not only the patrol

03:31:36.611 --> 03:31:38.611
side, but the investigative

03:31:40.480 --> 03:31:42.482
side if there's anymore?
No.
Thank you, commander.

03:31:42.850 --> 03:31:45.752
We did see the number of
arrests.
I would like to see the number

03:31:48.991 --> 03:31:50.991
of repeat offenders I'd like to

03:31:54.596 --> 03:31:56.596
see how many of those are

03:31:56.631 --> 03:31:58.631
related to organized crimes.

03:31:59.133 --> 03:32:01.133
We're going to move to

03:32:01.969 --> 03:32:03.969
Mr. David campos from the

03:32:06.141 --> 03:32:08.141
district attorney's office.

03:32:10.779 --> 03:32:13.280
Thank you.
Mr. Campos.

03:32:14.449 --> 03:32:16.449
Thank you very much,

03:32:17.180 --> 03:32:19.180
supervisor stefani, char mar,

03:32:21.255 --> 03:32:23.792
vice chair stefani, supervisor
haney, chief of staff for the

03:32:23.792 --> 03:32:26.694
san francisco district
attorney's office.

03:32:32.467 --> 03:32:34.467
I have from our staff a kayla

03:32:35.570 --> 03:32:37.570
rebenowits who is going to run

03:32:37.639 --> 03:32:39.639
the slides so we can give her

03:32:42.678 --> 03:32:44.212
access and she can share the
presentation.

03:32:49.518 --> 03:32:50.951
Mr. Benowitz already has the
access.

03:32:52.888 --> 03:32:54.888
Great.

03:32:54.890 --> 03:32:57.391
So Mckayla, go ahead.
We are grateful that we're

03:33:00.463 --> 03:33:03.231
having this hearing, this
discussion.
I think it's really important

03:33:03.532 --> 03:33:05.532
for the citizens of san

03:33:05.868 --> 03:33:07.868
francisco to hear about what's

03:33:08.700 --> 03:33:10.505
happening and the work that's
being done and we're especially

03:33:11.173 --> 03:33:13.708
proud of the relationship and
the partnership that we have

03:33:13.708 --> 03:33:15.708
with the police department and

03:33:18.347 --> 03:33:20.347
with a number of the players

03:33:20.750 --> 03:33:22.750
that you heard from today who

03:33:23.953 --> 03:33:25.953
were all working very closely

03:33:28.560 --> 03:33:29.924
to address what's happening in
the city.

03:33:32.160 --> 03:33:34.764
I'm going to begin with the
next slide which is chair's
information which we received

03:33:34.764 --> 03:33:36.264
from the san francisco police
department.

03:33:38.835 --> 03:33:40.201
So if we can go to slide number
two.

03:33:42.505 --> 03:33:44.505
And if I can just real

03:33:46.709 --> 03:33:48.576
quickly jump in, if we can
change the display settings for

03:33:49.110 --> 03:33:50.712
the slides to full screen.
Okay.

03:33:52.115 --> 03:33:53.982
So Mckayla, if we can do that.
Sorry.

03:33:57.653 --> 03:33:59.956
It's showing full screen on my
computer.
It's been corrected on our

03:33:59.956 --> 03:34:02.624
end.
Thank you.
Okay.

03:34:04.427 --> 03:34:06.427
Wonderful and, what I note is

03:34:07.620 --> 03:34:09.620
that obviously when this kind

03:34:09.332 --> 03:34:12.234
of theft happens, you feel that
there has been an increase in

03:34:12.936 --> 03:34:14.936
the city.

03:34:16.390 --> 03:34:18.390
The reality is with that as

03:34:18.274 --> 03:34:20.274
noted, the number that the

03:34:23.145 --> 03:34:25.947
police department has on
shoplifting and petty theft

03:34:27.551 --> 03:34:30.519
show a decrease about 1/3
decrease in the number of

03:34:30.854 --> 03:34:33.356
incidents that have been
reported.
Whether or not that's actually

03:34:33.356 --> 03:34:35.356
a reflection of what's

03:34:37.593 --> 03:34:39.593
happening out there, it's not

03:34:41.798 --> 03:34:44.333
entirely clear, but we wanted
to note that to you.

03:34:44.501 --> 03:34:47.302
The one thing that's important
to provide in terms of context

03:34:47.804 --> 03:34:50.372
and we know we worked closely
with the police department to

03:34:50.707 --> 03:34:52.707
make sure that there are

03:34:52.776 --> 03:34:54.776
arrests, the number of arrests

03:34:55.712 --> 03:34:58.447
actually, you know, identifying
a suspect is really critical

03:34:59.882 --> 03:35:02.652
for us to be able to do the
work.
And, unfortunately, here, as

03:35:05.622 --> 03:35:07.622
you can look at the numbers in

03:35:09.659 --> 03:35:11.659
the blue, only about 7% of

03:35:12.429 --> 03:35:14.429
petty theft incidents actually

03:35:16.232 --> 03:35:18.232
result in an arrest.

03:35:21.138 --> 03:35:23.138
So, for us we have a situation

03:35:24.975 --> 03:35:26.975
that most of these cases don't

03:35:27.611 --> 03:35:30.246
end up on our desk, if you will
and, of course, with covid,

03:35:33.250 --> 03:35:35.217
there are challenged that come
with arresting individuals and

03:35:35.586 --> 03:35:38.354
one of the things that we are
doing to work with the police

03:35:39.220 --> 03:35:41.220
department and our business

03:35:42.793 --> 03:35:44.793
partners on that front is to

03:35:44.928 --> 03:35:46.928
identify those frequent fliers,

03:35:50.534 --> 03:35:52.534
if you will and that's

03:35:52.602 --> 03:35:54.602
something that has been very

03:35:56.240 --> 03:35:58.908
useful especially since we
created the community liaison

03:36:01.245 --> 03:36:03.245
that designs a team of

03:36:04.140 --> 03:36:06.417
prosecutors and staff to each
supervisor district and we're

03:36:06.417 --> 03:36:09.285
finding that community liaison
team works with the businesses,

03:36:10.821 --> 03:36:12.656
works with the police
department to identify those

03:36:14.325 --> 03:36:16.325
frequent fliers, if you will

03:36:16.427 --> 03:36:18.796
and, in fact, has worked to
make arrests in some of those

03:36:18.796 --> 03:36:20.796
cases.

03:36:22.967 --> 03:36:24.967
If we can go to the next slide.

03:36:25.969 --> 03:36:27.969
And, again, this shows the

03:36:28.673 --> 03:36:30.673
trend in, you know, what we saw

03:36:31.809 --> 03:36:33.809
in the prior slide that has

03:36:35.246 --> 03:36:37.447
been a decline in the number of
arrests that have been

03:36:42.219 --> 03:36:44.219
percented to our office and the

03:36:45.189 --> 03:36:47.189
two trends, its blue one

03:36:47.292 --> 03:36:49.292
basically our cases where petty

03:36:50.295 --> 03:36:53.197
theft is the most serious
charge and as supervisor

03:36:53.765 --> 03:36:55.765
stefani noted, you know, there

03:36:57.401 --> 03:36:59.869
are other things that go when
petty theft occurs including

03:37:01.538 --> 03:37:03.538
violence and so you can see in

03:37:05.243 --> 03:37:07.411
the orange the cases where
there are other kinds of crimes

03:37:09.614 --> 03:37:11.614
or incidents that occur.

03:37:13.218 --> 03:37:15.919
If we can go to the next slide.
And, this really goes to the

03:37:20.158 --> 03:37:22.158
crux of what I think has been

03:37:26.364 --> 03:37:28.732
discussed here today that even
though we only see a small

03:37:29.500 --> 03:37:31.168
number of cases in terms of
petty theft.

03:37:34.500 --> 03:37:36.500
What we have tried to focus or

03:37:36.107 --> 03:37:38.107
work on, supervisors is to

03:37:38.444 --> 03:37:41.790
figure out how we address the
organized crime and the

03:37:41.980 --> 03:37:44.482
networks that are behind the
petty theft that is happening

03:37:45.350 --> 03:37:48.119
in the city.
And this is a team-based

03:37:51.560 --> 03:37:53.857
approach that we have put
together that includes

03:37:55.360 --> 03:37:57.360
prosecutors in our office, that

03:37:58.497 --> 03:38:00.298
includes crime analysts and
also investigators.

03:38:01.767 --> 03:38:03.634
By investigators, we obviously
mean police department

03:38:05.170 --> 03:38:07.571
investigators, but also our own
investigators in the district

03:38:08.600 --> 03:38:10.600
attorney's office.

03:38:10.341 --> 03:38:12.142
Normally, arrest warrants are
issued by the police

03:38:12.477 --> 03:38:14.477
department, but as we have seen

03:38:15.548 --> 03:38:18.116
with a number of cases in I
think the wallgreens

03:38:18.283 --> 03:38:20.651
representative noted that there
are dozens of investigations

03:38:24.356 --> 03:38:26.356
that we are right now have

03:38:27.993 --> 03:38:29.993
undertaken in conjunction with

03:38:30.610 --> 03:38:32.610
the police department and the

03:38:32.640 --> 03:38:34.532
business partners and those
investigations and those cases

03:38:36.836 --> 03:38:38.269
are the result of this team
effort.

03:38:46.912 --> 03:38:48.912
If we can go to the next slide.

03:38:50.149 --> 03:38:52.149
You look at in terms of your

03:38:52.785 --> 03:38:54.719
strategic hot spots, but it's
very neighborhood specific and

03:38:56.550 --> 03:38:58.550
one of the benefits of having

03:38:58.724 --> 03:39:00.724
community liaisons is that it

03:39:00.826 --> 03:39:02.794
allows us to go in depth in a
granular way about what's

03:39:03.495 --> 03:39:05.495
happening in every one of the

03:39:05.798 --> 03:39:08.267
stores and I'll take wallgreens
as an example.

03:39:09.101 --> 03:39:11.101
As the wallgreens

03:39:11.237 --> 03:39:13.237
representative noted, they

03:39:19.344 --> 03:39:22.147
hired a consultant to shis
assist in
their efforts.

03:39:25.518 --> 03:39:27.319
We review cases and engage in
data mining to see if we see

03:39:28.521 --> 03:39:30.521
trends in some of the incidents

03:39:32.892 --> 03:39:34.892
that have occurred throughout

03:39:36.261 --> 03:39:38.261
different stores in the city,

03:39:38.697 --> 03:39:41.300
we also look at in terms of
identifying suspects, we look

03:39:42.469 --> 03:39:44.469
at social media, we look at

03:39:44.771 --> 03:39:47.239
phone records and so a lot of
different investigative work

03:39:51.678 --> 03:39:54.646
and tools are used to identify
the people of interest in a
given case.

03:39:57.918 --> 03:39:59.918
If we can go to the next slide

03:40:01.521 --> 03:40:03.355
and so one case study that I
think has been used and it's

03:40:04.991 --> 03:40:06.991
essentially the model that we

03:40:10.663 --> 03:40:13.231
follow is that we having
identified key players that are

03:40:13.933 --> 03:40:15.933
targeted retail and, in this

03:40:16.737 --> 03:40:18.904
case, it's the organized retail
incident where we focused in

03:40:20.674 --> 03:40:22.674
the last couple of years on

03:40:23.777 --> 03:40:26.512
individuals that were targeting
high-end retail and what we saw

03:40:27.914 --> 03:40:30.282
in different stores is that
this theft in these areas, in

03:40:31.618 --> 03:40:33.618
these stores, these high end

03:40:34.421 --> 03:40:36.421
stores, the rate of theft was

03:40:36.490 --> 03:40:38.490
actually increasing if we can

03:40:39.920 --> 03:40:42.610
go to the next slide.
So we used different tools, as

03:40:45.832 --> 03:40:47.967
I noted, we worked closely with
the police department.

03:40:50.404 --> 03:40:52.404
We used strategies where we

03:40:52.940 --> 03:40:54.407
look at where incidents are
happening.

03:40:56.310 --> 03:40:58.310
A lot of times these

03:41:00.314 --> 03:41:02.616
individuals use social network
tools to communicate with each

03:41:02.616 --> 03:41:04.616
other.

03:41:04.684 --> 03:41:06.684
We also partner with other

03:41:07.521 --> 03:41:09.522
agencies and I think you saw in
the presentation from cbs some

03:41:11.492 --> 03:41:13.492
of the arrests that were made

03:41:19.767 --> 03:41:21.767
under george gascon and also

03:41:22.402 --> 03:41:24.838
chasa budine has been the same
strategy that's guided this
work.

03:41:24.838 --> 03:41:27.708
Next slide.
That's just some of the stories

03:41:27.708 --> 03:41:29.708
that we dealt with.

03:41:30.211 --> 03:41:32.846
And, as you can see, this isn't
something that's just specific
to san francisco.

03:41:33.781 --> 03:41:35.781
What's happening with these

03:41:36.160 --> 03:41:38.160
cases is actually a national

03:41:40.621 --> 03:41:42.621
problem and they're actually

03:41:43.824 --> 03:41:45.625
regional trends that show that
many of these individuals are

03:41:47.829 --> 03:41:49.963
actually coordinating their
work.
Next slide.

03:41:52.400 --> 03:41:54.401
In that particular case, as you
can see, there were a number of

03:41:55.536 --> 03:41:57.300
incident reports that we've
reviewed.

03:41:58.105 --> 03:42:00.105
We interviewed a number of

03:42:00.275 --> 03:42:02.275
witnesses and the one tool that

03:42:03.812 --> 03:42:06.246
we are using which has been a
limited tool because of covid

03:42:06.848 --> 03:42:09.449
is the grand jury which can
serve as an investigative tool

03:42:10.918 --> 03:42:12.519
for purposes of getting an
indictment.

03:42:14.210 --> 03:42:16.210
We are right now awaiting for

03:42:19.600 --> 03:42:21.563
the courts to impanel a new
grand jury which we hope can be

03:42:21.563 --> 03:42:23.563
a useful tool with respect to

03:42:27.135 --> 03:42:29.135
the cases that are pending.

03:42:29.904 --> 03:42:31.904
And this is the final slide.

03:42:34.242 --> 03:42:36.677
Something that supervisor safai
noted is these charges.

03:42:37.446 --> 03:42:39.780
We are mindful, supervisor, in
every one of these cases what

03:42:41.160 --> 03:42:43.317
the limitations are, whether
it's because of pop 47 or

03:42:46.154 --> 03:42:49.220
something else and we are
actually strategically figuring

03:42:49.691 --> 03:42:52.392
out the best way to approach a
case.
I don't really want to get into

03:42:53.862 --> 03:42:55.862
the specifics of a case, but I

03:42:56.231 --> 03:42:58.665
will tell you that there was a
recent set of robberies

03:43:00.635 --> 03:43:02.635
involving scooters in the city

03:43:03.238 --> 03:43:05.238
and county of san francisco and

03:43:05.506 --> 03:43:07.506
we worked with the police

03:43:09.277 --> 03:43:11.479
department, with our own
investigators to eventually

03:43:12.314 --> 03:43:14.314
make an arrest in that case.

03:43:14.416 --> 03:43:16.416
And, again, that was an example

03:43:17.319 --> 03:43:19.353
where you had an individual
that had been engaged in the

03:43:19.921 --> 03:43:21.921
theft of different units.

03:43:22.123 --> 03:43:24.123
If you focused only on one

03:43:24.192 --> 03:43:26.192
unit, that wouldn't meet the

03:43:27.461 --> 03:43:30.980
threshold, but if you actually
aggregated the theft, it gave

03:43:30.366 --> 03:43:32.367
you more leverage in terms of
what you can charge.

03:43:32.935 --> 03:43:34.935
So that's where we are.

03:43:35.370 --> 03:43:37.370
We very proud of this work.

03:43:41.743 --> 03:43:44.645
I think that we are I think at
this point working on multiple
investigations.

03:43:45.114 --> 03:43:47.782
I think it's fair to say there
are dozens of investigations

03:43:49.351 --> 03:43:51.351
and they're all focusing on

03:43:51.420 --> 03:43:54.222
organized crime and, you know,
I think they mentioned 85% of

03:43:54.657 --> 03:43:56.657
their loss comes from that kind
of activity.

03:43:56.892 --> 03:43:59.393
We're not sure if that's the
right number, but we know that

03:44:00.429 --> 03:44:02.429
the people that we need to

03:44:03.399 --> 03:44:05.399
prioritize are the people that

03:44:06.369 --> 03:44:08.369
are essentially making a living

03:44:08.671 --> 03:44:10.605
doing this and that are
targeting these stores and

03:44:11.173 --> 03:44:13.173
we're proud that we have taken

03:44:14.677 --> 03:44:16.677
the time to work with companies

03:44:17.846 --> 03:44:19.846
like wallgreens using their

03:44:22.785 --> 03:44:24.785
partners like alto to go into

03:44:32.328 --> 03:44:35.263
these stores and interview
witnesses and I'm sorry to hear

03:44:36.310 --> 03:44:37.965
about the incident with
supervisor stefani.

03:44:38.201 --> 03:44:40.569
And we would be more than happy
to follow up on that case.

03:44:41.671 --> 03:44:43.671
You know, we want to send a

03:44:43.806 --> 03:44:46.410
very clear message that we're
taking this seriously and I'm

03:44:46.742 --> 03:44:48.742
proud of the work that we're

03:44:48.844 --> 03:44:50.745
doing to make sure that, you
know, we target these

03:44:51.113 --> 03:44:53.449
individuals in the same way
that they're targeting this

03:44:53.449 --> 03:44:55.950
industry.
So I'll leave it at that and

03:45:05.127 --> 03:45:07.127
happy to take your questions.

03:45:07.196 --> 03:45:09.397
Supervisor, I think you're
muted.
Supervisor Safai: okay.

03:45:10.266 --> 03:45:12.266
I just had this great speech

03:45:15.238 --> 03:45:17.238
and it got muted.

03:45:18.174 --> 03:45:20.174
I don't know if I'm supposed to

03:45:21.244 --> 03:45:23.244
call you supervisor campos, I'm

03:45:23.946 --> 03:45:25.514
glad you worked in the part on
organized crime.

03:45:26.616 --> 03:45:28.616
My question is and I didn't see

03:45:29.850 --> 03:45:31.850
that, maybe I missed it in the

03:45:31.155 --> 03:45:33.155
slides, how many arrests have

03:45:39.629 --> 03:45:41.629
been made related to repeat how

03:45:42.298 --> 03:45:44.399
many have been prougt and how
many cases have been prosecuted

03:45:46.102 --> 03:45:48.102
in the last two years.

03:45:48.172 --> 03:45:50.172
I know we've seen a dip because

03:45:56.880 --> 03:45:58.880
of covid in terms of some types

03:46:01.184 --> 03:46:03.719
of and then the number of
wallgreens shutting down has

03:46:05.156 --> 03:46:08.240
just been shocking and so just
want to hear from you all and

03:46:09.593 --> 03:46:12.495
I'm glad to hear you're working
in partnership and you're
continuing some of the work

03:46:12.529 --> 03:46:14.529
that was done prior over the

03:46:15.650 --> 03:46:17.650
last couple of years, but I

03:46:19.169 --> 03:46:21.700
just, can you give us a better
picture of how many people have

03:46:21.205 --> 03:46:23.205
been prosecuted and how you've

03:46:23.808 --> 03:46:26.509
been able to use the aggregated
arrests to bring these people
down.

03:46:30.140 --> 03:46:32.140
I know you showed the map of

03:46:32.349 --> 03:46:34.350
the united states where this is
happening.

03:46:35.180 --> 03:46:37.653
Or when walgreens shows
chicago, new york, san

03:46:38.588 --> 03:46:41.124
francisco, and L.A. And we're
an outlier, something's

03:46:41.292 --> 03:46:43.292
different about here and we

03:46:44.128 --> 03:46:46.128
need to figure out a way to get

03:46:46.764 --> 03:46:48.932
to the bottom of it and can't
just be prop 47 because L.A.

03:46:49.366 --> 03:46:50.767
Has to deal with the same
thing.

03:46:52.836 --> 03:46:54.836
I think I can tell you that

03:46:54.972 --> 03:46:57.106
we have dozens of cases that
are ongoing right now.

03:46:58.443 --> 03:47:00.443
I can come back to you and give

03:47:01.179 --> 03:47:03.179
you a more specific number and

03:47:15.793 --> 03:47:17.261
what number involves repeat
offenders.

03:47:19.330 --> 03:47:21.330
In stores, it's in fact some of

03:47:26.804 --> 03:47:28.804
the same players and the one

03:47:29.907 --> 03:47:32.408
thing that I think we have
recognized is the sense of

03:47:33.345 --> 03:47:35.679
frustration that many workers
have and this is something that

03:47:35.814 --> 03:47:37.915
our prosecutors and our
investigators have reported to

03:47:39.484 --> 03:47:41.584
me as they have gone to these
stores to investigate people,

03:47:43.354 --> 03:47:45.354
you know, often times, they

03:47:45.723 --> 03:47:48.558
feel why report it because
nothing has happened before and

03:47:50.696 --> 03:47:53.630
as frustrating as that is, the
reality is the only way we're

03:47:54.833 --> 03:47:57.467
going to make an arrest is, in
fact, it is reported and so you

03:47:58.469 --> 03:48:00.838
have to take the time to make
sure that people understand

03:48:01.906 --> 03:48:03.906
that we're taking it seriously

03:48:04.676 --> 03:48:06.877
and that's one of the benefits
of having our community liaison

03:48:07.446 --> 03:48:09.446
program is that we're trying to

03:48:10.982 --> 03:48:13.585
do that in ere one of the
eleven teams and every district

03:48:13.585 --> 03:48:15.853
supervisor because every
district even though it has

03:48:19.900 --> 03:48:21.825
some of the same challenges,
the situation might be a little
different and the players might

03:48:22.927 --> 03:48:25.397
be different and often times it
takes having that personal
relationship with the police

03:48:25.397 --> 03:48:27.399
department, with the district
attorney for people to come

03:48:27.399 --> 03:48:30.267
forward.
So, before I call on

03:48:31.436 --> 03:48:33.436
supervisor stefani, I'll just

03:48:33.839 --> 03:48:35.673
say the police just shows
statistics on the number of

03:48:38.209 --> 03:48:40.678
arrests related to this type of
crime.
It would be good to know from

03:48:42.448 --> 03:48:45.160
those arrests what the outcomes
were.

03:48:46.151 --> 03:48:48.151
Probation, so on and so forth

03:48:49.955 --> 03:48:51.789
because, again, supervisor
stefani might of known this in

03:48:52.124 --> 03:48:54.925
her background, but I'm
absolutely shocked to hear that

03:48:56.494 --> 03:48:58.996
85% based on their estimates
are organized crimes.

03:49:00.232 --> 03:49:02.734
That to me says it takes a much
more coordinated effort between

03:49:06.171 --> 03:49:08.171
the police, the district

03:49:08.240 --> 03:49:10.576
attorney and potentially adult
probation who's also going to

03:49:10.576 --> 03:49:13.110
speak here today because we
have to figure out a way to

03:49:13.712 --> 03:49:15.712
break this up.

03:49:15.881 --> 03:49:17.881
And I too have witnessed it in

03:49:20.519 --> 03:49:22.320
my own store, you know, 15
juveniles came with garbage

03:49:23.923 --> 03:49:25.757
bags and one stood outside and
within two minutes, they're all

03:49:30.629 --> 03:49:32.965
walking out with stuff in their
hands robbing with impunity and

03:49:32.965 --> 03:49:35.166
this is something that's
happening over and over again.

03:49:35.935 --> 03:49:38.236
It would be good to know how
many people were arrested and

03:49:41.389 --> 03:49:43.642
then we're going to follow up
with the police and then we're
going to also ask the district

03:49:44.210 --> 03:49:46.210
attorney to tell us and you all

03:49:48.647 --> 03:49:51.549
to give us numbers on how many
people have actually been
prosecuted and what is the

03:49:52.385 --> 03:49:54.385
outcome of that prosecution.

03:49:55.880 --> 03:49:57.689
So I'm glad that you were
prepared to talk about the
organized crime.

03:49:58.324 --> 03:50:00.559
If I May, supervisor, in
terms of the prosecution, the

03:50:01.661 --> 03:50:03.661
one thing that I would note is

03:50:05.970 --> 03:50:07.732
that even though with have
filed numerous cases, most of

03:50:08.934 --> 03:50:10.934
those cases, the prosecutions

03:50:15.875 --> 03:50:18.440
are still pending because the
courts have not been allowing

03:50:18.440 --> 03:50:20.440
trials.

03:50:20.813 --> 03:50:22.813
In a typical year, the office

03:50:23.482 --> 03:50:25.482
has 250, 270 trials, I think

03:50:25.718 --> 03:50:28.621
we've had, you know, probably a
little bit over 20 trials and

03:50:30.230 --> 03:50:32.825
those have focused on the more
serious, you know, violent

03:50:33.626 --> 03:50:35.626
crimes and so, but the one

03:50:35.929 --> 03:50:37.929
thing to note is that, right

03:50:39.866 --> 03:50:41.866
now we actually have about 500

03:50:43.603 --> 03:50:45.603
cases that are set for trial as

03:50:48.375 --> 03:50:50.375
soon as the courts open.

03:50:51.211 --> 03:50:53.412
So, as you can imagine, we're
getting ready for that change.

03:50:55.315 --> 03:50:57.849
That's one of the reasons we're
in negotiations with the mayor.

03:50:58.151 --> 03:51:00.418
That's the reason why we have
the level of staffing.

03:51:01.320 --> 03:51:03.320
These are cases where if you

03:51:05.792 --> 03:51:08.494
don't have an expedited trial,
that could lead to a dismissal

03:51:09.262 --> 03:51:10.629
and none of us want to see
that.

03:51:12.699 --> 03:51:14.699
So we're getting ready top ramp

03:51:16.403 --> 03:51:19.338
up for that.
Supervisor Safai: okay.
We'll follow up so you guys can

03:51:22.576 --> 03:51:24.576
see what's happening.

03:51:24.812 --> 03:51:27.180
Supervisor stefani.
Supervisor Stefani: thank
you, supervisor safai.

03:51:27.180 --> 03:51:29.180
And you forgot another one of

03:51:29.949 --> 03:51:32.618
david's titles which is "vice
chair."

03:51:34.540 --> 03:51:36.722
thank you, supervisor.
Supervisor Stefani: yeah.
I had a question.

03:51:38.526 --> 03:51:40.526
You mentioned that 7% of the or

03:51:41.562 --> 03:51:43.562
the police made arrests and 7%

03:51:43.630 --> 03:51:45.630
of the thefts and I'm wondering

03:51:49.302 --> 03:51:51.302
if you have an aggregate number

03:51:53.974 --> 03:51:56.710
of what that is do you know how
many cases that is.

03:51:56.710 --> 03:51:58.710
I do.

03:51:58.712 --> 03:52:00.712
I do think I have that number

03:52:04.618 --> 03:52:06.618
and let me see if I can find

03:52:08.522 --> 03:52:10.522
the exact number, supervisor

03:52:10.824 --> 03:52:12.824
and maybe by staff --

03:52:16.364 --> 03:52:18.364
it was 800, what we had on

03:52:27.441 --> 03:52:29.677
our end was 820 and 1380 in
2019.

03:52:29.677 --> 03:52:31.677
Supervisor Stefani: and so,

03:52:37.180 --> 03:52:39.180
out of those, this goes along

03:52:40.855 --> 03:52:42.855
with -- do we know how many of

03:52:49.197 --> 03:52:50.630
those cases were actually
charged.

03:52:51.299 --> 03:52:52.866
I don't think we have an
exact number.

03:52:54.936 --> 03:52:56.936
I think that we would divide up

03:52:57.438 --> 03:52:58.805
the action into groups if you
will.

03:53:01.409 --> 03:53:03.409
There is the cases that we

03:53:03.878 --> 03:53:05.878
would treat as individual cases

03:53:07.949 --> 03:53:09.949
where it is your typical sort

03:53:11.119 --> 03:53:12.986
of your kind of I don't know
individual shoplifting

03:53:13.855 --> 03:53:15.855
incident, you know, homeless

03:53:16.958 --> 03:53:18.958
person or someone like that and

03:53:19.460 --> 03:53:21.460
then you have the other group

03:53:21.696 --> 03:53:23.696
which is the more serious one

03:53:24.432 --> 03:53:26.432
where it's organized crime, you

03:53:29.400 --> 03:53:31.438
know, and so we can get back to
you with both.
Supervisor Stefani: right.

03:53:31.539 --> 03:53:34.108
And I think that's good for us
to have the data with regards

03:53:35.910 --> 03:53:37.910
to these 800 or 1,300 cases

03:53:38.179 --> 03:53:40.179
that the police are arresting

03:53:44.352 --> 03:53:47.288
or are bringing to the D.A.'s
office to understand what's
being charged.

03:53:47.456 --> 03:53:50.224
What does that look like in
terms of the charges filed?

03:53:50.692 --> 03:53:53.527
In terms of organized and
repeat offenders or those that

03:53:54.362 --> 03:53:56.363
are, you know, you mentioned
homeless and then what is

03:53:56.831 --> 03:53:58.666
happening to those cases that
are charged?

03:53:59.501 --> 03:54:01.501
Are they going to programs?

03:54:01.670 --> 03:54:03.871
Are they being diverted?
Are they being let out?

03:54:05.474 --> 03:54:07.775
Is there any time in custody?
To get an understanding and to

03:54:09.344 --> 03:54:11.344
really understand the picture

03:54:11.713 --> 03:54:13.713
of the 7% that you mentioned

03:54:16.385 --> 03:54:18.385
and to understand the number,

03:54:18.854 --> 03:54:21.356
800, 1,300 cases, whatever,
what then is happening with
that?

03:54:21.957 --> 03:54:24.926
And, also, we know a lot of
those cases are the repeat

03:54:25.727 --> 03:54:28.629
people or the organized crime
that we've been discussing,

03:54:28.964 --> 03:54:30.964
what is happening and I think

03:54:31.133 --> 03:54:33.935
to get a full sense of that is
how many were pled and I know

03:54:34.670 --> 03:54:37.539
the courts and covid, we
haven't had access to

03:54:39.740 --> 03:54:41.376
courtrooms like we have had in
the past, but how many of them

03:54:44.413 --> 03:54:47.248
are out on pre-trials.
What is that universe look
like?

03:54:47.382 --> 03:54:49.884
I think that would be helpful
for everyone to get a clear

03:54:50.820 --> 03:54:52.820
picture of, you know, what's

03:54:53.556 --> 03:54:55.556
being dismissed, what's being

03:54:55.625 --> 03:54:58.326
diverted, who's out on
pretrial.
How many cases does somebody

03:54:59.128 --> 03:55:01.830
have and I think we can get a
better idea on how to tackle

03:55:02.998 --> 03:55:04.998
this if we have a clear picture

03:55:06.135 --> 03:55:08.537
of what is actually going on.
Supervisor, happy to provide

03:55:09.405 --> 03:55:12.307
that and these are all
misdemeanors by the way, so

03:55:13.809 --> 03:55:15.643
it's petty theft.
We will get that to you and not

03:55:16.345 --> 03:55:18.345
just the charges, but also what

03:55:18.547 --> 03:55:21.149
the dispositions were and, you
know, what individuals are

03:55:23.252 --> 03:55:24.752
going to programs and what the
outcome is.

03:55:25.622 --> 03:55:27.956
Supervisor Stefani: okay.
Thank you.

03:55:35.264 --> 03:55:37.632
Thank you.
Supervisor Safai: and also

03:55:38.267 --> 03:55:40.267
just to clarify that, how many

03:55:40.936 --> 03:55:42.936
of those are being prosecuted

03:55:43.730 --> 03:55:45.730
under aggregate charges?

03:55:46.209 --> 03:55:48.209
So people are creating theft at

03:55:48.978 --> 03:55:50.912
future am locations, it would
be good to know how many of

03:55:52.281 --> 03:55:54.281
those you're looking at to

03:55:58.221 --> 03:56:00.956
bring up aggregate charges.
Okay.
Supervisor Safai: okay.

03:56:03.393 --> 03:56:05.393
Great.

03:56:05.695 --> 03:56:07.931
Supervisor haney.
Supervisor Haney: thank
you.
And thank you chief of staff

03:56:07.931 --> 03:56:09.998
campos.
I'll just choose one of your

03:56:11.601 --> 03:56:13.601
titles and go with it there.

03:56:16.539 --> 03:56:18.539
I wanted to ask, we talked a

03:56:18.775 --> 03:56:20.775
lot about the organized crime

03:56:21.778 --> 03:56:24.413
and the importance of focuses
on that and the investigations
in collaboration.

03:56:25.549 --> 03:56:27.549
I wanted to know a little bit

03:56:27.651 --> 03:56:29.651
more about what you all do for

03:56:32.154 --> 03:56:33.755
the folks who are not part of
organized crime.

03:56:36.260 --> 03:56:37.994
You know, I know that this is
petty theft or misdemeanor.

03:56:39.296 --> 03:56:41.296
What are some of the ways that,

03:56:45.350 --> 03:56:47.350
you know, you can help to get

03:56:47.404 --> 03:56:49.972
those folks whether effective
consequences and/or other ways

03:56:50.640 --> 03:56:52.640
of addressing whatever it is

03:56:53.477 --> 03:56:55.712
that led them to be in that
position.
How are you dealing with the

03:56:56.814 --> 03:56:59.382
folks who are coming in who are
maybe repeatedly on a regular

03:57:01.351 --> 03:57:03.351
basis engaging in this type of

03:57:05.389 --> 03:57:08.357
petty theft even for their own
constant sort of survival in
some ways?

03:57:09.427 --> 03:57:11.628
What does that look like from
your perspective?
[Please stand by]

04:15:45.554 --> 04:15:48.455
[Please stand by]
Can work collaboratively to
help stop the spread of

04:15:48.624 --> 04:15:50.692
organized retail crime.
So thank you for the

04:15:51.393 --> 04:15:54.295
opportunity to speak today.
Happy to answer any questions.

04:15:56.231 --> 04:15:58.567
But please know that we are
willing to roll up our sleeves

04:15:58.567 --> 04:16:00.869
with each and every one of you
to solve this problem.

04:16:00.869 --> 04:16:02.869
We have information and data

04:16:04.172 --> 04:16:06.375
we're happy to share.
We're happy to bring in subject

04:16:06.375 --> 04:16:08.577
matter experts with other
companies to talk about this

04:16:08.577 --> 04:16:10.577
issue who have stores in san

04:16:11.447 --> 04:16:13.447
francisco.

04:16:13.549 --> 04:16:15.717
And we really believe that
together we can find solutions

04:16:16.118 --> 04:16:18.554
based on what we've already
done as an industry, based on

04:16:18.554 --> 04:16:20.554
what we're continuing to

04:16:22.424 --> 04:16:24.860
advocate for as an industry and
looking forward to future

04:16:26.495 --> 04:16:28.930
collaborations to combat
organized retail crimes in san
francisco and california.

04:16:41.511 --> 04:16:43.712
So, thank you.
Supervisor safai, your
microphone is muted.

04:16:44.814 --> 04:16:47.248
Sorry.
Thank you, Ms. Michelin.

04:16:47.883 --> 04:16:50.585
I would ask you the same
question I asked the other
representative retailers.

04:16:53.989 --> 04:16:55.989
What do you think it is about

04:16:58.395 --> 04:17:00.896
san francisco that makes us
very much an epicenter for

04:17:01.264 --> 04:17:03.765
retail organized crime?
You know, obviously I'm not

04:17:04.734 --> 04:17:06.734
the expert as some of the other

04:17:08.104 --> 04:17:10.104
folks that you have present.

04:17:11.373 --> 04:17:13.740
But in looking at national
statistics, california has

04:17:15.310 --> 04:17:18.213
three cities that are in the
top 10 for organized retail
crime.
Los angeles is at the top of

04:17:18.415 --> 04:17:20.415
the list.

04:17:22.952 --> 04:17:25.754
San francisco rates number five.
And then sacramento is actually
rated number 10.

04:17:27.723 --> 04:17:29.723
I think part of it is -- it's

04:17:30.827 --> 04:17:33.228
the geography of the city.
I think that people look for

04:17:34.564 --> 04:17:36.564
easy ways to get in and out.

04:17:37.334 --> 04:17:39.703
I think you heard from law
enforcement that you have folks

04:17:39.703 --> 04:17:41.637
that are very sophisticated in
what they do.

04:17:43.406 --> 04:17:46.800
And then what I'ves been
hearing from our club from an

04:17:46.800 --> 04:17:48.377
organized retail crime side is
that it does come down to they

04:17:48.811 --> 04:17:50.811
are finding folks who they can

04:17:51.215 --> 04:17:53.215
do the dirty work for them.

04:17:53.550 --> 04:17:55.550
And so when you're hearing

04:17:56.153 --> 04:17:58.153
juveniles being targeted and

04:18:00.857 --> 04:18:02.558
seeing homeless and people that
need $100 that they might be

04:18:04.461 --> 04:18:06.662
paying someone to go into a
store and steal things with a

04:18:09.299 --> 04:18:11.299
list that they need to steal,

04:18:12.360 --> 04:18:14.670
these larger cities are where
you are seeing the most uptick
in organized crime.

04:18:18.275 --> 04:18:19.975
Thank you.
Colleagues, any questions for

04:18:22.279 --> 04:18:24.279
Ms. Michelin?

04:18:25.115 --> 04:18:27.751
All right.
Thank you.
We'll follow up with you.
What was the senate bill you

04:18:27.751 --> 04:18:29.751
said that was making its way

04:18:31.355 --> 04:18:33.355
through the legislature?

04:18:34.458 --> 04:18:36.458
So there is two.

04:18:36.727 --> 04:18:38.727
There is assembly bill 331.

04:18:41.364 --> 04:18:43.132
That is to extend the funding
for the organized retail crimes

04:18:43.401 --> 04:18:45.401
task force.

04:18:49.600 --> 04:18:50.873
And then also some of the
statutes that were out of

04:18:51.842 --> 04:18:53.842
ab-1065 passed in 2018.

04:18:54.578 --> 04:18:57.113
And then senate bill 301, which
is by senator nancy skinner.

04:18:59.449 --> 04:19:01.618
That bill is a two-year bill so
we'll be debating that next
year.

04:19:03.120 --> 04:19:05.188
That is specific to the online
marketplace and organized
retail crime.

04:19:09.860 --> 04:19:11.860
Got it.

04:19:14.431 --> 04:19:17.300
Thank you so much.
Now we'll hear from chief

04:19:17.734 --> 04:19:19.970
provision officer catie miller.
Are you here, Ms. Miller?
I'm here.

04:19:26.277 --> 04:19:28.812
Good afternoon.
I will put my slides up myself.
Can you let me know when I have

04:19:30.281 --> 04:19:32.815
the ability to do that?
You already have the

04:19:42.694 --> 04:19:44.928
[Inaudible] Right now.
Can you see my screen?

04:19:45.596 --> 04:19:47.632
We can see it but it might
be best if you can put it into

04:19:47.632 --> 04:19:49.332
presenter mode.
There we go.

04:19:50.167 --> 04:19:52.167
Does that work?

04:19:53.271 --> 04:19:54.838
Oh.
Thank you, everybody.

04:19:57.142 --> 04:19:59.543
I will be actually quite quick
with my presentation today and

04:20:00.812 --> 04:20:03.381
happy to answer any questions.
We are very much a tiny part of

04:20:03.381 --> 04:20:05.381
our conversation that is

04:20:07.651 --> 04:20:10.253
happening and I just want to
really echo what folks have
said.

04:20:12.424 --> 04:20:15.126
This is a really important
conversation, the information
coming out and being shared is
really critical.

04:20:15.126 --> 04:20:17.126
I'm going to share this small

04:20:17.862 --> 04:20:19.862
part of it that relates to our

04:20:20.131 --> 04:20:22.566
juvenile system and I'll start
with just showing what our

04:20:23.634 --> 04:20:25.634
numbers have looked like in

04:20:25.703 --> 04:20:27.703
terms of juvenile arrest coming

04:20:29.608 --> 04:20:32.143
into the juvenile system over
the last two years, from

04:20:33.111 --> 04:20:35.547
January 29 through April 2021.
And I want to show you a couple

04:20:35.547 --> 04:20:37.547
of high points.

04:20:38.750 --> 04:20:41.618
High level points.
One is we have on the left with

04:20:43.870 --> 04:20:45.550
the orange line, what we would
kind of consider our

04:20:45.456 --> 04:20:47.456
prepandemic average in terms of

04:20:48.727 --> 04:20:51.295
the number of cases being
present every month for a

04:20:51.630 --> 04:20:53.731
combination of petty theft,
shoplifting and organized
retail staff.

04:20:54.666 --> 04:20:56.666
And then you can see starting

04:20:58.103 --> 04:21:00.638
in the March of 2020, what the
average looked like from that

04:21:00.939 --> 04:21:03.750
window from then until now.
You can obviously see the

04:21:03.750 --> 04:21:05.677
dramatic drop-off.
This is not just related to

04:21:07.846 --> 04:21:09.846
these three charges.

04:21:10.482 --> 04:21:12.917
But these three types of
activity that's [Inaudible] In

04:21:19.324 --> 04:21:21.760
all the crimes coming to us.
It's also very much reflected

04:21:22.428 --> 04:21:24.162
in these kinds of charges
because they are associated

04:21:24.897 --> 04:21:26.564
with stores being open.
And with people going into

04:21:27.466 --> 04:21:29.466
stores.

04:21:30.269 --> 04:21:32.269
So you can see the dramatic

04:21:32.404 --> 04:21:34.404
decrease.

04:21:34.940 --> 04:21:36.940
Prior to the pandemic, we were

04:21:37.476 --> 04:21:39.476
seeing an average of eight

04:21:41.414 --> 04:21:43.615
juvenile arrests or referrals
into the juvenile system with

04:21:44.830 --> 04:21:46.885
organized retail theft and then
you see it dropping off to an

04:21:47.920 --> 04:21:50.688
average of two cases per month
coming to us.

04:21:51.990 --> 04:21:54.559
Of all of these cases combined,
15% of them were for organized

04:21:56.396 --> 04:21:58.363
retail theft.
The others are petty theft or

04:21:58.865 --> 04:22:00.865
shoplifting.

04:22:01.100 --> 04:22:03.935
I do want to just be
transparent about two data
limitations here.

04:22:08.407 --> 04:22:10.407
One is that we have very robust

04:22:13.380 --> 04:22:15.147
record stealing laws that
govern our juvenile system for

04:22:15.448 --> 04:22:17.916
a number of reasons.
But that means when a case is

04:22:17.917 --> 04:22:20.180
[Inaudible], we don't have the
ability to access that data and

04:22:21.200 --> 04:22:23.755
include it here.
This does not necessarily
expect the full universe of

04:22:23.756 --> 04:22:26.358
these cases as they come
through in this time period.

04:22:27.593 --> 04:22:29.460
If we had cases sealed by the
court which would generally

04:22:29.828 --> 04:22:31.828
happen at the end of probation

04:22:31.965 --> 04:22:34.566
or in the last appearance for
that young person, those
numbers wouldn't be carried

04:22:37.337 --> 04:22:39.337
into this analysis.

04:22:40.106 --> 04:22:42.106
And then I also want to note

04:22:44.343 --> 04:22:46.812
that this does not include the
robberies that the penal code

04:22:46.812 --> 04:22:48.812
211 charges that was referenced

04:22:49.416 --> 04:22:51.416
earlier.

04:22:51.952 --> 04:22:53.952
If a young person is engaged

04:22:54.721 --> 04:22:57.256
that turns from a shoplift into
a [Inaudible] On a security
guard, that is actually a

04:22:58.858 --> 04:23:01.760
robbery.
It is not in these three
categories.

04:23:06.100 --> 04:23:08.100
But when you see on this slide

04:23:09.736 --> 04:23:11.736
is the aggregate that

04:23:11.938 --> 04:23:14.741
characterize these behaviors.
In terms of repeat referrals,

04:23:14.741 --> 04:23:16.741
we went through four other

04:23:16.943 --> 04:23:19.279
cases of that first slide.
And looked at any instances

04:23:19.279 --> 04:23:21.279
where we saw a young person

04:23:21.281 --> 04:23:23.281
coming back.

04:23:26.587 --> 04:23:28.587
There was 150 rogers on that

04:23:29.723 --> 04:23:31.824
flag, representing 126 unique
minors for that time period, of

04:23:32.325 --> 04:23:34.727
those charges.
Of all of those, we saw 11

04:23:34.727 --> 04:23:36.727
young people coming back to us

04:23:39.165 --> 04:23:41.165
again.

04:23:41.268 --> 04:23:43.469
There was a 9% return.
For those young people, they

04:23:43.937 --> 04:23:46.730
had an average of two referrals.
The highest number any of them

04:23:46.730 --> 04:23:48.730
had was three during this time

04:23:49.900 --> 04:23:51.900
per.

04:23:53.380 --> 04:23:55.380
Coming back to these behaviors.

04:23:55.782 --> 04:23:57.750
And I want to talk briefly
about that, interventions that

04:23:58.190 --> 04:23:59.686
the juvenile justice system
offers for these kinds of

04:24:01.222 --> 04:24:02.989
offenses.
In san francisco, most

04:24:03.991 --> 04:24:06.392
misdemeanors and also some of
our lower-level felonies at the

04:24:07.194 --> 04:24:09.194
point of arrest, the police can

04:24:09.296 --> 04:24:11.264
bring a young person directly
to carc, or community

04:24:11.832 --> 04:24:14.300
assessment and resource center.
That has been the practice in

04:24:15.503 --> 04:24:17.503
san francisco for over 20 years

04:24:17.738 --> 04:24:19.738
so it's diversion [Inaudible].

04:24:20.541 --> 04:24:23.409
There is a probation officer on
site at carc saols they are

04:24:23.610 --> 04:24:25.610
involved in the oversight and

04:24:25.779 --> 04:24:27.779
support of the young bhaoem go

04:24:28.182 --> 04:24:30.182
to carc but it is a young

04:24:30.484 --> 04:24:32.852
person arrested purely on a
misdemeanor and brought to

04:24:33.187 --> 04:24:35.187
carc, they generally will stay

04:24:35.523 --> 04:24:37.991
there in between that probation
officer and primarily the carc

04:24:38.225 --> 04:24:40.426
case managers, they will
support and determine the

04:24:41.929 --> 04:24:43.929
interventions for that youth.

04:24:44.531 --> 04:24:46.299
Very rarely would a misdemeanor
like that make it into juvenile

04:24:47.401 --> 04:24:50.136
court in san francisco.
More even up to our central

04:24:50.203 --> 04:24:51.905
probation department to make a
charge -- to forward to the

04:24:54.420 --> 04:24:56.609
D.A.
If a young person comes in on a

04:24:57.211 --> 04:24:59.713
felony charge, they can still
go to carc on their way in, if

04:25:00.140 --> 04:25:02.140
it is not an at least requires

04:25:02.830 --> 04:25:04.717
detention.
But the case itself still gets

04:25:04.885 --> 04:25:07.221
forwarded to probation and then
we still have an obligation to

04:25:07.221 --> 04:25:09.390
bring it to the D.A.'s office
for charging.

04:25:11.426 --> 04:25:13.628
But from a lot of this
behavior, you'll see that carc

04:25:13.628 --> 04:25:15.996
is that frontline intervention
here in san francisco.

04:25:16.631 --> 04:25:18.631
Generally if a young person is

04:25:18.866 --> 04:25:21.301
coming in for petty theft or
shoplifting, then I will be a

04:25:21.936 --> 04:25:23.936
reflection essay and then going

04:25:24.138 --> 04:25:26.138
to the life skills course that

04:25:26.408 --> 04:25:28.408
they refer to through carc.

04:25:28.510 --> 04:25:30.945
We values in san francisco,
juvenile system "make it

04:25:31.412 --> 04:25:33.447
right," which is a restorative
justice program of the D.A.'s
office.

04:25:34.349 --> 04:25:36.517
It was one of the people who
helped start that program when

04:25:38.953 --> 04:25:40.953
I worked at the D.A.'s office

04:25:41.789 --> 04:25:44.158
and it can take some of these
cases, generally for low-level

04:25:44.693 --> 04:25:46.693
felony offenses but it is

04:25:47.763 --> 04:25:49.865
purely sort of justice.
Young person and harmed parties

04:25:49.865 --> 04:25:52.366
facilitated working outs a plan
together.

04:25:53.234 --> 04:25:54.835
And it's really ideally for
cases where there is an

04:25:56.400 --> 04:25:58.138
identifiable victim.
Generally where retail cases

04:26:32.641 --> 04:26:34.709
could come in would be for more
mom and pop type stores where
there is an identifiable kind

04:26:34.709 --> 04:26:36.879
of small business owner.
There's not a lot of cases of
this type that go through make

04:26:36.879 --> 04:26:39.480
it right, but I did it include
because it does take some of
those thefts and make it viet a

04:26:39.480 --> 04:26:41.216
very heavily structured program.
It is actually being evaluated
by california labs and it is

04:26:41.216 --> 04:26:43.752
actually showing significantly
positive results in terms of
recitivism for kids who go
through that.

04:26:43.752 --> 04:26:46.355
Versus kids who go through the
traditional system.
So I want to highlight that.
Sometimes what feels like a

04:26:46.355 --> 04:26:48.957
step out of the system actually
has better long-term results
for our kids in terms of their
ongoing behavior.

04:26:48.957 --> 04:26:50.959
Obviously some kids who go
through these arrests will come
on to probation and will be

04:26:50.959 --> 04:26:52.727
supervised by probation.
And the intervention attendees

04:26:53.563 --> 04:26:55.797
are the life skills program
operated by huckleberry east

04:26:56.732 --> 04:26:58.466
program for us and for carc.
What's called B.T. Express,

04:27:01.237 --> 04:27:02.904
which is a program of the
success center, nonprofit

04:27:03.339 --> 04:27:05.840
success center.
Takes kids through what's
ro

04:27:07.976 --> 04:27:09.976
fed with a community service

04:27:10.450 --> 04:27:12.514
and curriculum for this kind of
activity and then a class that

04:27:13.649 --> 04:27:15.649
we use for some of our kids.

04:27:17.420 --> 04:27:19.354
For us, we tend to be
relatively small number cases

04:27:19.622 --> 04:27:22.230
of kids coming in and don't see
a whole lot of them coming back

04:27:25.461 --> 04:27:27.461
to us on subsequent cases.

04:27:34.537 --> 04:27:36.537
I'm happy to take any questions.

04:27:37.640 --> 04:27:40.442
Thank you, Ms. Miller.
I think that the thing that the

04:27:40.910 --> 04:27:43.212
slide that jumped out the me
the most is the small in

04:27:43.212 --> 04:27:45.212
number, but manageable number

04:27:46.382 --> 04:27:48.382
of youth that are involved in

04:27:49.819 --> 04:27:51.819
this and then those that would

04:27:52.288 --> 04:27:54.288
be being prayed on by organized

04:27:55.525 --> 04:27:58.393
crime to be involved in, you
know, repeat activities and
jeopardizing themselves.

04:28:01.764 --> 04:28:03.764
I would imagine that most of

04:28:06.360 --> 04:28:08.237
those youth are, you know, more
lower income or indigent and

04:28:08.271 --> 04:28:10.373
being taken advantage of
because of their financial
situation.

04:28:10.373 --> 04:28:12.373
Can you talk about that more

04:28:13.900 --> 04:28:15.510
and what you can do to
rehabilitate, because we

04:28:16.245 --> 04:28:18.847
certainly don't want to
incarcerate young people at
that age.

04:28:21.952 --> 04:28:23.952
We really want to help

04:28:31.761 --> 04:28:34.229
rehabilitate them and get them.
The cases that would end up

04:28:34.897 --> 04:28:36.897
likely in court and on

04:28:37.534 --> 04:28:39.235
probation and are with us
serving in that intervention

04:28:42.390 --> 04:28:44.390
and supervision role.

04:28:44.508 --> 04:28:47.443
It really would likely be more
those robberies that was
mentioned.

04:28:48.411 --> 04:28:50.790
Generally if a young person is
coming through and just to

04:28:50.813 --> 04:28:52.813
shoplift.

04:28:53.215 --> 04:28:54.917
If they're not stealing large
quantities, large value of

04:28:57.988 --> 04:28:59.988
goods, right, or there is no

04:29:01.124 --> 04:29:03.293
kind of assaultive behavior,
and rival a robbery, those

04:29:03.293 --> 04:29:05.293
cases likely will have a

04:29:05.729 --> 04:29:08.130
lighter hand for us.
S so what you are talking

04:29:08.331 --> 04:29:10.331
action, do tend to be the cases

04:29:11.201 --> 04:29:13.503
where we see more of that
behavior and they will much

04:29:16.807 --> 04:29:18.941
more likely wind up working
with probation for the entirety

04:29:19.743 --> 04:29:22.212
of what they would write.
That would be an in-depth

04:29:22.212 --> 04:29:24.413
assessment of someone's risks
and needs and full case plan

04:29:28.685 --> 04:29:30.452
and full court report.
It could be a whole range for

04:29:31.550 --> 04:29:33.550
them.

04:29:33.591 --> 04:29:35.925
But by and large, the things
you see kids do in the city is

04:29:36.600 --> 04:29:38.962
shoplifting.
It's hard to remember that most

04:29:39.290 --> 04:29:40.830
kids who come through on
something like this, we will

04:29:41.865 --> 04:29:44.101
never see again.
And that is like the most

04:29:44.101 --> 04:29:46.101
important thing to remember

04:29:48.272 --> 04:29:50.272
about kids.

04:29:50.441 --> 04:29:52.642
They are coming through in a
repeat way, for more serious
behavior.

04:29:53.477 --> 04:29:55.477
It really is going to be the

04:29:57.140 --> 04:29:59.183
full weight of the way that the
juvenile justice system starts

04:29:59.183 --> 04:30:01.183
kids, including ongoing court

04:30:03.420 --> 04:30:05.420
appearances and probation.

04:30:06.157 --> 04:30:08.792
In some cases for kids who have
been engaged in repeat behavior

04:30:09.927 --> 04:30:12.796
and we need to have an
intervene and winding up out of
home placement for some period

04:30:13.898 --> 04:30:16.333
of time.
It depends on each young

04:30:16.333 --> 04:30:18.333
person's particularly needs and

04:30:38.389 --> 04:30:40.959
risks.
What percentage do you think
are taking advantage of
organized crime?

04:30:40.959 --> 04:30:43.940
It's not something that we
can look at specific cases and
happy to follow up on that.

04:30:43.940 --> 04:30:45.195
I will say on the whole, I came
to this department from the
D.A.'s office.

04:30:45.196 --> 04:30:47.998
I feel like we saw a lot more
of that for our youngest
results than we did for our

04:30:48.566 --> 04:30:51.235
kids.
But I'm happy to come back with

04:30:53.804 --> 04:30:55.804
them in more information.

04:30:57.876 --> 04:30:59.876
One of strategies that we're

04:31:20.232 --> 04:31:22.300
looking at is having more
community-based organizations
and not necessarily having

04:31:22.300 --> 04:31:24.369
police officers, but groups
like urban alchemy be present
to protect these and one of

04:31:24.369 --> 04:31:26.938
benefits of that is that very
often, particularly when it
comes to opportunity
shoplifting [Inaudible]

04:31:26.938 --> 04:31:29.730
Situation with juveniles, these
are members from the community
so they identify and know these

04:31:29.730 --> 04:31:31.775
young people or know these
individuals.
And that in and of itself is a
significant deterrent.

04:31:54.600 --> 04:31:56.501
Did you want to comment on that?
Those interventions can make

04:31:56.935 --> 04:31:59.370
a real difference.
We had a similar situation

04:32:00.720 --> 04:32:02.720
particularly because we have

04:32:02.240 --> 04:32:04.442
two bart stations in our
district where a lot of

04:32:04.442 --> 04:32:06.711
juveniles were stealing
technology.
Smart phones.

04:32:06.711 --> 04:32:08.711
Laptops.

04:32:10.349 --> 04:32:12.349
Other things.

04:32:19.570 --> 04:32:20.825
And immediately they were able
to identify a good majority of

04:32:27.300 --> 04:32:29.734
them.
And more to reach out to them

04:32:30.636 --> 04:32:33.372
and their families and let them
know that they are aware that
this is happening to deter the

04:32:33.372 --> 04:32:36.341
crime.
And I think when it comes to

04:32:37.943 --> 04:32:39.943
happening, that is the most

04:32:40.780 --> 04:32:42.780
effective way to deter that

04:32:42.515 --> 04:32:45.250
behavior so we're -- we're
definitely interested in
increasing that investment in

04:32:46.419 --> 04:32:48.419
more community -- what we like

04:32:49.922 --> 04:32:51.922
to call community ambassadors

04:32:52.691 --> 04:32:54.759
or folks from the community
like urban alchemy and street

04:32:54.994 --> 04:32:57.620
violence intervention that can
be present and identify

04:32:57.620 --> 04:32:58.796
individuals from the community
to deter that crime.

04:33:00.133 --> 04:33:02.133
Absolutely.

04:33:05.137 --> 04:33:07.273
Great.
Colleagues, any questions for

04:33:07.273 --> 04:33:09.273
chief juvenile probation

04:33:12.745 --> 04:33:14.946
officer miller?
Ok.

04:33:15.114 --> 04:33:16.848
Thank you so much for being
here today and we will follow

04:33:18.652 --> 04:33:20.519
up.
Lastly, we have chief probation

04:33:28.394 --> 04:33:31.264
officer fletcher.
Good afternoon, supervisor
safai.

04:33:31.264 --> 04:33:33.264
Thank you very much for the

04:33:33.633 --> 04:33:35.333
opportunity to provide some of
our data around this very

04:33:37.871 --> 04:33:39.871
important topic.

04:33:41.410 --> 04:33:43.242
The research director for adult
probation is joining me and she

04:33:53.653 --> 04:33:56.622
will put up the slides for us.
All right.

04:33:56.923 --> 04:33:59.492
Anything -- tara is going to
start off with providing the

04:34:01.528 --> 04:34:03.528
data that she was able to pull

04:34:03.763 --> 04:34:06.331
specifically regarding
commercial petty theft and
shoplifting adult probation

04:34:07.500 --> 04:34:09.500
clients.

04:34:10.504 --> 04:34:12.504
Thank you, chief fletcher.

04:34:14.174 --> 04:34:16.174
Good afternoon, chair mar,

04:34:18.512 --> 04:34:20.450
supervisors safai, haney, and
stefani.

04:34:20.847 --> 04:34:23.382
Thank you for the opportunity
to speak to you today.

04:34:24.317 --> 04:34:26.618
My name is tara [Inaudible] And
I'm the director of research

04:34:26.754 --> 04:34:29.389
for adult probation, and we
were asked to compile

04:34:29.990 --> 04:34:31.990
information on petty theft and

04:34:33.727 --> 04:34:35.528
shoplifting trends for 2019 and
2020, so we're actually going

04:34:36.897 --> 04:34:38.897
to present data that we've

04:34:39.599 --> 04:34:41.599
compiled for a three-year

04:34:41.801 --> 04:34:43.801
period of 2018 through 2020,

04:34:46.941 --> 04:34:48.941
and overall, we're going to

04:34:50.444 --> 04:34:52.444
present a picture of how it

04:34:55.549 --> 04:34:57.549
relates to petty shoplifting

04:34:58.318 --> 04:35:00.252
and then show you charts of
commercial shoplifting.

04:35:00.320 --> 04:35:02.757
I'd note in the beginning that
some of the charges that we

04:35:02.757 --> 04:35:05.492
included included both
misdemeanors and felonies, and

04:35:05.826 --> 04:35:07.826
I'll talk about that more when

04:35:08.695 --> 04:35:10.695
we get to the second slide.

04:35:12.332 --> 04:35:15.301
So the first table that you see
on the left-hand side of the
screen just gives you an idea

04:35:16.970 --> 04:35:19.710
of what the three-year average
population is for adult

04:35:20.410 --> 04:35:22.843
probation, so we have about
5500 clients for this

04:35:22.877 --> 04:35:24.277
three-year period as an
average.

04:35:26.439 --> 04:35:27.610
To the right of that, you can
see the percentage of our

04:35:30.417 --> 04:35:32.417
clients who have experienced

04:35:34.388 --> 04:35:36.656
one of these types of arrest
events in each of the three
calendar years.

04:35:36.991 --> 04:35:38.991
So as you can see, a slightly

04:35:39.394 --> 04:35:42.295
more than 1% of our clients who
have experienced this type of

04:35:43.898 --> 04:35:45.665
arrest event, and then, if you
drop-down to the bottom

04:35:46.701 --> 04:35:49.350
left-hand side, we're just
showing you an average number

04:35:49.570 --> 04:35:51.570
of arrest events for these

04:36:00.982 --> 04:36:02.982
types of arrests that occurs in

04:36:04.686 --> 04:36:06.860
each of the three calendar
events.

04:36:06.787 --> 04:36:08.788
And then dropping over to the
bottom right-hand side, the

04:36:12.461 --> 04:36:14.461
table here shows a little bit

04:36:17.532 --> 04:36:20.670
more detail on both of number
of arrest events that we were

04:36:24.500 --> 04:36:26.239
able to capture and the number
of people that experienced

04:36:26.373 --> 04:36:28.373
these events.

04:36:29.177 --> 04:36:31.879
There are 263 unique arrest
events that occurred during

04:36:34.749 --> 04:36:37.151
this three-year period of time,
and 241 clients would have

04:36:37.552 --> 04:36:39.552
experienced these events, but I

04:36:40.155 --> 04:36:42.155
just want to note and flag this

04:36:44.580 --> 04:36:46.393
for you that that 241 is not an
unduplicated number because in

04:36:47.596 --> 04:36:49.596
a given year, for example,

04:36:49.832 --> 04:36:51.967
2018, a given person could have
experienced more than one of

04:36:51.967 --> 04:36:53.967
these events.

04:36:54.436 --> 04:36:56.837
The unduplicated number of
people that experienced these

04:36:58.600 --> 04:37:00.600
arrest events is actually 218,

04:37:00.508 --> 04:37:02.508
so slightly lower than the 241

04:37:03.278 --> 04:37:06.130
that you see there.
But similar to the averages

04:37:07.215 --> 04:37:09.215
that are displayed to the left

04:37:09.885 --> 04:37:11.885
in terms of the monthly

04:37:12.154 --> 04:37:14.154
averages, we've also seen a

04:37:19.661 --> 04:37:21.462
decline from 2018 through to
2020.

04:37:22.970 --> 04:37:24.566
So this next slide just gives
you a graphical representation

04:37:25.167 --> 04:37:27.167
of the types of arrest events

04:37:27.203 --> 04:37:29.203
that we were able to capture.

04:37:31.206 --> 04:37:33.700
So the topographic, we'll just
show you felony and misdemeanor

04:37:33.208 --> 04:37:36.143
offenses combined with a line
there that represents when the

04:37:36.945 --> 04:37:38.945
shelter in place order started,

04:37:39.215 --> 04:37:41.416
and the bottom graph separates
out offenses based on

04:37:42.518 --> 04:37:44.919
misdemeanor and felony, and
given the conversation that

04:37:45.554 --> 04:37:48.223
we've had during this hearing
up until this point, I did a

04:37:49.240 --> 04:37:51.240
little bit of looking while we

04:37:51.760 --> 04:37:53.760
were on, and can give you the

04:37:54.463 --> 04:37:56.463
breakdown for the felonies.

04:37:58.368 --> 04:38:01.169
This felony represented here
pretty much includes second

04:38:02.705 --> 04:38:05.473
degree commercial burglary and
organized retail theft.

04:38:06.142 --> 04:38:08.142
And for the felonies that you

04:38:09.879 --> 04:38:11.980
see represented, about 14% of
those are the organized retail

04:38:11.980 --> 04:38:14.550
theft.
And we also did a little bit

04:38:14.651 --> 04:38:16.651
more looking while we were on

04:38:18.288 --> 04:38:20.288
the hearing just to put that in

04:38:20.856 --> 04:38:22.856
more context of who that

04:38:25.328 --> 04:38:27.328
represents in terms of A.P.D.

04:38:27.329 --> 04:38:29.329
Clients, and we have clients

04:38:29.331 --> 04:38:31.331
whose original conviction would

04:38:32.302 --> 04:38:35.370
have included a conviction
charge for organized retail
theft.

04:38:35.638 --> 04:38:37.739
So that's going to be different
from individuals you see

04:38:38.141 --> 04:38:40.609
experiencing the arrest events
because those are our clients,

04:38:43.646 --> 04:38:45.447
so any clients, for whatever
reason, would have started them

04:38:46.515 --> 04:38:49.218
on probation.
Those numbers on that slide are

04:38:49.619 --> 04:38:51.854
going to show the events
associated with theft,

04:38:53.856 --> 04:38:55.991
shoplifting, but we have five
clients, who, when they started

04:38:57.827 --> 04:38:59.761
off on supervision with us, had
an original conviction that

04:39:03.633 --> 04:39:05.000
included organized retail
theft.

04:39:06.300 --> 04:39:07.770
And so I just want to note, a
word of caution.

04:39:08.738 --> 04:39:11.407
As you can see on the left-hand
side the access for both of the

04:39:11.942 --> 04:39:14.243
graphs, which is that vertical
access that you see, the

04:39:18.715 --> 04:39:20.182
numbers that we have here are
pretty low.

04:39:20.884 --> 04:39:23.180
So just a note of caution about
trying to generalize or

04:39:23.354 --> 04:39:25.354
interpret this data and say too

04:39:27.524 --> 04:39:29.524
much about it, we just -- as

04:39:30.360 --> 04:39:32.862
you saw from the previous
slide, there haven't been that

04:39:33.430 --> 04:39:35.397
many clients within the
probation department that have

04:39:38.334 --> 04:39:40.969
experienced these types of
arrests, but similar to the
patterns that were described in

04:39:41.272 --> 04:39:43.940
the previous slide, in 2018,
you can see that the number

04:39:44.740 --> 04:39:46.809
hovers around eight to ten of
these events, and then, toward

04:39:48.212 --> 04:39:51.147
the tail end, hovers more
around six events.

04:39:54.384 --> 04:39:56.384
So it is a decrease, but we are

04:39:56.553 --> 04:39:58.553
not able to articulate whether

04:40:01.910 --> 04:40:02.692
that decrease is statistically
significant or not.

04:40:05.290 --> 04:40:07.430
And so I just wanted to --
that's the data that we were

04:40:08.866 --> 04:40:11.168
able to provide.
I'm going to turn things back

04:40:12.602 --> 04:40:14.602
over to chief fletcher who's

04:40:16.173 --> 04:40:19.109
going to talk about A.P.D.S
responses to this type of

04:40:19.844 --> 04:40:21.844
noncompliant behavior and what

04:40:23.213 --> 04:40:25.715
we do when A.P.D. Clients
experience arrests.
Thank you.

04:40:26.884 --> 04:40:29.585
So as we have done in other
hearings, it's so important to

04:40:33.591 --> 04:40:35.591
use evidence-based practices to

04:40:36.427 --> 04:40:38.862
drive decisions concerning
individuals in our community.

04:40:39.564 --> 04:40:41.564
So with any client who picks up

04:40:42.667 --> 04:40:44.367
a new arrest, we are
considering a variety of

04:40:45.535 --> 04:40:47.535
factors, and those factors

04:40:47.972 --> 04:40:49.439
really guide our response to
individuals.

04:40:51.750 --> 04:40:53.750
There's no cookie cutter

04:40:56.714 --> 04:40:59.483
approach to dealing with our
clients, so we really do have a

04:40:59.851 --> 04:41:01.851
very individualized approach

04:41:02.887 --> 04:41:04.954
and individualized treatment
plan for every single person

04:41:07.491 --> 04:41:09.491
under our supervision.

04:41:10.280 --> 04:41:12.229
So when an individual we're
supervising experienced another

04:41:12.397 --> 04:41:15.298
arrest, we're considering a
number of factors, including

04:41:15.800 --> 04:41:17.969
the seriousness of the new
alleged conduct, the

04:41:17.969 --> 04:41:20.504
seriousness of the offense for
which they're on supervision,

04:41:24.750 --> 04:41:25.975
compliance with the terms and
conditions of their

04:41:27.120 --> 04:41:29.120
supervision, so engagement in

04:41:29.140 --> 04:41:31.316
services, motions to report as
directed, prior violations of

04:41:31.316 --> 04:41:33.917
probation.
We're looking at victim safety

04:41:34.252 --> 04:41:36.887
and graduated sanction.
So the use of graduated

04:41:38.790 --> 04:41:41.158
sanctions -- go to the next
slide, tara.
Thanks.

04:41:42.927 --> 04:41:45.796
The use of graduated sanctions
really is evidence based, and

04:41:46.765 --> 04:41:48.765
it is a very solid foundation,

04:41:50.635 --> 04:41:53.604
which is used by our probation
officers and really across the

04:41:54.906 --> 04:41:56.906
country to be able to approach

04:41:58.476 --> 04:42:00.476
clients in a way that addresses

04:42:01.800 --> 04:42:03.781
their behavior by holding them
accountable but really drives

04:42:04.650 --> 04:42:07.551
them to a point where they can
change that behavior.

04:42:08.186 --> 04:42:10.421
So certainly, graduated
sanctions, the use of them,

04:42:13.625 --> 04:42:15.625
have the goals of reducing

04:42:16.962 --> 04:42:18.962
recidivism, reducing danger to

04:42:20.299 --> 04:42:22.299
the community, improving client

04:42:24.736 --> 04:42:26.736
success and accountablity,

04:42:30.208 --> 04:42:32.409
minimizing the level of court
actions, and targeting

04:42:32.811 --> 04:42:35.120
resources that effectively and
efficiently support our
clients.

04:42:35.614 --> 04:42:37.815
So all of those things, really,
are the foundation for

04:42:38.317 --> 04:42:40.317
graduated sanctions.

04:42:41.190 --> 04:42:43.588
You know, we employ these
because not every reaction to

04:42:45.190 --> 04:42:47.190
an event in a client's life

04:42:47.292 --> 04:42:49.961
needs to result in custody or
even an appearance before a

04:42:50.195 --> 04:42:52.195
court, so there are a variety

04:42:53.966 --> 04:42:55.900
of things that we do in-house
to address some of that

04:42:59.638 --> 04:43:01.638
behavior, and if we're not able

04:43:03.742 --> 04:43:05.742
to make a change in someone's

04:43:05.844 --> 04:43:08.446
behavior through the use of
graduated sanctions, we can

04:43:11.500 --> 04:43:12.684
always fallback on those more
restrictive options.

04:43:15.540 --> 04:43:17.556
So the next slide lays out just
really fundamentally what our
options are.

04:43:18.324 --> 04:43:20.324
So if somebody starts to have a

04:43:20.426 --> 04:43:23.361
problem while they're on some
kind of supervision with our

04:43:25.798 --> 04:43:27.798
department, it could be as

04:43:29.469 --> 04:43:31.469
basic as increasing their

04:43:32.638 --> 04:43:34.906
reporting requirements to the
probation officer, increased

04:43:35.842 --> 04:43:37.842
service hours, engaging them

04:43:39.278 --> 04:43:41.212
with a more intense educational
component, counseling,

04:43:41.547 --> 04:43:43.949
employment, housing.
We might employ case management

04:43:43.949 --> 04:43:46.485
services, especially if there
is a mental health component to

04:43:47.654 --> 04:43:49.855
an individual's behavior.
Increased searches, where we

04:43:51.958 --> 04:43:53.958
might be looking for stolen

04:43:54.590 --> 04:43:56.128
property or substance --
illegal substances.

04:43:57.730 --> 04:43:59.730
Home detention, with electronic

04:43:59.965 --> 04:44:02.534
monitoring is utilized also,
especially if we have cases

04:44:03.837 --> 04:44:05.837
where we have individuals that

04:44:06.106 --> 04:44:08.106
have stay away orders from --

04:44:08.675 --> 04:44:10.710
maybe it's walgreens or C.V.S.
We can certainly monitor

04:44:10.710 --> 04:44:12.710
individuals and their

04:44:13.213 --> 04:44:15.681
compliance with the terms and
conditions of probation through

04:44:17.490 --> 04:44:18.950
the use of electronic
monitoring.

04:44:19.986 --> 04:44:21.986
Flash incarceration can be

04:44:22.522 --> 04:44:25.124
utilized on our post community
services -- community
supervision clients.

04:44:26.760 --> 04:44:28.760
Those are the individuals that

04:44:29.829 --> 04:44:31.296
deputy chief baswani
referenced.

04:44:31.898 --> 04:44:33.898
These are individuals that have

04:44:34.768 --> 04:44:36.768
been sent to prison on

04:44:37.837 --> 04:44:40.807
nonviolence, nonserious,
nonhigh risk sex offenses that

04:44:41.608 --> 04:44:43.843
would have, before state
realignment, been released to

04:44:44.644 --> 04:44:46.644
state patrol, but as a result

04:44:47.681 --> 04:44:50.150
of that realignment, come to
adult probation.

04:44:51.117 --> 04:44:53.117
Those flash incarceration

04:44:53.586 --> 04:44:56.489
periods are for a maximum of
ten days at a time, but these

04:44:57.291 --> 04:44:59.291
are utilized to often get

04:45:00.427 --> 04:45:02.427
someone more focused, get them

04:45:03.230 --> 04:45:05.798
engaged with services upon
their release instead of taking

04:45:06.660 --> 04:45:08.660
them back to court.

04:45:08.902 --> 04:45:10.703
We can increase services,
cognitive behavior treatment

04:45:11.471 --> 04:45:13.471
that will get to the source of

04:45:13.574 --> 04:45:15.341
the behavior that they're
displaying, potentially

04:45:16.243 --> 04:45:18.243
transferring them to a higher

04:45:21.315 --> 04:45:23.349
level of spriefgs
upervision, and then,

04:45:27.521 --> 04:45:29.521
as I mentioned before, using a

04:45:30.758 --> 04:45:33.360
higher level of court or
probation, and custodial
sanctions.

04:45:34.562 --> 04:45:36.564
We don't have to build up each
individual in this list of

04:45:36.564 --> 04:45:38.798
graduated sanctions.
This is not a ladder that you

04:45:39.500 --> 04:45:41.968
have to go through to be able
to address somebody's conduct,

04:45:45.572 --> 04:45:48.342
but certainly, all of those
ese
options are available to

04:45:48.342 --> 04:45:50.310
individuals under our
supervision, and they are very

04:45:52.313 --> 04:45:54.380
widely used to make sure we're
addressing behavior at the most

04:45:55.820 --> 04:45:57.317
appropriate level before a
custodial sanction is imposed.

04:45:59.787 --> 04:46:01.787
So we'd be happy to answer any

04:46:05.225 --> 04:46:07.761
questions that you May have.
Supervisor Safai: thanks.

04:46:08.529 --> 04:46:10.529
Thanks, chief fletcher.

04:46:11.733 --> 04:46:13.733
Did you have -- I saw -- if you

04:46:14.735 --> 04:46:17.671
can put the screen back up on
the number of unduplicated that

04:46:19.673 --> 04:46:21.673
were involved in petty theft

04:46:23.440 --> 04:46:25.440
and crime -- yeah, there we go.

04:46:26.714 --> 04:46:28.714
So how many of those -- does it

04:46:30.852 --> 04:46:32.852
show somewhere on there how

04:46:32.854 --> 04:46:34.688
many of those were rearrests?
Sorry.

04:46:36.724 --> 04:46:38.724
Trying to unmute.

04:46:39.860 --> 04:46:41.860
So any of the individuals

04:46:42.197 --> 04:46:44.765
that you'll see here in terms
of the artist that you're

04:46:45.330 --> 04:46:47.330
seeing are people that are

04:46:47.168 --> 04:46:49.168
already on supervision with us,

04:46:50.171 --> 04:46:52.171
so theoretically, they've all

04:46:52.407 --> 04:46:54.641
experienced another or a
subsequent arrest event from

04:46:57.378 --> 04:46:59.130
when they would have started
supervision with us.

04:46:59.715 --> 04:47:01.715
Supervisor Safai: got it.

04:47:04.186 --> 04:47:06.186
So these are recidivists.

04:47:06.454 --> 04:47:08.454
Correct, even though I don't

04:47:10.158 --> 04:47:12.159
like to call them recidivists.
Supervisor Safai: correct.

04:47:13.294 --> 04:47:15.762
But to the average person, that
is what is more understandable.

04:47:16.431 --> 04:47:18.899
So I guess my question is, just
based on what we heard today,

04:47:21.300 --> 04:47:23.300
in terms of organized crime, it

04:47:23.105 --> 04:47:25.105
seems as though probably a lot

04:47:26.508 --> 04:47:28.508
of these people that are repeat

04:47:32.480 --> 04:47:34.480
offenders that are within your

04:47:35.183 --> 04:47:37.919
system are involved in that
activity.
How many of them are related --

04:47:38.420 --> 04:47:40.922
also are related to some of the
things that we heard today that

04:47:44.920 --> 04:47:46.920
are being taken advantage of?

04:47:49.731 --> 04:47:51.966
Maybe they are homeless, maybe
they are people with substance

04:47:52.268 --> 04:47:55.300
abuse issues?
Do you know how many of these

04:47:58.207 --> 04:48:01.108
are substance abuse clients, as
well, or --
so that's a great question,

04:48:10.453 --> 04:48:13.254
and for this data pool, we
didn't cross-reference that

04:48:13.822 --> 04:48:16.557
information, but in a prior
hearing that we did that

04:48:17.960 --> 04:48:19.960
referenced substance use, we

04:48:22.164 --> 04:48:24.665
could cross-reference that
exact data and provide that to

04:48:24.867 --> 04:48:26.701
you subsequently.
Supervisor Safai: yeah.

04:48:27.270 --> 04:48:29.270
It's just that the police and

04:48:29.605 --> 04:48:31.773
the D.A. Talked about drug
issues, talked about treatment

04:48:31.807 --> 04:48:34.576
on demand.
I highlighted for him -- and

04:48:36.912 --> 04:48:38.912
thank you, chief, for your

04:48:39.114 --> 04:48:41.114
leadership -- the proposals

04:48:44.120 --> 04:48:45.921
that we have in the
intersectionality of substance

04:48:47.457 --> 04:48:50.158
use and repeat offenders.
But it seems as though this is

04:48:50.860 --> 04:48:53.762
another area that's playing
itself out on our streets.

04:48:54.663 --> 04:48:57.432
Just curious to see what you
think, chief.
What are some additional levers

04:48:58.968 --> 04:49:00.968
that you might be able to push?

04:49:01.171 --> 04:49:03.380
I understand you had the -- I
can't remember the exact word

04:49:15.551 --> 04:49:18.319
that you used, but it's a --
the ladder of consequences --

04:49:19.122 --> 04:49:21.223
graduated sanctions, there you
go.
What are some of the things

04:49:22.250 --> 04:49:23.826
that we need to be thinking
about differently?

04:49:24.594 --> 04:49:27.562
I just have to say, walking
away from this hearing today,

04:49:29.298 --> 04:49:31.967
that we are one of the main
epicenters for organized retail

04:49:35.505 --> 04:49:37.505
theft in the country, there's

04:49:38.775 --> 04:49:40.609
something that we need to do
differently to stem the tide.

04:49:41.744 --> 04:49:44.146
Right.
Absolutely, and I completely

04:49:44.147 --> 04:49:46.515
agree, the support for housing
is critical.

04:49:46.683 --> 04:49:48.984
I think when you look at the
data that we provided, the

04:49:49.552 --> 04:49:51.552
percentage of our total client

04:49:54.240 --> 04:49:56.240
population is low when it comes

04:49:58.361 --> 04:50:00.361
to looking at arrest events.

04:50:01.932 --> 04:50:03.932
When you're looking at 1% to

04:50:06.469 --> 04:50:08.637
1.5%, it's not necessarily our
clients that are involved in

04:50:08.772 --> 04:50:10.772
that behavior, but certainly,

04:50:11.800 --> 04:50:12.842
the need to be able to
intervene with people who are

04:50:13.100 --> 04:50:15.440
committing these crimes,
whether they are on probation

04:50:16.146 --> 04:50:18.146
or not, to engage them in some

04:50:21.584 --> 04:50:23.619
kind of services in the
community, largely substance

04:50:24.688 --> 04:50:26.922
abuse and a place to live, is a
key component to all of this.

04:50:28.159 --> 04:50:30.927
I think we have a lot of people
struggling, and I think a lot

04:50:32.930 --> 04:50:34.930
of people, as Mr. Campos has

04:50:35.632 --> 04:50:38.234
reported, a lot of those
individuals suffer from mental

04:50:38.869 --> 04:50:41.137
illness and homelessness that
are in and out of the system

04:50:43.240 --> 04:50:45.240
when it comes to these

04:50:46.210 --> 04:50:49.790
lower-level theft cases.
As tara pointed out, only five

04:50:50.614 --> 04:50:52.749
of our clients have been
convicted of some kind of

04:50:53.784 --> 04:50:55.852
organized retail theft, right?
So those are not the clients

04:50:58.889 --> 04:51:00.889
that we have.

04:51:09.330 --> 04:51:11.330
Our clients are really

04:51:11.335 --> 04:51:13.335
committing some of the theft

04:51:13.938 --> 04:51:16.600
incidents, but they're not --
Supervisor Safai: so let me

04:51:16.600 --> 04:51:18.608
interrupt you.
So that's really telling.

04:51:19.443 --> 04:51:21.745
Only five of your clients have
been charged with organized

04:51:22.647 --> 04:51:24.647
retail crime, so I guess we

04:51:27.852 --> 04:51:29.719
need to see the statistics from
the district attorney because

04:51:31.210 --> 04:51:33.210
it seems to me, based on what

04:51:33.157 --> 04:51:35.859
we heard today, the vast
majority of what's happening is

04:51:36.827 --> 04:51:39.229
organized retail crime, and if
we're not prosecuting or we're

04:51:43.635 --> 04:51:45.635
not bringing charges against

04:51:47.400 --> 04:51:48.972
these syndicates or these
organized operations, it's

04:51:51.742 --> 04:51:53.742
going to continue, and it's

04:51:54.311 --> 04:51:56.780
going to continue with
impugnity.
Right, and I think they

04:51:57.549 --> 04:52:00.117
could be charged differently
than a charge for the organized

04:52:02.287 --> 04:52:04.287
retail theft, right?

04:52:04.422 --> 04:52:07.324
So -- but only five of our
clients that we're able to pull

04:52:07.692 --> 04:52:10.627
out are actually convicted of
that.
I think we also have a lot

04:52:12.931 --> 04:52:14.931
of -- you know, when somebody

04:52:16.768 --> 04:52:18.768
is convicted of a couple petty

04:52:22.507 --> 04:52:24.507
thefts, the likelihood that

04:52:26.440 --> 04:52:28.440
they end up on traditional

04:52:28.546 --> 04:52:30.546
probation is likely low.

04:52:31.350 --> 04:52:33.684
The only involvement that adult
probation has with court

04:52:34.486 --> 04:52:36.486
probation cases is restitution.

04:52:36.855 --> 04:52:39.423
So we try to establish the
restitution owed to a business

04:52:39.824 --> 04:52:41.824
or individual, report that back

04:52:42.260 --> 04:52:44.194
to the court so they can set
restitution, but we have no

04:52:45.964 --> 04:52:48.365
authority or jurisdiction to
supervise those individuals, so

04:52:49.735 --> 04:52:51.735
some of those lower level

04:52:53.839 --> 04:52:56.440
folks, I would imagine, are on
court probation.
Supervisor Safai: okay.

04:52:57.750 --> 04:52:59.777
Got it.
We've gone over a lot of

04:52:59.878 --> 04:53:02.846
information today.
I think we will follow up

04:53:05.484 --> 04:53:08.419
offline.
Colleagues, do you have any

04:53:10.789 --> 04:53:12.789
questions for chief fletcher or

04:53:19.765 --> 04:53:21.832
Miss Sagnisi?
Okay.
Guess not.

04:53:22.435 --> 04:53:24.435
Well, thank you, chief

04:53:26.105 --> 04:53:28.940
fletcher, and thank you, Miss
Sagnisi, for the presentation
today.

04:53:31.100 --> 04:53:33.100
If it's okay with you, chair

04:53:33.178 --> 04:53:35.178
mar, I'll just make some

04:53:35.347 --> 04:53:38.316
closing remarks, and then,
we'll wrap up -- oh, sorry.

04:53:38.817 --> 04:53:40.251
We need to go to public
comment.

04:53:41.854 --> 04:53:43.889
Let's go to public comment.
Chair Mar: yeah.

04:53:44.230 --> 04:53:46.691
Mr. Clerk and Mr. Smith, are
there any callers on the line?

04:53:46.959 --> 04:53:49.761
Clerk: thank you, Mr.
Chair.

04:53:51.297 --> 04:53:53.297
The department of technology

04:53:54.767 --> 04:53:56.467
folks have now got maria pena
with the department of

04:53:58.438 --> 04:54:00.473
technology bringing us our
public callers.

04:54:01.641 --> 04:54:03.641
For those watching on cable

04:54:04.430 --> 04:54:06.644
channel 26 or streaming, if you
wish to enter public comment,

04:54:07.790 --> 04:54:09.647
call in by following the
instructions displaying on your

04:54:09.949 --> 04:54:11.949
screen at this time.

04:54:17.457 --> 04:54:19.457
That number is 415-655-0001.

04:54:26.165 --> 04:54:28.800
Enter the meeting I.D.,
766-946-1647.
Press pound, and pound again,

04:54:29.835 --> 04:54:31.835
and then star followed by three

04:54:37.210 --> 04:54:39.845
to be entered into the queue.
For those already on the line,
press star, three to enter the

04:54:40.130 --> 04:54:42.130
queue, and for those already in

04:54:44.187 --> 04:54:45.917
the queue, please wait to speak
until the system prompt

04:54:47.553 --> 04:54:48.954
indicates you have been
unmuted.

04:54:50.900 --> 04:54:52.900
Miss Pena, would you bring us

04:54:52.526 --> 04:54:54.727
our first caller?
Hi.

04:54:56.196 --> 04:54:58.300
This is ken lombard, President
Of the D.S.A.

04:54:58.531 --> 04:55:00.531
One of our biggest problems --

04:55:24.858 --> 04:55:27.227
stop the S.F.O. From
depleting police from S.F.

04:55:27.227 --> 04:55:30.960
Doing this would decrease the
amount of police officers in
san francisco.

04:55:30.597 --> 04:55:32.597
You would be able to get your

04:55:32.899 --> 04:55:34.600
foot patrols, you would
increase public safety.

04:55:35.368 --> 04:55:37.368
They would be doing the job

04:55:37.537 --> 04:55:39.537
that they are supposed to be

04:55:40.400 --> 04:55:41.473
doing in the city, not at the
airport.

04:55:43.411 --> 04:55:46.112
Please take this seriously and
voice this to the mayor's

04:55:48.982 --> 04:55:50.982
office to stop the S.F.O. From

04:55:52.553 --> 04:55:54.860
depleting police officers from
san francisco.

04:56:00.361 --> 04:56:03.229
Clerk: thank you for your
comments, ken lombard.
Miss Pena, could you bring us

04:56:03.531 --> 04:56:06.199
the next caller, please.
Thank you, supervisors, for

04:56:06.600 --> 04:56:08.835
having this discussion today.
It's really interesting to

04:56:09.710 --> 04:56:11.604
listen to all of the different
comments and participants.

04:56:12.339 --> 04:56:14.339
I want to particularly thank

04:56:14.608 --> 04:56:17.900
supervisor safai for requesting
this hearing about commercial

04:56:18.246 --> 04:56:20.246
retail theft.

04:56:26.587 --> 04:56:28.587
I'm alex tranda, theft manager

04:56:28.822 --> 04:56:31.424
at gap, inc.
Despite limited hours of

04:56:34.963 --> 04:56:36.963
operations during the covid-19

04:56:37.298 --> 04:56:39.298
lockdown, particularly or old

04:56:39.801 --> 04:56:42.702
navy store -- our old navy
store and [Inaudible] At fourth

04:56:43.804 --> 04:56:45.873
and market street, it has been
hard on our frontline

04:56:45.873 --> 04:56:47.873
employees, as well.

04:56:48.809 --> 04:56:51.511
So many of our store employees,
this is their first job.

04:56:53.470 --> 04:56:55.470
For many of us, this is beyond

04:56:56.551 --> 04:56:58.551
just a paycheck.

04:56:59.754 --> 04:57:02.550
We offer young people
developing skills.

04:57:05.920 --> 04:57:07.920
Since 2007, the program has

04:57:07.940 --> 04:57:09.940
helped gap, inc. Build a

04:57:09.563 --> 04:57:12.132
valuable pipeline of future
employees while applying

04:57:16.204 --> 04:57:18.939
management talent that we can
apply across the board.

04:57:20.341 --> 04:57:22.375
Our stores in san francisco are
experiencing significant staff

04:57:23.344 --> 04:57:25.344
turnover due to safety

04:57:25.913 --> 04:57:27.913
concerns, and we had to hire

04:57:28.650 --> 04:57:31.510
off duty sfpd officers and
additional uniformed security
guards.

04:57:31.185 --> 04:57:33.185
We have committed to working

04:57:34.322 --> 04:57:36.123
with you to ensure our goal to
help them go farther on the

04:57:37.892 --> 04:57:40.427
path ahead by recruiting a
powerful pipeline of talent

04:57:42.830 --> 04:57:44.830
while continuing to respect the

04:57:46.101 --> 04:57:47.902
community's reserve continues
to serve san francisco.

04:57:50.338 --> 04:57:52.338
The retail plays a key role in

04:57:53.800 --> 04:57:55.800
a revitalized economy in the

04:57:55.777 --> 04:57:57.777
shopping corridor.

04:57:57.879 --> 04:57:59.879
Gap looks forward to working

04:58:00.810 --> 04:58:02.549
with all of you, and again, we
thank you for your time and

04:58:03.185 --> 04:58:05.953
attention to this issue.
Clerk: thank you, alex
randall.

04:58:07.890 --> 04:58:09.890
Miss Pena, could you bring us

04:58:09.824 --> 04:58:11.759
the next caller.
Hi.

04:58:14.963 --> 04:58:16.797
My name is doug welch.
I am a deputy san francisco

04:58:18.366 --> 04:58:21.302
public defender, and I've been
with the office for almost 20

04:58:27.242 --> 04:58:29.242
years, and I just wants to --

04:58:30.212 --> 04:58:32.130
wanted to state that the people
we represent that are charged

04:58:35.283 --> 04:58:37.283
with these crimes are not

04:58:40.556 --> 04:58:42.557
members of majoring
organized
retail theft.

04:58:45.227 --> 04:58:47.227
The majority of shoppers in

04:58:48.290 --> 04:58:50.290
walgreens or C.V.S. Do

04:58:50.365 --> 04:58:52.365
represent organized retail

04:58:58.207 --> 04:59:00.207
crime, that is news to us.

04:59:00.209 --> 04:59:02.410
The main point that I want to
make is people we represent

04:59:02.711 --> 04:59:04.512
that are charged with these
crimes are people that are

04:59:05.514 --> 04:59:07.882
living on the margins.
They're people suffering from

04:59:09.651 --> 04:59:12.620
major mental health issues or
have substance abuse issues.

04:59:16.559 --> 04:59:18.895
They're overwhelmingly -- have
housing instability and other

04:59:22.131 --> 04:59:24.131
major life challenges, and the

04:59:25.467 --> 04:59:27.467
arrests and the charges that do

04:59:28.103 --> 04:59:30.103
occur can be destabilizing, but

04:59:31.941 --> 04:59:33.675
I did want to say I appreciate
some of the focus on making

04:59:36.479 --> 04:59:38.914
sure that services are in place
for individuals that are on the

04:59:40.783 --> 04:59:42.951
margins, and from what I could
tell, it sounds like many of

04:59:44.530 --> 04:59:46.855
the people being arrested -- at
least from the corporation of

04:59:47.757 --> 04:59:50.192
walgreens and I think C.V.S.
Said maybe they're being used

04:59:51.861 --> 04:59:53.861
by organized retail crime so

04:59:54.630 --> 04:59:56.630
that they're actually being

04:59:56.650 --> 04:59:59.340
victimized to some degree, and
I just want to put the focus on

05:00:02.705 --> 05:00:04.705
making sure that we have

05:00:05.975 --> 05:00:08.210
adequate support and social
service funding and housing and

05:00:08.711 --> 05:00:10.679
other very important things
that people need in order to

05:00:11.781 --> 05:00:14.749
have a stable and good life,
and that those are the

05:00:15.551 --> 05:00:17.551
individuals that we represent

05:00:17.820 --> 05:00:20.220
who desperately need those
resources.
Clerk: thank you, Mr.

05:00:20.220 --> 05:00:22.357
Welch.
Your time has come up.

05:00:28.298 --> 05:00:29.698
Could we get the next caller,
please?

05:00:30.734 --> 05:00:33.669
Supervisors, you are all
intelligent people, but let's
face it.

05:00:34.370 --> 05:00:36.370
The progressive policies of

05:00:37.340 --> 05:00:38.707
this city are causing it to
erode.

05:00:40.100 --> 05:00:41.411
Bad behaviors continually
enable.

05:00:42.613 --> 05:00:44.647
There is no accountability for
this bad behavior.

05:00:46.830 --> 05:00:48.951
Where's senator wiener?
Assembly members chiu and tang?

05:00:50.200 --> 05:00:52.200
Rather than advocating for safe

05:00:52.689 --> 05:00:55.124
injection sites, which will
only exacerbate the retail

05:00:56.526 --> 05:00:58.526
theft issue in this city, push

05:00:59.830 --> 05:01:01.631
wiener, chiu, and tang, to do
their job.

05:01:04.868 --> 05:01:07.536
Make laws that hold people
accountable for bad behavior.

05:01:09.973 --> 05:01:12.141
Clerk: thank you for your
comments.
Miss Pena, do we have any

05:01:12.809 --> 05:01:14.809
further callers on the line?

05:01:16.180 --> 05:01:18.516
Operator: no more callers in
the queue.

05:01:18.516 --> 05:01:20.250
Chair Mar: great.
Thank you.

05:01:21.752 --> 05:01:24.530
Public comment is now closed.
Supervisor safai?

05:01:24.121 --> 05:01:26.889
Supervisor Safai: great.
Thank you, chair.

05:01:27.570 --> 05:01:29.570
Thank you, colleagues,

05:01:29.393 --> 05:01:31.393
supervisor haney and stefani,

05:01:33.831 --> 05:01:35.198
for indulging this conversation
today.

05:01:36.734 --> 05:01:38.734
A lot of information that I

05:01:39.570 --> 05:01:41.570
heard really is striking.

05:01:42.873 --> 05:01:44.873
Definitely, we know that

05:01:47.100 --> 05:01:49.545
there's people on the streets
and in our city that are in
need of support that have

05:01:50.480 --> 05:01:52.849
mental health and drug abuse
issues, but to hear from two of

05:01:53.951 --> 05:01:55.951
the major retailers in our city

05:01:56.787 --> 05:01:58.787
and then one that called in,

05:02:02.226 --> 05:02:04.661
the gap, that organized retail
crime is damaging our city in

05:02:08.566 --> 05:02:11.535
such a way that, you know,
gap's flagship store shutdown

05:02:13.438 --> 05:02:15.872
on powell street, 17 walgreens
shutdown, people are feeling

05:02:16.707 --> 05:02:18.875
threatened in the store,
employees are feeling

05:02:19.210 --> 05:02:21.210
threatened and unsafe, this

05:02:22.790 --> 05:02:24.947
is -- this is something that we
need to get our hands around,

05:02:26.840 --> 05:02:28.840
and I came into this hearing

05:02:29.987 --> 05:02:32.756
with the approach that it was
going to be more opportunity

05:02:34.525 --> 05:02:36.525
theft, and then -- and to your

05:02:36.661 --> 05:02:38.762
point, chair mar, how it's been
affecting the adjacent

05:02:38.829 --> 05:02:40.897
businesses and mom-and-pop
businesses in the area.

05:02:44.680 --> 05:02:45.869
I came in thinking that that's
what we were going to focus on,

05:02:47.380 --> 05:02:49.606
but to walk away, I think
there's a few things.

05:02:49.874 --> 05:02:52.900
One, just from the information
that was presents, and you

05:02:52.777 --> 05:02:54.777
often hear this, and this is

05:02:56.514 --> 05:02:59.216
why data matters, and
everyone's talking about prop

05:03:02.787 --> 05:03:05.122
47 and how that's been an
impediment to prosecution, and

05:03:06.491 --> 05:03:08.292
this has, you know, added to
our surge.

05:03:10.128 --> 05:03:11.929
But, you know, at the end of
the day, when you hear that

05:03:12.230 --> 05:03:14.230
this is organized, that this is

05:03:17.202 --> 05:03:19.202
the same person doing multiple

05:03:23.308 --> 05:03:25.308
locations in a day, thousands

05:03:25.444 --> 05:03:27.878
of dollars worth of theft, that
means our police department, we

05:03:28.947 --> 05:03:30.947
want to have firm numbers on
how many people are being

05:03:31.850 --> 05:03:34.118
arrested, how many of those are
rearrests, repeat offenders,

05:03:35.921 --> 05:03:38.589
and then, to our district
attorney, same thing.

05:03:40.359 --> 05:03:43.227
How many are being prosecuted?
How many of those aggregate

05:03:43.428 --> 05:03:46.297
charges are being brought, and
how are we going to

05:03:46.831 --> 05:03:48.831
aggressively break up this

05:03:49.734 --> 05:03:51.734
organized crime activity?

05:03:53.939 --> 05:03:55.939
Yes, it is helpful, S.B. 301,

05:03:56.275 --> 05:03:58.610
on-line marketplace, by nancy
skinner, that's something that

05:03:59.378 --> 05:04:01.378
we need to follow up on because

05:04:01.913 --> 05:04:03.913
that adds to people's

05:04:05.117 --> 05:04:07.518
motivation to sell and resell
stolen goods.
But we need to do better, and

05:04:07.853 --> 05:04:09.853
when we start losing the gap,

05:04:11.557 --> 05:04:13.557
and we start losing walgreens,

05:04:13.592 --> 05:04:15.592
gap, and the small businesses

05:04:16.762 --> 05:04:18.762
that are there, the mom-and-pop

05:04:21.500 --> 05:04:23.667
businesses, it has a tremendous
deleterious impact on our

05:04:24.202 --> 05:04:25.669
cities, and cities need to
thrive.

05:04:26.572 --> 05:04:28.572
Cities are constantly changing,

05:04:30.109 --> 05:04:32.770
but it -- this is taking our
city in the wrong direction,

05:04:33.479 --> 05:04:35.479
and we need to do better.

05:04:36.548 --> 05:04:38.983
So we will follow up with the
district attorney and the

05:04:40.419 --> 05:04:42.787
police department and adult
probation, but I also will say

05:04:43.555 --> 05:04:45.555
that, you know, we have

05:04:46.826 --> 05:04:48.826
proposals out there that are

05:04:49.962 --> 05:04:52.497
alternative for those that are
in need.
We have a proposal that the

05:04:52.631 --> 05:04:55.233
mayor's reviewing right now
about alternative sentencing.

05:04:56.235 --> 05:04:58.736
It came up as an outgrowth out
of this committee that you all

05:05:00.840 --> 05:05:03.108
were a part of with the
district attorney and adult

05:05:04.644 --> 05:05:06.644
probation was there, and it

05:05:09.215 --> 05:05:11.650
provides for an alternative
sentencing for drug

05:05:12.351 --> 05:05:14.351
rehabilitation treatment.

05:05:14.987 --> 05:05:16.987
It's in-home, 105 beds.

05:05:17.957 --> 05:05:19.993
I'm really excited about it.
It's one of my highest

05:05:19.993 --> 05:05:21.993
priorities.

05:05:22.950 --> 05:05:24.663
We're going to continue to push
that, and we thank adult

05:05:26.499 --> 05:05:28.700
probation for working with us,
and the rehabilitation
community.

05:05:29.200 --> 05:05:31.737
Thank you, supervisor stefani,
for all the work that you've

05:05:33.840 --> 05:05:35.840
done over the past few years to

05:05:35.942 --> 05:05:38.277
really advance this
conversation.
We need these opportunities,

05:05:38.912 --> 05:05:41.447
but I just have to say that I'm
shocked to hear the level of

05:05:41.548 --> 05:05:44.183
organized crime in our city,
and we need to do better.

05:05:44.884 --> 05:05:46.819
So appreciate you all having
this hearing today.

05:05:46.953 --> 05:05:48.954
Continue to look forward to
working with you all, and thank

05:05:49.789 --> 05:05:51.789
you for indulging me.

05:05:53.493 --> 05:05:55.763
I know this took quite a bit of
time.
Chair Mar: thank you,

05:05:55.763 --> 05:05:57.763
supervisor safai, for calling

05:05:59.466 --> 05:06:01.901
for the hearing, and for your
leadership on this issue, and I

05:06:02.802 --> 05:06:05.571
also want to thank all the
departments --
Supervisor Safai: yes.

05:06:05.839 --> 05:06:07.839
Chair Mar: -- centers, and

05:06:07.874 --> 05:06:10.376
for all of your good important
work, and to all of the public

05:06:10.376 --> 05:06:12.376
commenters, too.

05:06:13.947 --> 05:06:15.947
I think that really added to a

05:06:20.200 --> 05:06:22.200
comprehensive consideration of

05:06:25.692 --> 05:06:28.261
retail theft and pointing us to
this issue of how we need to

05:06:28.261 --> 05:06:30.261
understand this issue that's

05:06:31.699 --> 05:06:34.534
affecting so many of our
businesses and our
neighborhoods, so thank you.

05:06:35.302 --> 05:06:37.302
Colleagues, any closing remarks

05:06:41.241 --> 05:06:43.476
before we wrap this up?
Well, supervisor safai, can we

05:06:44.711 --> 05:06:47.112
go ahead and file this hearing?
Supervisor Safai: yes, sir,

05:06:47.314 --> 05:06:50.250
thank you.
Chair Mar: okay, yeah, so I

05:06:52.520 --> 05:06:54.520
move that we file this hearing.

05:06:54.922 --> 05:06:56.922
Clerk: on the motion

05:06:57.358 --> 05:06:59.492
offered by chair mar that this
hearing now be filed --
[Roll Call]

05:07:07.168 --> 05:07:09.970
Clerk: Mr. Chair, there are
three ayes.
Chair Mar: great.

05:07:10.237 --> 05:07:12.237
Thanks again, everyone.

05:07:12.706 --> 05:07:14.742
Mr. Clerk, is there any further
business?
Clerk: there is no further

05:07:14.742 --> 05:07:16.976
business.
Chair Mar: okay.
We are adjourned.